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Despite a few issues with the stairs heading down from the lobby to the buffets and pools. (Marble steps that are very easy to fall down.)
This place was the perfect vacation from start to finish.
The room had ac. All rooms are ocean view....More
Usually tgis hotel is 5 stars. Well in Mazatlan it's not. First of all you arive and they don't have valet, you have to park your own car and walk up hill and it feels like 40° c outside. Then you walk in and there's...More
I arrived before check-in time so I had to wait a couple of hours before get access to the amenities sooner than the room.
The room was very comfortable, wished they refill the fridge sooner.
Had a couple of issues but the personnel took care...More
First of all, the place is awesome, very friendly people at the front desk, and clerks are friendly too, they really help and assist you.
Some reviews said there is no AC, and its true no AC T the lobby and that's cause it's an...More
No free internet in the rooms and only 2 devices in social areas
Poor food quality
No AC in restaurants or lobby or Elevators
Elevators take too long so you have to use the stairs
They steel the hotel towels at the pool areas.
Thank Lydia V
Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Emerald BayResponded 1 week ago
Thank you for taking the time to give us your feedback and for expressing your concerns.
We are committed to provide excellent quality of our products and services to our guests. We regret to read that you have left our hotel with an...More
US$118 - US$291 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#3 Top resorts Hotel in Mazatlan
#7 Spa Hotel in Mazatlan
#8 On the Beach Hotel in Mazatlan
#10 Romantic Hotel in Mazatlan
Number of rooms
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