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Hotel Riu Emerald Bay

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2,798 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Riu Emerald Bay
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Showing 1,972: English reviews
Iowa
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 4 October 2016

My wife and I stayed here the first week of April 2016 and loved everything about the hotel and Mazatlan. The weather was absolutely gorgeous for the entire week of our stay. We stayed in a Honeymoon Room which offered a little more space and an extra large balcony. We paid a little more for this room and not sure... More 

Helpful?
11 Thank HawkI4Lif
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 September 2016 via mobile

I have stayed at 8+ Riu all inclusive resorts over the past 10 years. I keep going back because the entertainment is fantastic and the activities are excellent. What I can't understand is why there is not an option to purchase a nice bottle of wine with your meals? The wine that is being served in this chain of resorts... More 

Helpful?
3 Thank KellyABlair
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Emerald Bay, responded to this review

Dear guest, Thank you for choosing RIU Hotels and Resorts once again for your vacation. We are pleased to read you enjoy the entertainment and activities that are held at our hotels. On the other hand, we were concerned to read you did not enjoy the wine served at our restaurants. We can assure you that we treat guest comments... More 

Smithers, Canada
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 23 September 2016 via mobile

Gorgeous beach with lots of palms and such to find shade...the pools are perfect temp (I believe there were four, and one had a swim-up bar) Spectacular ocean views from every suite, the higher up you are the louder the crashing waves which was just awesome...food was your typical buffet foods... If you like lobster and such there are a... More 

Helpful?
3 Thank Char D
Yakima, Washington
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 September 2016

We traveled from Sept. 3-11th. Let me start by saying that it was extremely hot and humid this time of the year. The Riu doesn't air condition their lobby, but the restrooms, restaurants and sports bar were air conditioned. I have read people's comments about the elevators and they are true. During the first 6 days we were there, the... More 

Helpful?
3 Thank D2wilson
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Emerald Bay, responded to this review

Dear guest, Thank you very much for choosing the Riu Emerald Bay for your vacations and for taking the time to write a detailed comment. For us every comment is helpful in improving the hotel’s services and for ongoing and future staff training. Since our main priority is to make our customers feel comfortable we are constantly trying to keep... More 

Toronto
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 14 September 2016

The hotel was lovely and the staff great. We had an all-inclusive trip at the hotel. All rooms had beach-facing fronts but some were obstructed views. There were better views on the upper floors but these were more expensive. Food were meh and not a lot of seafood given that we were on the western shoreline. On the 3rd day... More 

Helpful?
2 Thank CanadianTraveler07
Cuenca, Ecuador
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 September 2016

Crowded, good Mexican food, rooms were nice, employees were courteous. There was live music at night. We love buffet breakfast and dinner time. Restrooms around buffet were always dirty, poor cleaning services. Check in was fine, but we won't come back.

Helpful?
1 Thank MyriamC4
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Emerald Bay, responded to this review

Dear guest, Thank you very much for taking the time to write a comment about your stay at the Riu Emerald Bay. We always welcome feedback from our customers, since it gives us the opportunity to make appropriate improvements and changes where necessary. First of all we would like to apologise that your facilities were not always cleaned to your... More 

Denver, Colorado
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 7 September 2016

I really didn't like this place at all other than the price. The food was disgusting! All I ate was fruit. My hubby isn't a picky eater at all and he thought it was terrible too. There were hotdogs in everything. We joked they are the only hotel in the world with a chef de hotdog cuisine. The elevators were... More 

Helpful?
2 Thank CorneliusClouseau
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Emerald Bay, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We are committed to provide excellent quality of our products and services to our guests. We regret to read that you have left our hotel with an opposite idea in your mind. We appreciate our guests’ comments since they help us improve... More 

Guadalajara, Mexico
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 August 2016

Hotel was crowded, we have to wait more than 10 minutes to take the elevator, the last day we had use the service elevator, the service is fine, the room was big and the view was awesome, the food is ok

Helpful?
2 Thank Lupitav88
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Emerald Bay, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We are committed to provide excellent quality of our products and services to our guests. We regret to read that you have left our hotel with an opposite idea in your mind. We appreciate our guests’ comments since they help us improve... More 

Edmonton, Canada
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 August 2016

We traveled to the Riu Emerald bay (From Calgary, Alberta) with Sunwing and they were very organized when it came to picking us up from the airport and getting us checked-in to the Riu. The room we got was very nice; great big double sink-bathroom and large shower and tub area. The room's patio was great, and the liquor dispenser... More 

Helpful?
8 Thank Jordan R
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Emerald Bay, responded to this review

Dear guest, Thank you very much for taking the time to write a comment about your stay and for expressing your concerns. Since gastronomy has always been very important for us we regret that we could not meet your taste at the speciality restaurants. Our chefs try to meet every guest´s taste while offering excellent quality and variation. However, we... More 

pelham
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 18 August 2016

I was at the emerald bay in april 2016. Loved it can't say enough about it. It was the most relaxing week I have ever had was recovering from knee surgery and had no problems negotiating about. room was comfy and clean. Food had something for everyone. Looking forward to another visit love riu resorts.

Helpful?
2 Thank janette l.

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Free Breakfast
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
* Opening summer 2009 * 12 km / 7.45 Miles from Mazatlan, overlooking the Pacific Ocean * Located on Playa Las Brujas beach * Complimentary sun loungers on the beach * 20-story main building * Surrounded by 13.500 M2 / 16.15 Sq. Yards of lush gardens * 10 km / 6.2 Miles from various shops * 12 km / 7.45 Miles from Mazatlan * 32 km / 19.87 Miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more   less 

Additional Information about Hotel Riu Emerald Bay

Address: Av. Sabalo-Cerritos #3404 zona costera cerritos | Nuevo Mazatlán - Sinaloa, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $183 - $388 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Emerald Bay 3.5*
Number of rooms: 716
Reservation Options:
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Also Known As:
Riu Emerald Bay Mazatlan
Hotel Style:
#4 Top resorts Hotel in Mazatlan
#7 Spa Hotel in Mazatlan
#9 On the Beach Hotel in Mazatlan
#10 Romantic Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Emerald Bay staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Believe all rooms faced the ocean”
 of 5 bubbles holidaysR2short, 2 Dec 2016 | Read review
“Stay on lower floors to avoid using elevators.”
 of 5 bubbles Funinthesunforme, 30 Nov 2016 | Read review
“Get a lower room to avoid elevator”
 of 5 bubbles rlburk47, 27 Nov 2016 | Read review
“all rooms face the ocean, don't pay extra for a view.”
 of 5 bubbles EdmontonChicks, 22 Nov 2016 | Read review
“all rooms ocean view.”
 of 5 bubbles kowalskiKelowna, 1 Nov 2016 | Read review
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