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Mayan Palace Mazatlan

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Traveller (262)
Pool & Beach (55)
Room & Suite (50)
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Overview
  • Excellent68%
  • Very good16%
  • Average11%
  • Poor3%
  • Terrible2%
Travellers talk about
“sea garden”(26 reviews)
“time share”(24 reviews)
“grand bliss”(3 reviews)
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
Additional information
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Reviews (527)
There are newer reviews for Mayan Palace Mazatlan
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Traveller rating
78
68
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7
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78
68
41
15
7
Show reviews that mention
All reviewssea gardentime sharegrand blissocean viewgolden zonetwo bedroom unitactivities staffnice resortsales presentationdining tablesmall balconysabalo centroconcierge deskcoffee makerbit datedsized bedfun activities
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11 - 15 of 209 reviews
Reviewed 3 March 2018

Again the staff at the resort are great. But i didn't enjoy my stay, can't what exactly it was that turned me off of this place. Some of it is the ocean wasn't inviting it had under-towes the whole time we were there. The food...More

Thank Debbra1
Response from Vidanta V, Manager at Mayan Palace MazatlanResponded 22 March 2018

Dear Debbra1 : Thank you so much for commenting about your stay at Mayan Palace. We are delighted to learn that our staff was welcoming, as this is what we strive for every day. However, we regret that your stay was different from what you...More

Reviewed 18 January 2018

Pleasant staff make up for the gulag style ambiance, the beach is great and sunsets are wonderful. I felt hustled here more than not and was happy to move on after a week. The place needs updating in a big way and the time share...More

2  Thank AllanSobi
Response from VidantaMgmt, Manager at Mayan Palace MazatlanResponded 31 January 2018

Dear AllanSobi : Thank you very much for submitting your review of our hotel. We are delighted to find out that all our staff was welcoming and pleasant as this is what we strive for every day. We are also happy to learn that you...More

Reviewed 5 January 2018

We have been coming to the Mayan Sea Garden for six years and it has become a second home. The staff are incredible, the patrons are all wonderful and the elements of security, cleanliness, activities, food and access are all there. Those who complain about...More

1  Thank snowbank22
Reviewed 14 November 2017

We came expecting the typical Mayan Palace experience and they far exceeded our expectations. Older and one of the first in the chain but still very well kept up. They have plans to upgrade and renovate the entire resort but they have kept up on...More

2  Thank WorldTravelsTandJ
Response from Socialmediamanager1, Manager at Mayan Palace MazatlanResponded 9 January 2018

Thank you so much for choosing Mayan Palace Hotel for your vacation and for sharing your review with us. Comments like yours enable our continued pursuit of improvement for perfection on our daily performance. All our staff has a strict regiment of training and supervision...More

Reviewed 13 November 2017

We went in late Oct so it was still very hot and humid the air conditioning was awesome in our one bedroom suite on the 4th floor. The hotel was good but lacking in the restaurant we tried it once and that was enough for...More

Thank Wendy R
Response from Socialmediamanager1, Manager at Mayan Palace MazatlanResponded 16 November 2017

Dear Guest: We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. Regrettably, it would appear we did not meet all your expectations. Nevertheless, this will be shared with the appropriate areas so they can...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Beachfront
Room Service
Free Parking
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Hotel Amenities
Children Activities (Kid / Family Friendly)
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Hotel class
Hotel Style
#2 Luxury Hotel in Mazatlan
#3 On the Beach Hotel in Mazatlan
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Hotel class
Hotel Style
#2 Luxury Hotel in Mazatlan
#3 On the Beach Hotel in Mazatlan
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (262)
Pool & Beach (55)
Room & Suite (50)
Dining (12)
Family and Play Areas (1)
Questions & Answers
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RoyK001
21 March 2018|
AnswerShow all 2 answers
Response from WorldTravelsTandJ | Reviewed this property |
Hi Roy, it has been maintained. Some renovation but no completely redone yet. I think you will find it satisfactory.
1
Vote
bevy107
2 February 2018|
AnswerShow all 2 answers
Response from Vidanta V | Property representative |
Please contact us at 1-800-292-9446
0
Votes
Google Translation
Rebekah G
25 December 2017|
AnswerShow all 2 answers
Response from Vidanta V | Property representative |
Please call us at 1-800-292-9446.
0
Votes
Google Translation
Room Tips
"We had a 2 bedroom suite. They claimed there were none that had a pool or ocean view. We looked at the..."
Read review
"Avoid 3002 Mayan Palace unless you enjoy a view of the guard house and the road"
Read review
"ask for the 12th flr at the sea gardens - beautiful view of the ocean"
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"The newest building, built in 07 was ok."
Read review
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