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The Grand Mayan Acapulco

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#3 of 179 Hotels in Acapulco
Certificate of Excellence
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The Grand Mayan Acapulco
The Grand Mayan Acapulco
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1,778 Reviews from our TripAdvisor Community

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Showing 1,501: English reviews
Cincinnati, Ohio
Level Contributor
4 reviews
4 hotel reviews
Reviewed 2 days ago NEW

Had a great time during our stay at the Grand Mayan. Vidanta properties are amazing, well kept, food good, pools plentiful, drinks reasonable , special thanks to the staff for a great time. Hired Sebastian to pick us up at airport and went without a hitch even though plane was delayed. Highly recommend his city tour and dinner on the... More 

Helpful?
Thank maryann h
Redlands, California
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 days ago NEW

Water and pools everywhere! Amazing service. Our room was road side and noisey-- so sitting on the balcony or having doors open was not an option. Air conditioning was fair in the room lacking in the main dining room making for a less than optimal dining experience. Pillows were horrendous in the rooms... we all forgot how important nice pillows... More 

Helpful?
Thank Cbtellez
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 days ago NEW

me an my wife had a great time at the pools an at the beach. The rooms were very clean an service was great, the food was very good at all the dining places of all there resorts, our tour guide was great showing us all the great places too see.the diving from the cliff's was great site too see... More 

Helpful?
Thank Joel H
Charlotte, North Carolina
Level Contributor
27 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 week ago NEW

Enjoyed the view from the oceanview side of the resort. The lazy river was fun for kids and adults. Unfortunately, there were a few issues -- a/c was on the fritz, making it rather warm in the dining room and hallways. Food in the resort (room service, main restaurant) was disappointing, except for the breakfast buffet and the pool restaurant... More 

Helpful?
Thank Katharine_NC
Rowland Heights
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago

Grand Mayan room 3726. Large, spacious 1 bedroom, with ocean view. Three restaurants, wonderful Italian food at their El Fiorno restaurant and great Paella at the Golf restaurant. Not cheap, but they offer six meal coupon books. Lush landscaping large standing reflection pools were a little green, but no mosquitoes. Excellent warm weather in late November. Great golfing. Recommend the... More 

Helpful?
Thank Randy A
Canton of Basel, Switzerland
Level Contributor
120 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 193 helpful votes
Reviewed 2 weeks ago via mobile

Full of “topical” feeling, and even though the Maya were based in an entirely different part of Mexico, the styling and sheer size of the lobby area, the reproductions of Mayan artwork, the tropical breeze and open spaces, make a guest feel “now the holiday can start”. One can easily spend a week on the premises and never leave them,... More 

Helpful?
3 Thank WiP
Isla Mujeres, Mexico
1 review
Reviewed 3 weeks ago via mobile

WE had a blast , the best of the hotel the joy squad at the swimming pool!!!! Their names are CESAR GARCIA AND SALVADOR ELACIO FROM MEXICO ACAPULCO , the way they interact with people !!!! Sooooo much fun , sooo attentive , kind, they Are outstanding staff I truely recommend them if you want to have the best holidays... More 

Helpful?
Thank Amanda M
Toronto, Canada
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 weeks ago

VERY GOOD Three resorts in one. Spectacular architecture Rooms are made of marble In the 1 and 2 bedrooms there is a small pool on the balcony the balconies are huge The pools are great THE GOOD The beach is nice and very long Weather is very nice THE BAD Very difficult to get there by plane as many places... More 

Helpful?
3 Thank montytravel_12
Montreal, Canada
Level Contributor
43 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 4 weeks ago

Very beautiful resort, but at the moment a construction zone. No swimming pool - under repairs for probably a couple of months. Lots of other construction around. Swimming available in the adjacent Mayan Palace and in the ocean. Staff delightful and try very hard, but it took 3 days to get our requested ocean view room as we were not... More 

Helpful?
3 Thank FrequentTravellers
Greenwood, Indiana
Level Contributor
86 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 25 October 2016

First off I would like to thank Maria at the Sea Snack she made the stay AMAZING! She is so friendly and outgoing. Her energy is what drew us in.... The day we arrived they were replacing the mattresses which was a welcomed sight. Nothing worse then a cruddy mattress! The resort was nice and overall nice. Travelers such as... More 

Helpful?
1 Thank Chip M
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear Guest: Thank you for providing your comments about your vacation at The Grand Mayan. We are pleased to learn our staff’s service was efficient. They work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. Your comments are always welcomed. We always like to hear about our guests’ experiences since it is the... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about The Grand Mayan Acapulco

Address: Avenida Del Palmar 1121, Acapulco 39900, Mexico
Region: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range: $110 - $363 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Grand Mayan Acapulco 5*
Number of rooms: 451
Reservation Options:
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Also Known As:
Grand Mayan Acapulco Hotel Acapulco
Grand Mayan Hotel Acapulco
Acapulco Grand Mayan
Hotel Style:
#1 On the Beach Hotel in Acapulco
#3 Luxury Hotel in Acapulco
#4 Romantic Hotel in Acapulco
#4 Family Hotel in Acapulco
#16 Best Value Hotel in Acapulco
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Questions & Answers

Here's what travellers have asked, with answers from The Grand Mayan Acapulco staff and other travellers.
117 questions
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Questions? Get answers from The Grand Mayan Acapulco staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean view if you can get it.”
 of 5 bubbles Cbtellez, 1 Dec 2016 | Read review
“rooms on all side were fine.”
 of 5 bubbles JoelH357, 29 Nov 2016 | Read review
“The plunge pool on the 2 bedroom units was a nice way to relax in the sun without a lot of people.”
 of 5 bubbles Katharine_NC, 28 Nov 2016 | Read review
“Get ocean view. Stunning.”
 of 5 bubbles RandyA356, 21 Nov 2016 | Read review
“Ocean views are great”
 of 5 bubbles montytravel_12, 2 Nov 2016 | Read review
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