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Hotel Playa Mazatlan

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Hotel Playa Mazatlan
Hotel Playa Mazatlan
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1,660 Reviews from our TripAdvisor Community

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Showing 730: English reviews
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Minnesota
Reviewed yesterday NEWvia mobile

We have been coming to the playa for many years. We used to come here just to visit the restaurant as it was a must to eat here back in the day. We love the playa for the beach area, the fabulous rockers, location, friendly staff and the security. We have always felt safe. What we don't love about the...

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Helpful?
Thank Kelli O
South Dakota
Reviewed 3 days ago NEW

We came to the Playa with one of our daughters and her family of two teen age girls. We came under the all inclusive option with first floor beachfront rooms. Everyone enjoyed the hotel. My wife and I stayed here many times in the 80's and early 90's, and were pleased to see the improvements that had been made to...

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Helpful?
Thank Dave425
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest We can only be honored in being part of such a nice family vacation. We are always in the look out to have options for every member of the family, we greatly apprecciate all your honoest comments. We hope to have a chance to be of service once again. LTVient

Minneapolis, Minnesota
Reviewed 4 days ago NEW

Basic option right on the beach, one of the best beach set up's in the Golden Zone. Good customer service. Beds were hard and water pressure not great. They offer conversions from dollars to pesos but the rate was not good.

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Helpful?
Thank SJ55417
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest We thank you for the time taking in letting us know about your honest thoughts, as this will allow us to learn from our visitors, thus, work towards excellence in customer service. Till next time!! LTVient

Cottage Grove
Reviewed 1 week ago

Playa Mazatlan is a great location with one of the best beaches. It is very clean with the staff being friendly and very helpful. Alejandro in the gym was just the nicest person. We loved talking to him and he always had a smile for everyone. Martin, one of the waite staff was one of the best. He is very...

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Helpful?
Thank marysuegaletka
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest We appreciate greately everyone of your comments, please know we will pass them along to our management and staff you mentioned, they will be thrilled to know their efforts are being noticed and liked. We love being of service. LTVient

Creston, Canada
Reviewed 1 week ago via mobile

Stayed here for 10 days in February. Location is fantastic, beach is the best and service is friendly. Would stay here again but would not bother with the all-inclusive as there are elements that are restricting...ie no bottled water before 11AM no cappuccino before 11AM and no booze before 11AM. Bottled beer is extra as well. Food is good but...

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Helpful?
Thank Nightdark
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest We greatly apprecciate the time taken to share all your honest thoughts, as this is how we learn from our visitors. Please know we will bring this up in our weekly quality meeting, in the hopes of improving in all our areas of opportunity. Greetings LTVient

Edmonton, Canada
Reviewed 2 weeks ago

Spent three weeks at the hotel In January/February 2017. My overall assessment was positive. It is not a luxury property and the atmosphere is, therefore, more relaxed than at a 5-star hotel. The room was comfortable - fair size, comfy bed, clean, with daily thorough cleaning. I had booked an ocean view room which had access to a balcony with...

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Helpful?
Thank jeang260643
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest We are sorry to hear you missed our US Sports Bar, with satelite Tv from US and Canada, to make sure we get all mayor sporting events, it is up on the second floor next to the main pool, we hope for second visit where you can enjoy our Sports Bar to the max!! As for the...

Reviewed 2 weeks ago

So many lovely accommodations in Mazatlan it can be hard to choose, but when you consider your primary reasons for going there are walks on the beach and swimming in the ocean, and the incredible and abundant seafood, the Playa Mazatlan goes to the top. Whether you choose to limit your trip to what the Zona Dorada has to offer...

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Helpful?
Thank J L J
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest Thank you for honoring us with a nice review, we are happy to be part of such a great vacation!!! We also are thankful for your recommendation. Greetings LTVient

Vancouver, Canada
Reviewed 3 weeks ago

The staff are great and very helpful and friendly. The Concierge was not quite as helpful. The room was comfortable, although we found that we were quite cold at night. The Italian restaurant was exceptional and the food presentation and quality was outstanding at that restaurant. No complaints there. The buffet on the other hand was disappointing. I'm not sure...

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Helpful?
2Thank wendywooey62
Edmonton, Canada
Reviewed 3 weeks ago via mobile

This is our 7 visit to Mazatlan and our first stay at this hotel. Let me start with the good: The beds and pillows we found comfortable, the grounds at this hotel are very well kept and clean, We really liked the location in the gold zone . Loved that I didn't have to get up and run down to...

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2Thank emptynestersx2
Salt Lake City, Utah
Reviewed 3 weeks ago

We have been coming to this hotel for over 30 years. It is nicer and more manicured every time I come. The people are extremely nice and always willing to help and go above and beyond. If you want a vacation that you can just sit and relax on the beach and be catered to, then this is the place!...

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Helpful?
1Thank shaunstoryz

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Hotel Playa Mazatlan

Address: Avenida Playa Gaviotas 202 | Zona Dorada, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $104 - $295 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Playa Mazatlan 3*
Number of rooms: 404
Reservation Options:
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Also Known As:
Playa Hotel Mazatlan
Mazatlan Playa Hotel
Hotel Mazatlan Mexico Playa
Playa Mazatlan Hotel
Hotel Style:
#2 Business Hotel in Mazatlan
#3 On the Beach Hotel in Mazatlan
#3 Spa Hotel in Mazatlan
#6 Romantic Hotel in Mazatlan
#6 Family Hotel in Mazatlan
#8 Best Value Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Playa Mazatlan staff and other travellers.
91 questions
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Questions? Get answers from Hotel Playa Mazatlan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The north side of the hotel is probably quieter.”
 of 5 bubbles Dave425, 26 Feb 2017 | Read review
“Do not book an ocean view room”
 of 5 bubbles jeang260643, 15 Feb 2017 | Read review
“Let them know your needs and hopes for a comfortable, fun stay, and the hotel reservationist will help you select the best room for you.”
 of 5 bubbles 2jlj, 11 Feb 2017 | Read review
“Not close to the Lobby Bar or swimming pool. Very noisy late at night.”
 of 5 bubbles wendywooey62, 7 Feb 2017 | Read review
“Ocean view in North tower are the best. Ocean view ground floor rooms of North tower has larger patio area.”
 of 5 bubbles WillyBNugget, 2 Feb 2017 | Read review
5 of 5