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Hotel Playa Mazatlan

GreenLeadersGold level
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Hotel Playa Mazatlan
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1,749 Reviews from our TripAdvisor Community

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Showing 768: English reviews
Reviewed 9 April 2017 via mobile

Loved Everything about this hotel. Service was impeccable. Everyone is willing to go above and beyond for your care and comfort. Food was amazing. Clean, Clean, Clean. The entertainment was incredible. Especially the Mariachi.

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Helpful?
Thank Danielle B
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest Thansk a lot, we are always happy to be of service. LTVient

Oxnard, California
Reviewed 9 April 2017

Beach front hotel with ocean view rooms, great looking pools and in the center of town. My first experience sleeping on cheap plastic covered mattresses and polyester sheets, there are multiple murky pools which seems inviting until you smell the odd scent of old wet rag scent off your skin. We thought ok, our last night in Mazatlan, let's splurge...

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2Thank Gabby615
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (Gabby615) We appreciate you taking the time to post your comments and would love to see the "truthful pictures" mentioned, as none of the afore mentioned comments are traditional to our property and if any issues were evident I would like to make sure that they are resolved, as per the rates paid, please note that these...

Denver
Reviewed 7 April 2017

We spent 7 days at the hotel and we were in the all inclusive package. After vacationing here for the past 18 years it was nice to see the many new additions that were made. We enjoyed the all inclusive at the main restaurant as well as Roberto's, the pool side snack shack, and beach palapas. The room was spacious...

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2Thank micasasucasa
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (micasasucasa) We are touched by your words, and honored by your travel loyalty, thank you for staying with us. I am glad that you enjoyed some of the upgrades and new amenities, I promise we will continue adding and building new experiences for you to live every time you visit. Please do not hesitate to contact me...

Minneapolis, Minnesota, United States
Reviewed 6 April 2017

We spent 7 nights at the end of February with the all-inclusive option. #1. This resort is kept clean. You will see a constant effort by many hotel workers to make sure everything is clean and in it's place. From the room, to the restaurants to the common areas, the resort makes every effort possible to keep it clean. Even...

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Helpful?
1Thank Gary R
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (Gary R) We are thrilled to hear of your experience and all around review, of the property, our amenities, services and the sight and sounds that Mazatlan has to offer. We will review your notes with the management team in the hopes of being abel to exceed all of your expectations during yur next visit. Please feel...

A TripAdvisor Member
1 review
Reviewed 5 April 2017 via mobile

Just got back from 1 week all inclusive with Sunwing. Travel just myself and 5 year old daughter. Had a great time. Great location. Easy walk to beach, stores and restaurants. Easy taxi ride to day trips, plaza marchado, marchado, El Faro, and Isla de Los Piedras. Hotel offers 1 free day trip to Isla Piedras. It was full when...

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Thank A TripAdvisor Member
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, We are thrilled to hear of your experience and thankful of your recommendation, I am glad that we were able to meet your expectations and help in creating a memorable experience with your daughter. I hope that in the near future we have the opportunity to receive you again and host your stay. Please let me know...

Reviewed 1 April 2017 via mobile

This was a bit of a treat considering I was in Mexico for work. The hotel is on a beautiful beach, with numerous pools, bars and restaurants. The room was spotless though being on the ground floor, a little noisy. My 'key' never worked properly for my 5 night stay and despite protesting that the lock must be faulty every...

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Helpful?
1Thank Laura B
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (Laura B) We are thrilled to hear that you visited the hotel and enjoyed our facilities, I am sad to hear that you did not get a chance to enjoy some of our a' la carte specialty restaurants like Georginis (Mex-Italian), La Playita (Seafood Snack hut) and Casa Roberto (Regional Mexican food), I am sure you would...

Niagara Falls, Canada
Reviewed 31 March 2017

I just returned spending a week with the girls at Hotel Playa Mazatlan. I have no complaints, I found the whole area along with the hotel very clean. Someone was always washing and sweeping, even on the streets. It was a shoppers dream, all venders were friendly but not pushy, if you said no they didn't bug you. silver, silver...

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Thank suekennington
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (suekennington) We are thrilled to hear of your experience and will look forward to the opportunity of hosting you again in the future, please do not hesitate to contact me as I would be happy to recommend various activities both in and around the hotel that would be perfect for your group. We will look forward to...

Niagara Falls
Reviewed 31 March 2017

When this resort was built it would have been the place to stay. The beach is long and well manicured with no shortage of palapas or chairs. A lot of vendors are on the beach but security kept them away from guests. The grounds are lovely with mature trees, flowers and water features. The pool for water aerobics needs to...

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Helpful?
1Thank TravelNut075
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (TravelNut075) We appreciate you taking the time to post your comments, I will make sure and pass them on to the pertaining managers in the various areas of review mentioned. Please note that the hotel offers over 19 categories of rooms as well as various packages, I would love to personally help you in picking out the...

Phoenix, Arizona
Reviewed 30 March 2017

This place could be great if they would spend some money on renovatons on the tile and walls. They have great pools that have great views of the oceans. They need to get new beach furniture. They have too many beach vendors that are trying to sell you things but all you want to do is relax at the beach....

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2Thank Mario B
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (Mario B) We appreciate your insight, I am sure that you noticed that we are in the process of a complete renovation of over 50 rooms, and plan to continue with this process until we have completed all of standard rooms in the hotel, we would love to have check out some of our other 19 categories...

St. Catharines Ontario
Reviewed 29 March 2017

Just returned from a week of all-inclusive at Playa, through Sunwing. Have mostly good things to say about the resort, and YES, I would return. You can't beat the location - that is #1 about this resort. The beach is beautiful, you can walk to shops in one direction or walk to the boardwalk in the other. We always felt...

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Helpful?
Thank spuds123
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (spuds123) We appreciate you taking the time to post your comments, we are thrilled to hear that we have earned the opportunity to host you in the near future. I would like to point out that the hotel does offer nightly themed activities either in our restaurant and/or in our theatre the Venado Show room, perhaps the...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Hotel Playa Mazatlan

Address: Avenida Playa Gaviotas 202 | Zona Dorada, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $120 - $340 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Playa Mazatlan 3*
Number of rooms: 404
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Hotwire, Orbitz, Travelocity, Cheap Tickets, getaroom.com, Cancelon, Evoline ltd, TripOnline SA and HotelQuickly so you can book your Hotel Playa Mazatlan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Playa Hotel Mazatlan
Mazatlan Playa Hotel
Hotel Mazatlan Mexico Playa
Playa Mazatlan Hotel
Hotel Style:
#2 Business Hotel in Mazatlan
#4 Spa Hotel in Mazatlan
#4 On the Beach Hotel in Mazatlan
#6 Family Hotel in Mazatlan
#6 Romantic Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Playa Mazatlan staff and other travellers.
99 questions
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Questions? Get answers from Hotel Playa Mazatlan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No-smoking room with a view of the ocean”
nan502101, 25 Apr 2017 | Read review
“Double check that the hotel is going to provide the same room that the online description is advertising”
Charming41, 22 Apr 2017 | Read review
“Go to El Ranchero green resort.”
Gabby615, 8 Apr 2017 | Read review
“Ocean View and away from the buffet - night club area.”
4GaryR, 5 Apr 2017 | Read review
“Heard beach view was noisy but don,t know”
suekennington, 31 Mar 2017 | Read review
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Prices are for 1 room, 2 adults
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