We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Auto Hotel Ritz Acapulco

About
Location
Cleanliness
Service
Value
Property amenities
Pool
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Good to know
HOTEL STYLE
Mid-range
Budget
HOTEL CLASS
Location
Full view
Reviews & more
34Reviews
45Photos
2Q+A
2Room tips
Traveller rating
  • 8
  • 9
  • 4
  • 0
  • 13
Time of year
Traveller type
Language
  • More languages
  • Filter
  • English
Show reviews that mention
I particularly booked 2 months in advance in order to have 4 rooms at the very top of the A tower , when I arrived the receptionist was super rude and did not gave me the rooms I booked, this guy split my hole family on the floors 4,7 and 10 , for no reason , I explained what I w
Read more
My daughter and I went alone felt safe ,meet great people ,great beach great weather the rooms were clean and the view was beautiful ......staff were always friendly and helpful ...
Great vacation !!!!!
Read more
A couple of years back we decided to go to Acapulco during December, being a high season time for that place and not being prepared with a reservation we ended up at this so called hotel, we were 4 couples with kids and took 4 bedrooms, they charged us full price for the season a
Read more
staff - so rude and unhelpfull, no idea of customer service;
room - no hot water, toilet didn't flush, water was leaking from the sink, fleas in a bed (no kidding), cockroaches on the floor, road work just outside the hotel all night long, nothing included in a ridiculously high
Read more
Traveling alone as a single older woman I felt insecure as half of the halls of the hotel were dark. I complained to the administrators and I was told that it was done in order to save electricity since a good portion of the hotel rooms were vacant!!!!

The room had no telephone
Read more
Previous
12
Album Categories
All photosTravellerPool & BeachRoom & Suite
Vista de habitacion 407 4to. piso a zona de alberca
El número para comunicarme
Me pueden proporcionar el número telefónico? Muchas gracias!
"Don't go to this hotel"
"go to another hotel"
LOCATION
MexicoPacific CoastGuerreroAcapulco
NUMBER OF ROOMS
82
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing