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Ritz Acapulco

386 reviews
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Traveller (256)
Room & Suite (211)
Pool & Beach (94)
Overview
  • Excellent22%
  • Very good40%
  • Average20%
  • Poor9%
  • Terrible9%
Travellers talk about
“luis angel”(2 reviews)
“hotel faces”(2 reviews)
“beach peddlers”(2 reviews)
Free Wifi
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
Restaurant
2.5 Star Hotel
All hotel details
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (386)Write a Review
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All reviewsluis angelhotel facesbeach peddlersbeach areaking size bedthe main stripthe hotel managerfelt very safenight lifemexican foodvacationmidnightdisco
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1 - 5 of 117 reviews
Reviewed 7 November 2017 via mobile

The hotel is not up to the expectation! Definitely not worth the money... the location is great, is just on the beach, has security guards. The quality of food is medium,most of the menu is just Non veg. For vegetarians there is nothing. The housekeeping...More

1  Thank Ruby4861
Response from Jorge A, Admin. de Redes Sociales at Ritz AcapulcoResponded 15 November 2017

Dear Ruby, Thank you very much for your appreciable visit, we regret not reaching your expectations for which we offer our apologies, we will take into account your comments to improve the quality of our services, we will gladly visit us again, greetings.

Reviewed 5 November 2017

I stayed from October 28-November 4 in this modest Mexican Resort Hotel here's what I thought of it. I liked the rooms basic big but dated rooms that were kept clean I was at first given Room 621 I was then moved to 724 because...More

1  Thank Alistair B
Response from Jorge A, Admin de Redes Sociales. at Ritz AcapulcoResponded 15 November 2017

Dear Alistair, First of all thank you for your preference and we offer our apologies for this confusion of money, which we will be following up since it is something common that happens, we will continue working to avoid this type of situation, we reiterate...More

Reviewed 16 August 2017

I particularly booked 2 months in advance in order to have 4 rooms at the very top of the A tower , when I arrived the receptionist was super rude and did not gave me the rooms I booked, this guy split my hole family...More

Thank Roger M
Response from Jorge A, Admin de Redes Sociales. at Ritz AcapulcoResponded 17 August 2017

Dear Roger, first of all we thank you for your valuable visit and take the time to share your comments, for which we apologize for the behavior of our colleagues and regret not meeting your expectations, we work every day to improve the quality of...More

Reviewed 4 June 2017 via mobile

It was a little difficult for me to decide its score, but I'll explain why I'm giving 5 stars. About the facilities, Ritz hotel is not by far the most luxurious hotel you can find in Acapulco but it accomplishes with the necessary to be...More

Thank Fernando D
Response from Jorge A, Admin de Redes Sociales at Ritz AcapulcoResponded 12 June 2017

Dear Fernando, thank you very much for your preference and kind comments which motivate us to continue improving day by day, thanks for your recommendations and with pleasure we hope to visit again, greetings.

Reviewed 26 March 2017

I took my wife and two boys to the Ritz Acapulco from March 8 - 22, 2017 for a small vacation during spring break. The description of the hotel and services is a little deceptive from the vacation ads but after getting past the initial...More

3  Thank Foolishfather
Response from Jorge A, Admin de Redes Sociales. at Ritz AcapulcoResponded 28 March 2017

Dear Foolishfather and appreciable family thank you very much for your visit, kind comments and congratulations to our colleagues, it has been a pleasure to serve you and with pleasure we hope to return to visit us, we are at your orders, greetings.

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About
Amenities
Top amenities
Pool
Restaurant
Beachfront
Bar/Lounge
Free High Speed Internet ( WiFi )
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Children Activities (Kid / Family Friendly)
Meeting Rooms
Breakfast included
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Fitness Centre with Gym / Workout Room
Details
Price range
US$95 - US$163 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Acapulco
#14 On the Beach Hotel in Acapulco
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$95 - US$163 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Acapulco
#14 On the Beach Hotel in Acapulco
Room types
Non-Smoking Rooms, Suites, Family Rooms
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Traveller (256)
Room & Suite (211)
Pool & Beach (94)
Dining (50)
Amenities (65)
Family and Play Areas (2)
Questions & Answers
Ask a question
bobkatplus5
23 January 2018|
Answer
Response from Jorge A | Property representative |
Hello Mr. Bob, the towel service is for use in the pool area, greetings.
0
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Google Translation
Malik421
24 June 2016|
Answer
Response from Jorge A | Property representative |
Yes we have partial signal free internet in all rooms .
0
Votes
Google Translation
Malik421
15 June 2016|
AnswerShow all 2 answers
Response from Jorge A | Property representative |
If we have valet parking and has a cost of $ 58.00 pesos per day.
1
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Room Tips
"Always keeps money&valuables close+secure"
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"It doesn't matter what you have choose or request, even if you pay in advance, they will give what ever..."
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"All rooms have ocean view but the ones close to the street side are noisy."
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"In the heart of Acapulco!"
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