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Park Royal Acapulco

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Park Royal Acapulco
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660 Reviews from our TripAdvisor Community

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Showing 171: English reviews
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Reviewed 6 days ago NEW

The rooms are very clean, they offer good activities (kayak & in the pool) and the food is nice. The Staff in the bar could improve their manners. The water from the bathroom has a funny smell but nothing too bad. A little inconvenient to move around the hotel, just one elevator and a lot of people.

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Helpful?
Thank Victor C
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

I would like to express my gratitude upon your decision to stay at Park Royal Acapulco. Your comments are very important to us as they help us identify our areas of opportunity. I am really sorry we could not prevent this kind of inconveniences from happening during your stay. You can rest assured that proper measures have been taken alongside...

New Jersey, United States
Reviewed 1 week ago

I went to Park Royal Acapulco for Spring Break and loved it. I am a member of Royal Holiday so perhaps by review is a little biased. With regards to the accommodations: we stayed in a studio overlooking the beach and pool. The room was clean and always supplied with toiletries. The food was pretty good for a place that...

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Thank Nat428
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

First and foremost, I would like to express my gratitude upon your decision to stay at Park Royal Acapulco. Thank you for taking the time to share the delightful experience you had at our resort. Our mission is to make every stay as pleasant as possible and it is gratifyng to know we succeeded. I look forward to welcome you...

Calgary
Reviewed 3 weeks ago

I visited this hotel between Mar 1 and 15/17 and would rate this hotel has a solid 4 stars. The hotel is built on a mountain and is composed of a series of buildings that are interconnected by a series of walkways, stairs and elevators. If you have difficulty walking this may not be the place for you but you...

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Helpful?
Thank jsfines
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

All, I want to thank you the confidence placed on Park Royal Acapulco as host of your vacation. Allow me to thank you for sharing your comments as they will permit us to develop our srvices in order to keep delivering the best experience to our guests. I hope you will accept my sincere apologies for the difficulties encountered. Allow...

Los Angeles, California
Reviewed 4 weeks ago via mobile

I am keep going back to hotel park royal in Acapulco because the excellent service provided by all the stuff especially by CARLOS the waiter on the BEACH he is really the best of all ! He is always there when you need anything. I can't wait to go again 👍

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Helpful?
Thank lapanini
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

Above all, I want to thank the confidence placed on Park Royal Acapulco as host of your vacation, I am truly grateful for your appreciation towards the service provided by our staff members and for highlighting how much you enjoyed your stay. Know that your satisfaction as guest of our resort is our priority. I look forward to welcome you...

Acapulco, Mexico
Reviewed 5 weeks ago

This hotel only caters to Spanish they DO NOT speak English none of the entertainment staff speak English they cater to only the Mexican the tv is ONLY Spanish They have only 1 adult pool where all the kids go The ocean is not present it is the bay , there is no special drinks and only 1 bar at...

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Thank Laura M
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

Please let me thank you in the first place for staying at Park Royal Acapulco and for taking the time to share your experience. I hope you will accept my sincere apologies for the difficulties encountered. Allow me to let you know that due to your valuable feedback, immediate actions have been taken to avoid future displeasures regarding these matters.I...

New Haven, Connecticut
Reviewed 11 March 2017

The pool and beach were lots of fun. The views were wonderful. Food and beverages were generous and good option with a family. I have to agree that Manuel ad Victor did an amazing job booking outings, etc. They even arranged to picked up family members at the airport that were hours late. WiFi was good. Pleasant stay for all....

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Helpful?
Thank pbloomer
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

Thank you for taking the time to share the delightful experience you had at our resort. It is an honor to read how much you enjoyed our facilities as well as the service provided. Our mission is make every stay as pleasant as possible and it is gratifying to know that we succeeded. Allow me to let you know that...

Boise
Reviewed 28 February 2017

Thanks to Manuel Maldanado and Vincent Vargas, we had a great week at the resort. These guys do an outstanding job of making you feel welcome and attending to your every need. I've stayed at numerous hotels around the world and have yet to find a place that makes you feel like your a member of the family more than...

