We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Park Royal Acapulco

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Compare best prices from top travel sites
Professional photos
Park Royal Acapulco
View Map
{"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}}}
Add Photo Write a Review

574 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 155: English reviews
Ontario, Canada
Reviewed 4 days ago NEW

Stayed Jan 3/17 to Jan 11/17. Couple of quick pros and cons. Food - is average. One a la carte that u have to line up for everyday at noon to get a seat for that night. Breakfast and lunch is what u would expect. Beverages - No alcohol before 11:00 am and very limited....it is not 24hr bar service....

 Report
Helpful?
Thank 653Ollie
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

Your comments are very important to us they help us identify our areas of opportunity and continue to reach our goal which is our guest´s satisfaction. I am really sorry we could not prevent this kind of inconveniences from happening during your stay. Allow me to let you know that due to your valuable feedback, immediate actions have been taken...

Vernon, New Jersey
Reviewed 5 days ago NEW

The Park Royal Acapulco was not at all comparable to the excellent Park Royal Grand Cancun Caribe. Rooms had many deficiencies, including ill-working thermostats, loose bathroom fixtures, toilet seats and bath hand rails. The beach was a calm bay with slightly turbid water and hard-packed sand. Pool area and bar were fine, but difficult to find a spot with more...

Review collected in partnership with this hotel
 Report
Helpful?
Thank X639HFedwardc
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

Allow me to thank you for sharing your comments as they will permit us to develop our services in order to keep delivering the best experience to our guests. I hope you will accept my sincere apologies for the difficulties encountered. You can assured that proper measures have been taken alongside the responsible managers of each area to avoid future...

Acapulco, Mexico
Reviewed 4 weeks ago

Construction was done during our vacation by pool area and was very noisy. We had no water service for 2 days - No showers after long day at the beach .Management had no regret . Nobody speak English and no American guests . Way too expensive on ALL inclusive .

Review collected in partnership with this hotel
 Report
Helpful?
1Thank boaza444
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

Your comments are very important to us as they help us identify our areas of opportunity and continue to reach our goal which is our guest´s satisfaction. I am really sorry we could not prevent this kind of inconveniences from happening during your stay, I hope you will accept my sincere apologies for the difficulties encountered. You can rest assured...

Mexico City, Mexico
Reviewed 28 November 2016

value price is not relative, rooms are so poor in quality they are so antique the tv service is so bad, internet no work, dislike me the sales staff try to sells when my time is to enjoy my stance, the Italia restaurant is not enough in schedule maybe one more will be ok, and the security boxes will be...

Review collected in partnership with this hotel
 Report
Helpful?
1Thank javierlV9862OW
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

Your comments are very important to us as they help us identify our areas of opportunity and continue to reach our goal which is our guest´s satisfaction. I am really sorry we could not prevent this kind of inconveniences from happening during your stay. You can rest assured that proper measures have been taken. I look forward to welcome you...

Mexico City, Mexico
Reviewed 23 November 2016

Basically in this hotel you can find everything you need for vacations, get relaxed and enjoy. Very good option to go on vacations with the family. My family and I loved the view and the locations, at night there is a nice view of Acapulco

Review collected in partnership with this hotel
 Report
Helpful?
Thank misaelalejandrog
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

Please let me thank you in the first place for staying at Par Royal Acapulco and for taking the time to share your pleasant experience. I am delighted to read how we succeeded in making your stay a memorable and unique experience. Know that our priority is to be very attentive toward your needs and to provide you with an...

Downey
Reviewed 28 October 2016

Good location, good rooms but the swimming pool needs cleaning and repairs. Food was fairly good but cold for my taste. The hotel staff was always friendly and helpful, the best thing it's the location.

Review collected in partnership with this hotel
 Report
Helpful?
1Thank Livier O
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

Before anything else, thank you for your stay at Park Royal Acapulco. Your comments are very important to us as they help us identify our areas of opportunity and continue to reach our goal which is our guest´s satisfaction. You can rest assure that proper measures have been taken alongside the responsible managers of each area to avoid future unpleasant...

Long Beach, California, United States
Reviewed 19 October 2016

None of the staff speak English, so unless you are traveling with someone who speaks Spanish, I would not recommend staying here. I'm lucky my husband was there. Otherwise, I would have hated this resort.

Review collected in partnership with this hotel
 Report
Helpful?
1Thank SDB_12
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

Your comments are very important to us as they help us identify our areas of opportunity and continue to reach our goal which is our guest´s satisfaction. I am really sorry we could not prevent this kind of inconveniences from happening during your stay. You can rest assured that proper measures have been taken. I look forward to welcome you...

Derby, United Kingdom
Reviewed 1 October 2016 via mobile

We stayed from the 2nd to the 15th September 2016. The holiday in Acapulco was amazing. The scenery around Acapulco bay was awesome. The hotel, whilst away from the main drag was well positioned to take advantage of the stunning views. It was however a taxi ride to go anywhere outside of the hotel and difficult the walk anywhere as...

