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Oceano Palace

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837 Reviews from our TripAdvisor Community

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Showing 347: English reviews
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago via mobile

If you want peace n quiet this is not the resort for you. Between the DJ pool loud music, deigos club next door and the mariachi band that shows up 5 times a day I'm about to shoot myself. At times all 3 noise factors are going on at once. This is a Mexican resort. Very few other nationalities here.... More 

Helpful?
Thank ciba n
Houston, Texas
Level Contributor
8 reviews
Reviewed 2 weeks ago

How are you going to place 5 adults in 1 room with 2 single beds and say they booked our other room by mistake, then was told most likely they would have a room the next day and for now offer a roll out bed and never bring it to the room , we called several times and even went... More 

Helpful?
Thank Veronika D
Calgary, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago

Great views, nice rooms, very average food. This is a budget Mexican hotel. Only the waiters speak passable English. Their service was excellent!! Pizza, steak, and any premium liquor (smirnoff?) is extra charge. You should eat most of your dinners out at the many great restaurants in Mazatlan. Had a very noisy room as the lock off doors between suites... More 

Helpful?
1 Thank bling2016
Calgary, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 October 2016

From the front end check-in to the friendly service in restaurants, bars and poolside service; I found everyone to be so kind and accommodating! Rooms were cleaned every day and if required, linens changed on the beds.

Helpful?
1 Thank Ddnph2
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 October 2016

We spent one week from Qct. 01 - 08 2016 in this hotel in room 712. Rooms on the 7th floor were nice,clean and a good ocean view. The staff were very friendly. The room was clean. We loved it, we would go again!

Helpful?
1 Thank jiangnan2016
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 August 2016 via mobile

Horrible view. Was on our 1st anniversary and they couldn't give us a king or queen size bed. Even though that's what I booked. Very packed, dirty, smelly, front desk rude, no hand towels, remote did not work. Cockaroaches eveywhere.

Helpful?
2 Thank Cesar B
Level Contributor
51 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 11 June 2016 via mobile

We booked a week all inclusive at the Oceano Palace and our transportation was included. The drive from the airport was around 25 minutes. Checkin was quick, they provided us with a code for free internet, a towel card, room keys and a tv remote. The provided information about the hotel and activities but they were in Spanish. I asked... More 

Helpful?
1 Thank MacapaAB
London, United Kingdom
Level Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 28 May 2016

I spent 2 nights/3 days here in May. the staff are great, the food was good and the service was excellent. it is situated right on the beach and has a great pool - kids and adults. The buffett breakfast is very good and allows you to sit outside, next to the beach and take in the views which are... More 

Helpful?
1 Thank Nic I
Edmonton, Canada
Level Contributor
68 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 May 2016

This hotel is located right on the ocean in the golden zone! Walking distance to restaurants, shopping and many other hotels. Very reasonably priced, clean rooms. Recently remodled. We loved this hotel with a pool, outdoor eating bar and steps away from the beautiful Pacific Ocean!

Helpful?
Thank Jeannine D
Vancouver, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 May 2016

Booked one week at this hotel all inclusive, arrive, inclusive does not include Ala Carte Restaurant or Premium Liquor, hotel caters to Mexican's, not foreign, hotel staff barely spoke English, changed rooms after one night due to No Hot Water, phone didn't work in room, no running watering for bathroom sink. When we checked in, was not advised of what... More 

Helpful?
3 Thank LindaJ369369

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
More than 260 recently renovated rooms, studios and suites, most with spectacular views of the Pacific Ocean and the Mazatlan Islands Nature Reserve, Isla de Pajaros, Isla de Venados, Isla de Chivos. The rooms with street view, overlook Camaron Sabalo Avenue. All Inclusive and European Plans available. Location: Golden Zone 30 minutes away from airport, 15 minutes from downtown, 10 minutes from aquarium, and 10 minutes from golf courses. ... more   less 

Additional Information about Oceano Palace

Address: Avenida Camaron Sabalo S/n | No. 2601, Mazatlan 82103, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $70 - $385 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Oceano Palace 3.5*
Number of rooms: 260
Reservation Options:
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Also Known As:
Oceano Palace Hotel Mazatlan
Oceano Palace Mazatlan
Hotel Style:
#28 On the Beach Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Oceano Palace staff and other travellers.
26 questions
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Questions? Get answers from Oceano Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Tower rooms are newer, but I was told older rooms have been renovated.”
 of 5 bubbles bling2016, 10 Nov 2016 | Read review
“Ocean view if possible....hotel was quiet”
 of 5 bubbles Ddnph2, 18 Oct 2016 | Read review
“Ocean view, top floors are .”
 of 5 bubbles jiangnan2016, 15 Oct 2016 | Read review
“Ask for an ocean view room! With a small tip left each day you will have remarkable service!”
 of 5 bubbles 378jeannined, 17 May 2016 | Read review
“Foreigners not welcome, only Mexicans!”
 of 5 bubbles LindaJ369369, 2 May 2016 | Read review
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