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Emporio Mazatlan

811 reviews
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Traveller (220)
Room & Suite (192)
Pool & Beach (83)
Overview
  • Excellent30%
  • Very good34%
  • Average18%
  • Poor10%
  • Terrible8%
Travellers talk about
“golden zone”(9 reviews)
“every morning”(4 reviews)
“ocean”(10 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
3.0 Star Hotel
All hotel details
Offers from Emporio Mazatlan
Special Offer: Package Deal
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (811)Write a Review
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1 - 5 of 109 reviews
Reviewed 1 week ago via mobile

I booked this hotel believing the hotel quality would match the published pictures. I am very disappointed. The staff was friendly but the rooms were in no condition to sleep in. The bathrooms had no ventilation and broken towel racks. The shower ceiling was very...More

Thank Dlaguna5
Response from Salvador G, Director General at Emporio MazatlanResponded 3 days ago

Hi Dlaguna5 Thank you for your valuable comments and for helping us on improving the quality of service that you deserve when coming to Emporio Mazatlan. As you could have seen, we are working on some maintenence activities for your comfort. We really hope to...More

Reviewed 2 weeks ago via mobile

While we’ve stayed in Mazatlán a number of times in the past, this time we needed to be closer to the original Malecón. For that reason, we gambled with staying at the Emporio. It turned out not to have been a gamble. The hotel has...More

Thank jen k
Response from Salvador G, Director General at Emporio MazatlanResponded 1 week ago

Hi jen k We appreciate your valuables comments about your recent stay, it is a pleasure and an important incentive for every one as part of this great team. Our main commitment is improving on opportunities by hearing from our guests and our associates, we...More

Reviewed 3 weeks ago via mobile

We stay at the Emporio every year and this year the hotel itself is in rough shape. The staff is quite helpful but can only do so much. The pool was freezing cold and on multiple requests to turn the heat on after a week...More

Thank Jackie P
Response from Salvador G, Director General at Emporio MazatlanResponded 2 weeks ago

Hi Jackie P We appreciate your valuable comments about your recent stay, it is how we can improve our skills, adding value on the service for all our guests by training on how to handle guest needs in a proper maner. We had been running...More

Reviewed 14 November 2017

Great people at this location. They always try to anticipate your needs and are right there if you need something. The room are clean and comfortable. Bathroom a little small and need better lighting. Towel are plentiful and new for the bathroom, but the pool...More

Thank Susan P
Response from Salvador G, Director General at Emporio MazatlanResponded 16 November 2017

Hi Susan P Thank you very much for your valuables comments about your recent stay, are an important incentive for all associates at Emporio Mazatlan. We just have made some investments for your convinience, I´ll have our pool towels been changed, as well as lamps...More

Reviewed 9 October 2017

Clean room, attentive service. Very small bathroom, hot water is rather hit and miss as well and really hard towels, don't know what happened there. The restaurant is probably worth avoiding. I had a salad and thought the honey-mustard dressing sounded quite interesting. Unfortunately the...More

Thank Tzinti
Response from Salvador G, Director General at Emporio MazatlanResponded 15 October 2017

Hi Tzinti I appreciate your valuable comments about your recient stay, is a hughe opportunity to improve on the quality of service that you deserve when coming to Emporio Mazatlan. Food and Beverages and Housekeeping staff involve are aware and they have taken proper steps...More

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About
Awards & Recognition
GreenLeaders Platinum level
Amenities
Top amenities
Pool
Restaurant
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Beachfront
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Business Centre with Internet Access
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$86 - US$236 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Top resorts Hotel in Mazatlan
#10 On the Beach Hotel in Mazatlan
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$86 - US$236 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Top resorts Hotel in Mazatlan
#10 On the Beach Hotel in Mazatlan
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (220)
Room & Suite (192)
Pool & Beach (83)
Dining (52)
Amenities (42)
Business Centre & Event Rooms (5)
Family and Play Areas (3)
Questions & Answers
Ask a question
alberto_jr29
20 June 2017|
AnswerShow all 2 answers
Response from Lakeside31 | Reviewed this property |
No. But there is a private sandy area on the hotel property with umbrellas, showers and bar service. The area is small and sits higher than the actual beach. There's a walkway down to the beach below.
0
Votes
jdvnurse
23 February 2015|
AnswerShow all 3 answers
Response from Emporio M | Property representative |
we have only European plan, we don't have all inclusive rates, regards,
0
Votes
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123
Room Tips
"Get a room that overlooks the quad. You get a view of the sea and the pool."
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"Room was on main street at front, but minimal noise. Function room entirely enclosed & minimal..."
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"refurbish the entire hotel and retrain all staff"
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"3rd floor -Ocean View Suite, great view and very spacious"
Read review
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