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Hotel Playa Mazatlan

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Hotel Playa Mazatlan
Hotel Playa Mazatlan
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1,656 Reviews from our TripAdvisor Community

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Showing 728: English reviews
Spokane
Reviewed 31 December 2012

I have never really stayed at an all inclusive before. The food was good-service was very good, and we had a great time at the pools (met a ton of Canadians!) and the barbeques on the beach were nice. In many ways it reminded me of a cruise-you have to be somewhere at a certain time, and you are only...

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1Thank SpokaneWendi
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (SpokaneWendi) I am writing in response to your comments. I would like to begin by thanking you for taking the time to let the world know about your experience at our hotel. It is important to me, as a member of the management staff, to make sure all of our guest leave with a positive experience and...

Las Vegas, Nevada
Reviewed 30 November 2012

is one of the best hotels we stayed in quality of service better ono presonal very clean very friendly and all-inclusive service they recommend we return to the same hotel, the beach very well and the treatment of waiter alferdo especil well in that we waited on the beach and all the staff very friendly if back in 2013 ..

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5Thank claudio q
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (Claudio q) I am writing to you in appreciation for your gracious comments about our property and the service offered by our staff. In particular, that of our beach waiter Alfredo, I will personally congratulate and thank him on your behalf. We will look forward to being of service to you and your family in the up...

Denver, Colorado
Reviewed 12 November 2012

Another fabulous trip to my favorite beach and hotel. The hotel is making some changes (all inclusive now available), but the thing that hasn't changed is the wonderfully kind and friendly people at the hotel. All you have to do is ask, and it's done. Great beach to lay back and read books, or lots of activities at the hotel...

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3Thank Nancy M
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (Nancy M) I would like to personally thank you for your gracious comment about our facilities, location and service. We will look forward to being of service to you next year. Please do not hesitate to contact me personally if I can be of service. Best wishes and Safe travels, Lance T. Vient, BSM/MKT General Operations Manager...

Spokane, Washington
Reviewed 9 November 2012

In 2010 we went to Cabo. In 2011 we went to Mazatlan (Playa Mazatlan). In 2012 we went to Cancun. In January 2013 we are going back to Mazatlan (Playa Mazatlan) and will most likely return there every year from this time on. The location is perfect. Shopping and a variety of restaurants are within a very short walk of...

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2Thank Alan C
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear Valued guest (Alan C) I would like to thank you for taking the time to make such a positive posting about our hotel. It is always a pleasure to hear that we are able to make an impact on our visitors and that we will have an opportunity to be of service in the near future once again. Your...

Hudson wi
Reviewed 5 November 2012

If you want a great place to relax and be close to all the super places in Mazatlan then the Playa Hotel is it. Clean, friendly and situated near a lot of restaurants within walking distance. Beautiful beach great staff Cannot go wrong here.

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3Thank tpyle
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (Tpyle) I would like to personally thank you for your recommendation of travel to our hotel, and your vote of confidence towards our staff. We will look forward to having the opportunity of being of service to you and yours in the near future. Please do not hesitate to contact me personally if I can be of...

Monterey, California
Reviewed 3 November 2012

I've been visiting Mazatlan for over 40 years, and continue to return to the Playa for many reasons. Firstly, It's just a beautiful resort, with not only the best beach, friendly and accommodating staff, but the owners continue to improve and upgrade the facility. This October, we met a few friends there from Northern California, and cheered the SF Giants...

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5Thank Pam M
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (Pam M) As always it is great to have you guys come and visit, it has always been and will continue to be our pleasure to server you and yours, hope to see you guys again soon. Thank you again for taking the time to make such a wonderful post, I will personally pass it on to...

Pueblo, Colorado
Reviewed 30 October 2012

We stayed at The Playa Oct 15-20th,this was the 7th time we have stayed there and this time ..not sure what to think. We had our daughter from SanDiego meet us there so we needed at least 2 beds and really wanted a suite. My husbaand who is fluent spanish had called the Playa and relayed just that..we wanted a...

