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Luna Palace Hotel & Suites

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Traveller (207)
Pool & Beach (113)
Room & Suite (112)
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Overview
  • Excellent52%
  • Very good24%
  • Average11%
  • Poor4%
  • Terrible9%
Travellers talk about
“pool area”(19 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3 Star Hotel
All hotel details
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Reviews (546)
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LanguageEnglish
87
85
39
20
37
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1 - 5 of 268 reviews
Reviewed 10 March 2018

We stayed here at Luna Palace for a week before trying out 2 more expensive hotels. One real nice thing about Luna, was the kitchen was fully stocked, which was what we needed as this time we did not go to an all inclusive hotel....More

Thank Daryl A
Reviewed 19 February 2018

This was our first trip to Mazatlan and I don't think it will be the last. Our room was in a corner stack and so a little pie shaped. It seemed very big to me. It had two double beds, a table and chairs, a...More

1  Thank chrisKelowna_BC
Response from Ana Maria V, concierge at Luna Palace Hotel & SuitesResponded 28 March 2018

Dear chrisKelowna_BC : Thank you for choosing Luna Palace Hotel as your resting place. We are pleased to know that our team contributed to make your stay memorable. Your comments are important to us because thanks to them we identify areas of opportunities. We hope...More

Reviewed 14 February 2018

After travelling for the better part of a day, the check-in experience was indifferent and unwelcoming. The first thing we were told was we needed to provide proof of our booking. I asked whether there was a problem with the reservation? Didn’t he have it...More

Thank crunchcom
Response from conciergeAna, CONCIERGE at Luna Palace Hotel & SuitesResponded 16 February 2018

Dear Crunchcom : We appreciate that you have chosen Luna Palace Hotels as your resting place. We deeply regret the inconveniences that you had upon your arrival. We have politas in the company and our team is in charge of taking them to the letter,...More

Reviewed 6 February 2018

The resort is on the ocean with all rooms having an ocean view. Beds were comfortable, showers had hot water. We were provided a basket of fruit upon registering. The employees are friendly and willing to solve any issue promptly. Only negative, the kitchen cabinets...More

Thank jlroneil12
Response from conciergeAna, Concierge at Luna Palace Hotel & SuitesResponded 7 February 2018

Dear jlroneil12: We appreciate that you have chosen Luna Palace Hotel as your resting place. We are pleased to know that our team contributed to make your stay memorable. effectively to use the kitchens of our rooms when opening the cabinets a small inventory is...More

Reviewed 3 February 2018

Stayed the last two weeks of January in Room 5007. The hotel is a little older but our room was very clean and well equipped. It was nice to have a kitchen area to make our own breakfasts and the occasional lunch, and the view...More

Thank spikem
Response from conciergeAna, concierge at Luna Palace Hotel & SuitesResponded 6 February 2018

Dear Spikem: Thank you for choosing Luna Palace Hotel as your resting place. We are pleased to know that you had a pleasant stay, Your comments are important to us because thanks to them we identify areas of opportunities. We hope they give us the...More

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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Beachfront
Bar/Lounge
Room Service
Hotel Amenities
Free Parking
Meeting Rooms
Concierge
Multilingual Staff
Laundry Service
Children Activities (Kid / Family Friendly)
Room Service
Business Centre with Internet Access
Banquet Room
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Heated pool
Outdoor pool
Details
Price range
US$68 - US$229 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Top resorts Hotel in Mazatlan
#3 Business Hotel in Mazatlan
#8 Romantic Hotel in Mazatlan
#9 On the Beach Hotel in Mazatlan
#10 Family Hotel in Mazatlan
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$68 - US$229 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Top resorts Hotel in Mazatlan
#3 Business Hotel in Mazatlan
#8 Romantic Hotel in Mazatlan
#9 On the Beach Hotel in Mazatlan
#10 Family Hotel in Mazatlan
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (207)
Pool & Beach (113)
Room & Suite (112)
Dining (31)
Family and Play Areas (1)
Business Centre & Event Rooms (1)
Questions & Answers
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Lynda Y
14 May 2018|
Answer
Response from Sandra R |
Are you pet friendly?
0
Votes
Lynda Y
14 May 2018|
AnswerShow all 2 answers
Response from SunnyBeaches_09 | Reviewed this property |
This hotel is right on the beach. It has a nice pool area too that isn't too crowded, depending on the time of year you travel. Weekends are usually busier than weekdays. When we go, we usually go for 4 to 6 weeks. We... More
0
Votes
Mhaunhood
19 March 2018|
AnswerShow all 4 answers
Response from chrisKelowna_BC | Reviewed this property |
I don't know if they have an all inclusive. we did have the breakfast buffet one morning. it was lovely with made to order omelets and lots of Mexican breakfast type foods. it was good. as others have mentioned, there are... More
0
Votes
Room Tips
"I would not recommed this hotel to anyone."
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"All rooms are ocean view...just don't go there on weekends or ask whether private parties are planned..."
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"We had a one bedroom facing the ocean, Room 7001 and then a junior suite also facing the ocean 7007. Would..."
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"All rooms have ocean views. I think there are eight floors. I was on the seventh, and the views were nice."
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