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Again the staff at the resort are great. But i didn't enjoy my stay, can't what exactly it was that turned me off of this place. Some of it is the ocean wasn't inviting it had under-towes the whole time we were there. The food...More
Response from Vidanta V, Manager at Mayan Palace MazatlanResponded 22 March 2018
Dear Debbra1 :
Thank you so much for commenting about your stay at Mayan Palace. We are delighted to learn that our staff was welcoming, as this is what we strive for every day.
However, we regret that your stay was different from what you...More
Pleasant staff make up for the gulag style ambiance, the beach is great and sunsets are wonderful. I felt hustled here more than not and was happy to move on after a week. The place needs updating in a big way and the time share...More
2 Thank AllanSobi
Response from VidantaMgmt, Manager at Mayan Palace MazatlanResponded 31 January 2018
Dear AllanSobi :
Thank you very much for submitting your review of our hotel. We are delighted to find out that all our staff was welcoming and pleasant as this is what we strive for every day. We are also happy to learn that you...More
We have been coming to the Mayan Sea Garden for six years and it has become a second home. The staff are incredible, the patrons are all wonderful and the elements of security, cleanliness, activities, food and access are all there. Those who complain about...More
We came expecting the typical Mayan Palace experience and they far exceeded our expectations. Older and one of the first in the chain but still very well kept up. They have plans to upgrade and renovate the entire resort but they have kept up on...More
2 Thank WorldTravelsTandJ
Response from Socialmediamanager1, Manager at Mayan Palace MazatlanResponded 9 January 2018
Thank you so much for choosing Mayan Palace Hotel for your vacation and for sharing your review with us. Comments like yours enable our continued pursuit of improvement for perfection on our daily performance. All our staff has a strict regiment of training and supervision...More
We went in late Oct so it was still very hot and humid the air conditioning was awesome in our one bedroom suite on the 4th floor.
The hotel was good but lacking in the restaurant we tried it once and that was enough for...More
Thank Wendy R
Response from Socialmediamanager1, Manager at Mayan Palace MazatlanResponded 16 November 2017
We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace.
Regrettably, it would appear we did not meet all your expectations. Nevertheless, this will be shared with the appropriate areas so they can...More