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Pueblo Bonito Mazatlan

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1,382 Reviews from our TripAdvisor Community

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Showing 788: English reviews
Reviewed 3 days ago NEW

We just returned from a week at this Hotel, it has a beautiful view of the ocean and nice pools. The restaurant selection at the buffet in the morning could use a little more changes as it appeared to be the same food every day. The staff are the ones that make this hotel wonderful, Tania took great care of...

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1Thank Travillin
San Antonio, Texas
Reviewed 6 days ago NEWvia mobile

This is our second trip to this delightful well tended resort beachside playground! Best features?!! Cooling breezes off the shore into the shaded poolside patios and terraced cabaña covered shore side Private dining club is exhibits epicurean excellence and if you might need a different larger scale ambiance there is a sister resort at Emerald Bay with comparable pools and...

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Helpful?
Thank YolieBA
GM_PBonito, Gerente at Pueblo Bonito Mazatlan, responded to this review

Dear Yolie. Thank you very much for your friendly review and preference to Pueblo Bonito Resort. It’s our pleasure to read that you were pleased with our facilities and services. Iam elated to know that you receive the attention you deserve. We appreciate the opportunity and to be part of your vacation and hope to welcome you in a near...

Sacramento, California, United States
Reviewed 1 week ago via mobile

The staff at this hotel is great. Always friendly and helpful. Luis Sanchez is always friendly and amazing service! He goes above and beyond to make sure everything is perfect. Highly recommend this hotel!

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2Thank Nic0le916
GM_PBonito, Gerente at Pueblo Bonito Mazatlan, responded to this review

Dear Nicole. Thank you very much for your wonderful review and staying with us at Pueblo Bonito Resort. It’s our pleasure to read that you were pleased with our facilities and services. Iam elated to know that you receive the attention you deserve. We appreciate the opportunity and to be part of your vacation and hope to welcome you in...

Santa Rosa, CA
Reviewed 1 week ago

Pueblo Bonito Mazatlan, once upon a time, was a premier property. It was sold as time shares, and over time those are being phased out so that it can become a hotel. The outside areas around the pool are being maintained nicely, but the apartments and suites have been allowed to fall into disrepair. Apparently once the time shares have...

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3Thank RealisticReporter
GM_PBonito, Gerente at Pueblo Bonito Mazatlan, responded to this review

Dear Valued Guest. Thank you very much for taking your valuable time to review Pueblo Bonito Resorts. Your comments not only does it offer a personal perspective to share with others but it also allows us an opportunity to take note of the details of where we are succeeding and what needs improvement. Unfortunately, the transportation to the airport it...

Playa del Carmen, Mexico
Reviewed 3 weeks ago

This property is located in the heart of the Golden Zone, it's location provides great restaurants, shopping and wonderful beach! Great massages, wonderful food, service is very good, you will not be disappointed!

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Helpful?
3Thank Holly B
GM_PBonito, Gerente at Pueblo Bonito Mazatlan, responded to this review

Dear Holly. Thank you very much for your friendly review and staying with us at Pueblo Bonito Resort. It’s our pleasure to read that you were pleased with our facilities and services. Iam elated to know that you receive the attention you deserve. We appreciate the opportunity and to be part of your vacation and hope to welcome you in...

Las Cruces, New Mexico
Reviewed 3 weeks ago via mobile

We stayed for two weeks, enjoying the pool and ocean. The outside is well manicured, pristine and lush with ponds and fountains. Our room was quiet, clean and comfortable. Maid service was wonderful. We also had good breakfast buffets which offered fabulous selections of fruits, pastries, cereals, yogurts and hot entrees. What sets Pueblo Bonito apart from other places I...

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1Thank Lynn B
GM_PBonito, Gerente at Pueblo Bonito Mazatlan, responded to this review

Dear Lynn. Thank you very much for your awesome review to Pueblo Bonito Resorts. We love it, when we receive reviews like yours! Not only does it offer a personal perspective to share with others but it also allows us an opportunity to take note of the details of where we are succeeding. We are happy because you enjoyed your...

Reviewed 3 weeks ago

Here's my suggestion: Don't go here unless you are over 70. The food is comparable to a Sizzler and the "buffet" is not a buffet. It's a salad bar. Except in the mornings, then it is. However, the food is obviously made for easy digestion. Bland and often times over-cooked. We only found two good places to eat. (1) The...