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2Thank sandiw
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear value guest (sandiw) I am writing in response to the comments posted during your stay here (Oct 15-20). I would like to personally apologize for the experience you had during this stay, as you noted from your previous visits, these kind of issues are not the norm, and I can assure that we are working hard to make sure...

Calgary
Reviewed 26 October 2012

On our 7th annual drive from Calgary to Guayabitos, Nayarit we decided to spend our usual two days R and R in Mazatlan at Playa Mazatlan. We made the reservation on line from Navojoa and everything was perfect when we arrived to check in. So perfect in fact that we decided to spend an extra day. We decided on the...

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3Thank CalgaryOakside
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (CalgaryOakside) I would like to begin by thanking you for taking the long journey from Calgary to Mazatlan on your way to Guayabitos, I am very pleased to read your comments and I even recall our online conversations prior to your stay, your continued support and communication to the online world is much appreciated and I feel...

Edmonton, Canada
Reviewed 24 October 2012

Spent a relaxing week in Mazatlan at the Hotel Playa Mazatlan. The hotel is clean and has great service and staff. Rooms are clean with ocean view, garden and pool view. All spectacular! Restaurant on site with great food and service. In the heart of the Golden Zone with amenities very close to the hotel. Within walking distance to many...

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2Thank Lorne R
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (Lorne R) I would like to personally thank you for taking the time to write such a positive comment about our facilities, amenities and staff. We will look forward to having the opportunity of being of service to you in the near future. Best Wishes. Sincerely, Lance T. Vient, BSM/MKT General Operations Manager Hotel Playa Mazatlan ltvient@hotelplayamazatlan.com...

Foster City, California
Reviewed 10 October 2012

Our Rotary Club has gone to Mazatlan Mexico for over 12 years on Humanitarian Trips and we always stay at the Playa. What wonderful people! The rooms are charming, the food very good and the beach service fine. We love coming back to the hotel after a hard day of work and sitting on the beach enjoying cocktails and fellowship....

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2Thank Martha B
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (Martha B) We would like to thank you for your continued loyalty and fine comments, not only do we strive to make you feel like part of the family, we hope that all these years you know that you “are” part of the family. We look forward to one more year of great adventures, stories and unforgettable...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Hotel Playa Mazatlan

Address: Avenida Playa Gaviotas 202 | Zona Dorada, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $104 - $281 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Playa Mazatlan 3*
Number of rooms: 404
Reservation Options:
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Also Known As:
Playa Hotel Mazatlan
Mazatlan Playa Hotel
Hotel Mazatlan Mexico Playa
Playa Mazatlan Hotel
Hotel Style:
#2 Business Hotel in Mazatlan
#3 Spa Hotel in Mazatlan
#3 On the Beach Hotel in Mazatlan
#6 Romantic Hotel in Mazatlan
#6 Family Hotel in Mazatlan
#7 Best Value Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Playa Mazatlan staff and other travellers.
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Questions? Get answers from Hotel Playa Mazatlan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not book an ocean view room”
 of 5 bubbles jeang260643, 15 Feb 2017 | Read review
“Let them know your needs and hopes for a comfortable, fun stay, and the hotel reservationist will help you select the best room for you.”
 of 5 bubbles 2jlj, 11 Feb 2017 | Read review
“Not close to the Lobby Bar or swimming pool. Very noisy late at night.”
 of 5 bubbles wendywooey62, 7 Feb 2017 | Read review
“Ocean view in North tower are the best. Ocean view ground floor rooms of North tower has larger patio area.”
 of 5 bubbles WillyBNugget, 2 Feb 2017 | Read review
“Stay away from the ocean view if you can't handle loud music till wee hours”
 of 5 bubbles snowbirds2017, 30 Jan 2017 | Read review
5 of 5