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I booked this hotel believing the hotel quality would match the published pictures. I am very disappointed. The staff was friendly but the rooms were in no condition to sleep in. The bathrooms had no ventilation and broken towel racks. The shower ceiling was very...More
Response from Salvador G, Director General at Emporio MazatlanResponded 3 days ago
Thank you for your valuable comments and for helping us on improving the quality of service that you deserve when coming to Emporio Mazatlan.
As you could have seen, we are working on some maintenence activities for your comfort. We really hope to...More
While we’ve stayed in Mazatlán a number of times in the past, this time we needed to be closer to the original Malecón. For that reason, we gambled with staying at the Emporio. It turned out not to have been a gamble.
The hotel has...More
Thank jen k
Response from Salvador G, Director General at Emporio MazatlanResponded 1 week ago
Hi jen k
We appreciate your valuables comments about your recent stay, it is a pleasure and an important incentive for every one as part of this great team.
Our main commitment is improving on opportunities by hearing from our guests and our associates, we...More
We stay at the Emporio every year and this year the hotel itself is in rough shape. The staff is quite helpful but can only do so much. The pool was freezing cold and on multiple requests to turn the heat on after a week...More
Thank Jackie P
Response from Salvador G, Director General at Emporio MazatlanResponded 2 weeks ago
Hi Jackie P
We appreciate your valuable comments about your recent stay, it is how we can improve our skills, adding value on the service for all our guests by training on how to handle guest needs in a proper maner.
We had been running...More
Great people at this location. They always try to anticipate your needs and are right there if you need something. The room are clean and comfortable. Bathroom a little small and need better lighting. Towel are plentiful and new for the bathroom, but the pool...More
Thank Susan P
Response from Salvador G, Director General at Emporio MazatlanResponded 16 November 2017
Hi Susan P
Thank you very much for your valuables comments about your recent stay, are an important incentive for all associates at Emporio Mazatlan. We just have made some investments for your convinience, I´ll have our pool towels been changed, as well as lamps...More
Clean room, attentive service. Very small bathroom, hot water is rather hit and miss as well and really hard towels, don't know what happened there. The restaurant is probably worth avoiding. I had a salad and thought the honey-mustard dressing sounded quite interesting. Unfortunately the...More
Response from Salvador G, Director General at Emporio MazatlanResponded 15 October 2017
I appreciate your valuable comments about your recient stay, is a hughe opportunity to improve on the quality of service that you deserve when coming to Emporio Mazatlan.
Food and Beverages and Housekeeping staff involve are aware and they have taken proper steps...More