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Thank Todd N
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

Thank you for taking the time to share the delightful experience you had at our resort. It is an honor to read how much you enjoyed our facilities as well as the service provided. Our mission is to make every stay as pleasant as possible and it is gratifying to know that we succeeded. It will be a pleasure to...

Palmetto, Florida
Reviewed 23 February 2017

Very nice hotel. Beautiful views. Only issue is that we did not have even one TV channel in English and could not caption the programs in English. Most staff spoke English which was helpful. Gabriel was absolutely the BEST! He made sure that our visit was enjoyable!

Review collected in partnership with this hotel
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1Thank kennethbM2312RB
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

Please let me thank you in the first place for staying in Park Royal Acapulco and for taking the time to share your comments. I am really sorry we could not prevent this kind of inconveniences from happening during your stay. I hope you will accept my sincere apologies for the difficulties encountered. I look forward to welcome you back...

Barrie, Canada
Reviewed 9 February 2017 via mobile

This in my opinion is a 4.0 star resort. The food selection is very limited. If you have children there is not much choices for the food to eat at the restaurant. However when we asked the waiter for fries for the little one he went and had them made for her. Many hills on this resort. However with elevators...

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Helpful?
Thank Robert S
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

Before anything else, thank you for your stay at Park Royal Acapulco. Your comments are very important to us as they help us identify our areas of apportunity and continue to reach our goal which is our guest´s satisfaction. I am really sorry we could not prevent this kind of inconveniences from happening during your stay. Allow me to let...

Tianjin, China
Reviewed 2 February 2017 via mobile

Food is good but there aren't many dish options available for dinner. The beach is pretty small and quite, check in was was slow and there was only one bellboy available but they told us it was because they weren't expecting that many people to come for the weekend, the facilities at the hotel are good, rooms are comfy and...

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Helpful?
Thank kaarissul
Gabriel Z, Gerente at Park Royal Acapulco, responded to this review

Before anything else, thank you for your stay at Park Royal Acapulco, your comments are very important to us as they help us identify our areas of opportunity and continue to reach our goal which is our guest´s satisfaction. It will be a pleasure to host you during your upcoming vacation. We will definitely leave a better impression on you.

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Amenities

Highlights
  • Pool
  • Beachfront
  • Breakfast included
  • Free Internet
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Babysitting
Official Description (provided by the hotel)
Dare to experience the ultimate All-Inclusive vacations in the most classic tourist destination of Mexico and one of the most famous around the world. Park Royal Acapulco, nestled in the exclusive area of Playa del Secreto, is the best among All-Inclusive resorts in Acapulco, Mexico, with amazing location only 10 minutes away from the most vibrant nightlife and the best shopping centers of the destination. ... more   less 

Additional Information about Park Royal Acapulco

Address: Calle Costera Guitarron No. 110 | Fracc. Playa Guitarron, Acapulco 39880, Mexico
Region: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range: $189 - $447 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Park Royal Acapulco 3.5*
Number of rooms: 207
Reservation Options:
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Also Known As:
Park Royal Acapulco Hotel Acapulco
Park Royal Hotel Acapulco
Park Royal Resort Acapulco
Hotel Style:
#4 Top resorts Hotel in Acapulco
#12 On the Beach Hotel in Acapulco
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Questions & Answers

Here's what travellers have asked, with answers from Park Royal Acapulco staff and other travellers.
13 questions
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Questions? Get answers from Park Royal Acapulco staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a room that overlooked the pool and the beach. Wonderful view.”
pbloomer, 10 Mar 2017 | Read review
“Add a few English options to the TV programming or upgrade your wifi so as to allow for streaming. Not that we were there to watch tv, but if the world comes to an end...it would nice to be able to understand what they're saying on the news.”
toddn852, 27 Feb 2017 | Read review
“Watch out for the sugar ants. They are everywhere.”
longdistancevoyager1, 1 Feb 2017 | Read review
“View of the Bay”
653Ollie, 14 Jan 2017 | Read review
“be prepared to run hot water for 5 minutes before it gets hot”
X639HFedwardc, 13 Jan 2017 | Read review
5 of 5