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28/01/2018 29/01/2018
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    Mayan Palace Mazatlan

    Av Sabalo Cerritos | Zona Hotelera Norte, Mazatlan 82100, Mexico
    Hotel website
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    28/01/2018 29/01/2018
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    Traveller (251)
    Pool & Beach (54)
    Room & Suite (46)
    Overview
    • Excellent67%
    • Very good17%
    • Average10%
    • Poor4%
    • Terrible2%
    Travellers talk about
    “sea garden” (24 reviews)
    “time share” (24 reviews)
    “grand bliss” (3 reviews)
    Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Kitchenette
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Kids Club
    Self-Serve Laundry
    Babysitting
    4.0 Star Hotel
    All hotel details
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    Write a ReviewReviews (495)
    There are newer reviews for Mayan Palace Mazatlan
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    31 - 35 of 197 reviews

    Reviewed 3 March 2017 via mobile

    the only thing that was good at this place is the joy squad. rafael was wonderful the whole time we were here ! along with the service , waiters were great, alonso especially ! made sure we were always happy and taken care of.More

    1  Thank Jessica W
    Response from Socialmediamanager1, Manager at Mayan Palace MazatlanResponded 5 April 2017

    Dear Guest: We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are happy to receive your kind comment about our staff, as they always look to exceed all our guests’ expectations. We are...More

    Reviewed 28 February 2017

    We are members of the Vindanta Group and we realize that a Mayan Palce is not like the Grand Mayan and a huge step down from the Grand Bliss, but Vindanta is missing the mark on this property. We have been coming to Mazatlan for...More

    3  Thank J-W
    Reviewed 23 February 2017

    The studio rooms do not have a fridge, micro or coffee maker. To get one, we stayed in a one bedroom at the sea breeze. Big mistake. We were in three rooms there... all had little bugs in the kitchen. One room didn't have a...More

    2  Thank LesleaEdmonton_Ab
    Response from Socialmediamanager1, Manager at Mayan Palace MazatlanResponded 25 February 2017

    Dear Guest: Thank you so much for choosing Mayan Palace for your vacation and for sharing your review about your stay. We are delighted to find out that our staff was welcoming, as this is what we strive for every day. However, we are sorry...More

    Reviewed 21 February 2017

    We are owners at Vidanta. When we arrived at the check in desk, they would not give us an ocean view. In order to get a ocean view room, we had to attend a time share meeting. When we checked in they told us that...More

    5  Thank OakGrove_MNJoyceN
    Response from Socialmediamanager1, Manager at Mayan Palace MazatlanResponded 23 February 2017

    Dear Guest: Thank you so much for choosing our Mayan Palace for your vacation and for sharing your thorough review about your stay. We are delighted to find out that our staff was welcoming as this is what we strive for every day. We are...More

    Reviewed 13 February 2017

    We stayed for a week at the Mayan Palace with friends this February. Based on all of our travels both inside and outside of the timeshare places, we found this location to be somewhat underwhelming. Much of what we did not like is easily fixable.....More

    5  Thank Jane P
    Response from Socialmediamanager1, Manager at Mayan Palace MazatlanResponded 24 February 2017

    Dear Guest: Thank you very much for submitting a thorough review about your experience while staying at Mayan Palace. We are disappointed that we were unable to meet your expectations to the fullest. We spend considerable resources training our staff to maintain the highest possible...More

    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Beachfront
    • Room Service
    • Free Parking
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Children Activities (Kid / Family Friendly)
    • Room Service
    • Free Parking
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Microwave
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Outdoor pool
    Details
    • Hotel class
    • Hotel Style
    • #2 Luxury Hotel in Mazatlan
    • Room types
    • Suites ,
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 268
    • Location
    • Mexico >
    • Pacific Coast >
    • Sinaloa >
    • Mazatlan
    • Also Known As
    • Mayan Palace Mazatlan Hotel Mazatlan
    Add Photo Photos
    Traveller (251)
    Pool & Beach (54)
    Room & Suite (46)
    Dining (14)
    Hotel & Grounds (153)
    Bathroom (2)
    Family and Play Areas (1)
    Nearby
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    Ask a question
    Questions & Answers
    Rebekah G
    25 December 2017|
    AnswerShow all 2 answers
    Response from Socialmediamanager1 | Property representative |
    Please call us at 1-800-292-9446.
    0
    Votes
    Google Translation
    Sherry J
    3 November 2017|
    AnswerShow all 2 answers
    Response from Socialmediamanager1 | Property representative |
    Please call us at 1-800-292-9446.
    0
    Votes
    Google Translation
    Holly P
    19 October 2017|
    AnswerShow all 3 answers
    Response from Socialmediamanager1 | Property representative |
    Please call us at 1-800-292-9446.
    0
    Votes
    Google Translation
    Room Tips
    "Ask for an ocean view - they will try and accommodate you the best they can."
    Read review
    "Anything above the 5th floor gives you a great beach view."
    Read review
    "Avoid higher floors no AC in elevators or hallways!"
    Read review
    "Ask for a seaside room"
    Read review
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