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2Thank Kelly C
GM_PBonito, Gerente at Pueblo Bonito Mazatlan, responded to this review

Dear Kelly. Thank you very much for taking the time to share your feedback with us. We are pleased to know you enjoyed our restaurants. We really appreciate your comments regarding issues what we needs improvement. On behalf of the staff and management we apologize for the inconvenience you went through during your visit to our property. and we certainly...

Wellington, Nevada
Reviewed 3 weeks ago

The resort is beautiful. All the staff go above and beyond to accommodate guests. You can swim in the ocean or relax in the pool. We aren't crazy about the food since they starting offering the all inclusive so we usually visit local eateries. There is lots of great dining within walking distance. We were a bit disappointed this last...

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1Thank Netti D
GM_PBonito, Gerente at Pueblo Bonito Mazatlan, responded to this review

Dear Netti. Thank you very much for your nice review to Pueblo Bonito Resorts. we are proud to know you found the resort beautiful and the staff went above and beyond to accommodate you and you enjoy swimming in the ocean and our relaxing pool. We appreciate you bringing your concern to our attention about the palapas on the beach...

Ocala, Florida
Reviewed 4 weeks ago

Cindy in Activities did a fantastic job. Patti at the front desk and Elizabeth in Reservations provided excellent service. Juan Manuel from the Cascade Bar is an excellent waiter. Manuel from the bell boys provides great service. My wife and I come for the excellent service we receive from the employees.

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1Thank jmdavis12016
GM_PBonito, Gerente at Pueblo Bonito Mazatlan, responded to this review

Dear valued guest. We are truly honored that you choose us for such a special and memorable vacation trip to Mazatlan. We all are thrilled to know that you had a wonderful experience and that you enjoyed your stay. Our team will be very proud with your feedback and we will continue improving every day and creating unforgettable experience for...

Culiacan, Mexico
Reviewed 4 weeks ago

PB is a Mexico resort at the beach. It offers all-suite lodging. Great ocean views. Suites have kitchenette too. If you want to marriage, they have wedding planning services. Restaurants are good, and food is so tasty!!!... Bars are the best and inexpensive, because this resort has the all included plan. A must, at Mazatlán.

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Thank Ernesto L
GM_PBonito, Gerente at Pueblo Bonito Mazatlan, responded to this review

Dear Ernesto. Thank you very much for sharing such a nice review of your stay. We are honored to have been your resort of choice during your visit to Pueblo Bonito Resort. Our team workers and management strives everyday to make your experience a pleasent one and we are glad to know our attention, our facilities and services exceeded your...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Airport Transportation
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Babysitting
Official Description (provided by the hotel)
Escape for an unforgettable getaway to Mazatlán's exciting Golden Zone, where new discoveries abound in this idyllic 400-year-old city. Authentic Mexican style unites with modern amenities at this Mazatlan resort. Each suite at the Pueblo Bonito Mazatlán comes with an ocean view and amenities to meet your every expectation. Availably activities include sport fishing, golf, tennis, or any number of nearby beach and water activities. ... more   less 

Additional Information about Pueblo Bonito Mazatlan

Address: Avenida Camaron Sabalo 2121 | Sinola, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $226 - $559 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pueblo Bonito Mazatlan 3.5*
Number of rooms: 247
Reservation Options:
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Also Known As:
Pueblo Bonito Mazatlan Hotel Mazatlan
Hotel Style:
#2 Family Hotel in Mazatlan
#4 Romantic Hotel in Mazatlan
#4 Business Hotel in Mazatlan
#7 On the Beach Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Pueblo Bonito Mazatlan staff and other travellers.
66 questions
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Questions? Get answers from Pueblo Bonito Mazatlan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get one with a patio facing large pool”
 of 5 bubbles RealisticReporter, 25 Nov 2016 | Read review
“Only accept a room on the third floor or higher, all other rooms have no view due to landscaping.”
 of 5 bubbles kellycK905DC, 14 Nov 2016 | Read review
“All romos have a great view of the Beach and Pool area”
 of 5 bubbles jmdavis12016, 9 Nov 2016 | Read review
“We recommend the higher floors in the Pueblito section of the resort for a great view of the beach and ocean.”
 of 5 bubbles AshlandTraveler, 28 Oct 2016 | Read review
“Ocean front rooms are amazing!”
 of 5 bubbles zpamelas, 27 Oct 2016 | Read review
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