Horrible view. Was on our 1st anniversary and they couldn't give us a king or queen size bed. Even though that's what I booked. Very packed, dirty, smelly, front desk rude, no hand towels, remote did not work. Cockaroaches eveywhere.
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We booked a week all inclusive at the Oceano Palace and our transportation was included. The drive from the airport was around 25 minutes. Checkin was quick, they provided us with a code for free internet, a towel card, room keys and a tv remote....More
Thank you for taking the time to share in such a detail your recent experience at Oceano Palace. We are very pleased to hear that check in was quick and that they were able to provide information about the activates in English. Our rooms were...More
I spent 2 nights/3 days here in May. the staff are great, the food was good and the service was excellent. it is situated right on the beach and has a great pool - kids and adults. The buffett breakfast is very good and allows...More
Thank you for taking the time to share you experience at Oceano Palace. We will be sharing your comments with our staff. You are right about the perks of our location. We are located in the Golden Zone of Mazatlan, at Seagulls beach overlooking Birds...More
This hotel is located right on the ocean in the golden zone! Walking distance to restaurants, shopping and many other hotels. Very reasonably priced, clean rooms. Recently remodled. We loved this hotel with a pool, outdoor eating bar and steps away from the beautiful Pacific...More
Thank you for your review. We will certainly share your comments with our staff. They are very proud of their work. We are lucky to have such a wonderful location in the Golden Zone. Our beach is called Seagulls beach and we have stunning views...More
Booked one week at this hotel all inclusive, arrive, inclusive does not include Ala Carte Restaurant or Premium Liquor, hotel caters to Mexican's, not foreign, hotel staff barely spoke English, changed rooms after one night due to No Hot Water, phone didn't work in room,...More
Thank you for taking the time to leave your comments about your recent stay. We read each one of the comments guests share and we follow up on any issues shared with us. We are sorry to hear the facilities and service you received were...More
"Room 408 was right off the elevator. The "ding" from the elevator gets a little noisy late at..."