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The Grand Mayan Acapulco

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#3 of 180 Hotels in Acapulco
Certificate of Excellence
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1 room 2 adults 0 children
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The Grand Mayan Acapulco
The Grand Mayan Acapulco
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1,791 Reviews from our TripAdvisor Community

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Showing 1,506: English reviews
Reviewed 2 weeks ago via mobile

Just came back Dec 19 from a 7 day stay . The resort was amazing , Everything was absolutely clean , spotless and also the service was great . The staff was always very welcoming and pleasant. Definitely will come back here again .

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4Thank Kitxia B
Albuquerque, New Mexico
Reviewed 2 weeks ago

After learning that millions of tiny grains of sand are bombarded with harsh, solar rays we sacrificed our bodies to protect the little ones from further harm. Air was 76-89° and ocean must've been about 85° in December. The hotel is fabulous and the staff was tremendously helpful and responsive. Supermarket just minutes away for food and beverages. The blender...

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4Thank lapchat
Charlotte, North Carolina
Reviewed 2 weeks ago

great rooms, however make sure your do not disturb sign is on if you dont want to be bothered. we had maids walk in on our naps several times during the day. clean , full kitchens, had items to cook with however we ate out and had room service besides cereal. showers were big and nice! hair dryers and clothing...

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3Thank investsmart86
Los Angeles, California
Reviewed 4 weeks ago

Just returned last week from a most relaxing and wonderful week stay at this hotel. My room was spacious, clean, so comfortable..a dipping pool on the balcony, how can that be beat, and a large lounging tub in the bedroom..just lovely. I also have to give a shout out to the Rio Lento, ( Lazy River), which I fell in...

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3Thank Debratrou B
Reviewed 12 December 2016 via mobile

The resort is gorgeous!! Very clean and comfortable. It felt very safe with lots of security. The spa is amazing. Lots of options for food and drinks. The prices of everything seemed good to me, but I live in Boston, which is very expensive. Lots of vendors on the beach, but the pool area is a great alternative with a...

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4Thank Valerie W
Tampa, Florida
Reviewed 6 December 2016

Having stayed at Grand Mayan in Riviera, I know how Vidanta properties can be and unfortunately this one doesn't meet the standards. First I'll start off by stating that we stayed from 11/18-23/16 in a 2bd/2bath at the Grand. Our A/C in our room and as was throughout most of the Grand building was non functional the ENTIRE week. This...

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2Thank JTrav72
Socialmediamanager1, Manager at The Grand Mayan Acapulco, responded to this review

Dear Guest: We truly appreciate the time you have taken to share with us your impression about your stay with us. We regret that your stay at The Grand Mayan was different from what you had expected. Rest assured that your comments will be taken into consideration and will be shared with all areas concerned in order to provide you...

Cincinnati, Ohio
Reviewed 4 December 2016

Had a great time during our stay at the Grand Mayan. Vidanta properties are amazing, well kept, food good, pools plentiful, drinks reasonable , special thanks to the staff for a great time. Hired Sebastian to pick us up at airport and went without a hitch even though plane was delayed. Highly recommend his city tour and dinner on the...

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3Thank maryann h
Redlands, California
Reviewed 1 December 2016

Water and pools everywhere! Amazing service. Our room was road side and noisey-- so sitting on the balcony or having doors open was not an option. Air conditioning was fair in the room lacking in the main dining room making for a less than optimal dining experience. Pillows were horrendous in the rooms... we all forgot how important nice pillows...

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3Thank Cbtellez
Reviewed 30 November 2016

me an my wife had a great time at the pools an at the beach. The rooms were very clean an service was great, the food was very good at all the dining places of all there resorts, our tour guide was great showing us all the great places too see.the diving from the cliff's was great site too see...

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2Thank Joel H
Charlotte, North Carolina
Reviewed 29 November 2016

Enjoyed the view from the oceanview side of the resort. The lazy river was fun for kids and adults. Unfortunately, there were a few issues -- a/c was on the fritz, making it rather warm in the dining room and hallways. Food in the resort (room service, main restaurant) was disappointing, except for the breakfast buffet and the pool restaurant...

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2Thank Katharine_NC

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about The Grand Mayan Acapulco

Address: Avenida Del Palmar 1121, Acapulco 39900, Mexico
Region: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range: $300 - $389 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Grand Mayan Acapulco 5*
Number of rooms: 451
Also Known As:
Grand Mayan Acapulco Hotel Acapulco
Grand Mayan Hotel Acapulco
Acapulco Grand Mayan
Hotel Style:
#1 On the Beach Hotel in Acapulco
#3 Luxury Hotel in Acapulco
#4 Family Hotel in Acapulco
#4 Romantic Hotel in Acapulco
#18 Best Value Hotel in Acapulco
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Questions & Answers

Here's what travellers have asked, with answers from The Grand Mayan Acapulco staff and other travellers.
126 questions
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Questions? Get answers from The Grand Mayan Acapulco staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms face the beach or a golf course--you choose”
 of 5 bubbles lapchat, 28 Dec 2016 | Read review
“all the rooms seem to be nice some dont have beach view, ours had jungle type view and was still gorgeous!”
 of 5 bubbles investsmart86, 27 Dec 2016 | Read review
“Ocean view if you can get it.”
 of 5 bubbles Cbtellez, 1 Dec 2016 | Read review
“rooms on all side were fine.”
 of 5 bubbles JoelH357, 29 Nov 2016 | Read review
“The plunge pool on the 2 bedroom units was a nice way to relax in the sun without a lot of people.”
 of 5 bubbles Katharine_NC, 28 Nov 2016 | Read review
5 of 5