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The hotel is not up to the expectation! Definitely not worth the money... the location is great, is just on the beach, has security guards.
The quality of food is medium,most of the menu is just Non veg. For vegetarians there is nothing.
1 Thank Ruby4861
Response from Jorge A, Admin. de Redes Sociales at Ritz AcapulcoResponded 15 November 2017
Thank you very much for your appreciable visit, we regret not reaching your expectations for which we offer our apologies, we will take into account your comments to improve the quality of our services, we will gladly visit us again, greetings.
I stayed from October 28-November 4 in this modest Mexican Resort Hotel here's what I thought of it. I liked the rooms basic big but dated rooms that were kept clean I was at first given Room 621 I was then moved to 724 because...More
1 Thank Alistair B
Response from Jorge A, Admin de Redes Sociales. at Ritz AcapulcoResponded 15 November 2017
First of all thank you for your preference and we offer our apologies for this confusion of money, which we will be following up since it is something common that happens, we will continue working to avoid this type of situation, we reiterate...More
I particularly booked 2 months in advance in order to have 4 rooms at the very top of the A tower , when I arrived the receptionist was super rude and did not gave me the rooms I booked, this guy split my hole family...More
Thank Roger M
Response from Jorge A, Admin de Redes Sociales. at Ritz AcapulcoResponded 17 August 2017
Dear Roger, first of all we thank you for your valuable visit and take the time to share your comments, for which we apologize for the behavior of our colleagues and regret not meeting your expectations, we work every day to improve the quality of...More
It was a little difficult for me to decide its score, but I'll explain why I'm giving 5 stars. About the facilities, Ritz hotel is not by far the most luxurious hotel you can find in Acapulco but it accomplishes with the necessary to be...More
Thank Fernando D
Response from Jorge A, Admin de Redes Sociales at Ritz AcapulcoResponded 12 June 2017
Dear Fernando, thank you very much for your preference and kind comments which motivate us to continue improving day by day, thanks for your recommendations and with pleasure we hope to visit again, greetings.
I took my wife and two boys to the Ritz Acapulco from March 8 - 22, 2017 for a small vacation during spring break. The description of the hotel and services is a little deceptive from the vacation ads but after getting past the initial...More
3 Thank Foolishfather
Response from Jorge A, Admin de Redes Sociales. at Ritz AcapulcoResponded 28 March 2017
Dear Foolishfather and appreciable family thank you very much for your visit, kind comments and congratulations to our colleagues, it has been a pleasure to serve you and with pleasure we hope to return to visit us, we are at your orders, greetings.