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Mayan Palace Mazatlan

499 reviews
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Traveller (251)
Pool & Beach (54)
Room & Suite (48)
Overview
  • Excellent67%
  • Very good17%
  • Average10%
  • Poor4%
  • Terrible2%
Travellers talk about
“sea garden”(24 reviews)
“time share”(24 reviews)
“grand bliss”(3 reviews)
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.0 Star Hotel
All hotel details
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Reviews (499)Write a Review
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All reviewssea gardentime sharegrand blissdance nightocean viewgolden zonenegative experiencestwo bedroom unitsome tlccasino nightnice resortactivities staffmaid staffsales presentationsmall balconyfour nightssabalo centro
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1 - 5 of 198 reviews
Reviewed 18 January 2018

Pleasant staff make up for the gulag style ambiance, the beach is great and sunsets are wonderful. I felt hustled here more than not and was happy to move on after a week. The place needs updating in a big way and the time share...More

1  Thank AllanSobi
Response from VidantaMgmt, Manager at Mayan Palace MazatlanResponded 3 weeks ago

Dear AllanSobi : Thank you very much for submitting your review of our hotel. We are delighted to find out that all our staff was welcoming and pleasant as this is what we strive for every day. We are also happy to learn that you...More

Reviewed 5 January 2018

We have been coming to the Mayan Sea Garden for six years and it has become a second home. The staff are incredible, the patrons are all wonderful and the elements of security, cleanliness, activities, food and access are all there. Those who complain about...More

Thank snowbank22
Reviewed 14 November 2017

We came expecting the typical Mayan Palace experience and they far exceeded our expectations. Older and one of the first in the chain but still very well kept up. They have plans to upgrade and renovate the entire resort but they have kept up on...More

1  Thank WorldTravelsTandJ
Response from Socialmediamanager1, Manager at Mayan Palace MazatlanResponded 9 January 2018

Thank you so much for choosing Mayan Palace Hotel for your vacation and for sharing your review with us. Comments like yours enable our continued pursuit of improvement for perfection on our daily performance. All our staff has a strict regiment of training and supervision...More

Reviewed 13 November 2017

We went in late Oct so it was still very hot and humid the air conditioning was awesome in our one bedroom suite on the 4th floor. The hotel was good but lacking in the restaurant we tried it once and that was enough for...More

Thank Wendy R
Response from Socialmediamanager1, Manager at Mayan Palace MazatlanResponded 16 November 2017

Dear Guest: We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. Regrettably, it would appear we did not meet all your expectations. Nevertheless, this will be shared with the appropriate areas so they can...More

Reviewed 10 November 2017 via mobile

Let me start with the good. The front desk staff was very nice. The pool service was outstanding. The Mayan Palace rooms are very nice. The bad: 1) Make sure you lock up valuables. I had $10 usd in pesos stolen from living room table...More

1  Thank texan92
Response from Socialmediamanager1, Manager at Mayan Palace MazatlanResponded 14 November 2017

Dear Guest: Thank you for choosing Mayan Palace for your vacation and for sharing your review with us. We are delighted to find out that most of our staff was welcoming, as this is what we strive for every day. We are happy as well...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Beachfront
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Hotel Amenities
Children Activities (Kid / Family Friendly)
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Babysitting
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Hotel class
Hotel Style
#2 Luxury Hotel in Mazatlan
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Hotel class
Hotel Style
#2 Luxury Hotel in Mazatlan
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (251)
Pool & Beach (54)
Room & Suite (48)
Dining (14)
Family and Play Areas (1)
Questions & Answers
Ask a question
bevy107
2 February 2018|
AnswerShow all 2 answers
Response from Vidanta V | Property representative |
Please contact us at 1-800-292-9446
0
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Rebekah G
25 December 2017|
AnswerShow all 2 answers
Response from Vidanta V | Property representative |
Please call us at 1-800-292-9446.
0
Votes
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Sherry J
3 November 2017|
AnswerShow all 2 answers
Response from Vidanta V | Property representative |
Please call us at 1-800-292-9446.
0
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12345616
Room Tips
"The newest building, built in 07 was ok."
Read review
"Ask for an ocean view - they will try and accommodate you the best they can."
Read review
"Anything above the 5th floor gives you a great beach view."
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"Avoid higher floors no AC in elevators or hallways!"
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