 Report
Helpful?
1Thank Val J
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

Please let me thank you in the first place for staying at Park Royal Acapulco and for taking the time to share your pleasant experience. I am truly grateful for your appreciation towards the service provided by our staff members . You can rest assured that proper measures have been taken alongside the responsible managers of each area. I look...

Acapulco, Mexico
Reviewed 20 September 2016

We had a great vacation, but there are things to improve, such as improving the taste in food, comfort in the rooms, comfort in beds, this great children's pool, just a little cold water. I liked the beach, it is rich that children can play without worries. The view you have on the port of Acapulco is fabulous.

Review collected in partnership with this hotel
 Report
Helpful?
Thank sebastianh55
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

Please let me thank you in the first place for staying at Park Royal Acapulco, your comments are very important to us as they help us identify our areas of opportunity and continue to reach our goal in our guest´s satisfaction. I hope you will accept my sincere apologies for the difficulties encountered. Allow me to let you know that...

Longmont
Reviewed 14 September 2016

Took a short vacation to revisit Acapulco. Was there in 1978 and loved it. The town and the hotel are making great strides to get themselves back in the tourist trade. However, if you want Americans you must start offering gluten free options on the all inclusive. My friend that traveled with me is gluten free, she paid the all...

Review collected in partnership with this hotel
 Report
Helpful?
1Thank shelleyr662
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

Before anything else, thank you for your stay at Park Royal Acapulco, your comments are very important to us as they help us identify our areas of opportunity and continue to reach our goal which is our guest´s satsifaction. I am really sorry we could not prevent this kind of inconveniences from happening during your stay. You can rest assured...

336 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (298)
Viewed
Pool/Beach Area (49)
Viewed
View from Room (27)
Viewed
Hotel & Grounds (52)
Viewed
Room/Suite (22)
Viewed
Dining (14)
Viewed
Family/Play Areas (2)
Viewed
Business Centre/Function Rooms (2)
Viewed
Other (130)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (38)
Viewed
Pool/Beach Area (9)
Viewed
Hotel & Grounds (8)
Viewed
Family/Play Areas (2)
Viewed
Dining (9)
Viewed
Room/Suite (3)
Viewed
View from Room (1)
Viewed
Other (6)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Acapulco hotels
3.6 km away
Crowne Plaza Acapulco
Crowne Plaza Acapulco
#11 of 180 in Acapulco
888 reviews
8.3 km away
Pierre Mundo Imperial
Pierre Mundo Imperial
#7 of 180 in Acapulco
628 reviews
2.2 km away
Copacabana Beach Hotel
Copacabana Beach Hotel
#22 of 180 in Acapulco
519 reviews
Show Prices
Show Prices
Show Prices
3.4 km away
Emporio Acapulco Hotel
Emporio Acapulco Hotel
#9 of 180 in Acapulco
980 reviews
1.5 km away
Grand Hotel Acapulco
Grand Hotel Acapulco
#17 of 180 in Acapulco
593 reviews
8.6 km away
Princess Mundo Imperial
Princess Mundo Imperial
#10 of 180 in Acapulco
1,531 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Breakfast included
  • Dry Cleaning
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Dare to experience the ultimate All-Inclusive vacations in the most classic tourist destination of Mexico and one of the most famous around the world. Park Royal Acapulco, nestled in the exclusive area of Playa del Secreto, is the best among All-Inclusive resorts in Acapulco, Mexico, with amazing location only 10 minutes away from the most vibrant nightlife and the best shopping centers of the destination. ... more   less 

Additional Information about Park Royal Acapulco

Address: Calle Costera Guitarron No. 110 | Fracc. Playa Guitarron, Acapulco 39880, Mexico
Region: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range: $190 - $330 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Park Royal Acapulco 3.5*
Number of rooms: 207
Reservation Options:
TripAdvisor is proud to partner with Booking.com and Hotels.com so you can book your Park Royal Acapulco reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Park Royal Acapulco Hotel Acapulco
Park Royal Hotel Acapulco
Park Royal Resort Acapulco
Hotel Style:
#8 Top resorts Hotel in Acapulco
#22 On the Beach Hotel in Acapulco
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Park Royal Acapulco staff and other travellers.
12 questions
Ask a question

See all questions (12)

Questions? Get answers from Park Royal Acapulco staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“View of the Bay”
 of 5 bubbles 653Ollie, 14 Jan 2017 | Read review
“be prepared to run hot water for 5 minutes before it gets hot”
 of 5 bubbles X639HFedwardc, 13 Jan 2017 | Read review
“Higher floors have less noise end a good view.”
 of 5 bubbles abikhzer47, 13 Jun 2016 | Read review
“Most rooms do have a view of Acapulco Bay. Very Scenic”
 of 5 bubbles Pacificfront, 1 Jun 2016 | Read review
“Be sure to request the bed you want (king, doubles, etc.). Not many English channels on the TV but we didn't use it much ;)”
 of 5 bubbles mkw0427, 13 Apr 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay