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    Luna Palace Hotel / Suites

    Av. Camaron Sabalo s/n, Mazatlan 82100, Mexico
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    24/12/2017 25/12/2017
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    US$356
    US$179
    SAVE US$177
    US$356
    US$179
    Traveller (194)
    Room & Suite (96)
    Pool & Beach (87)
    Overview
    • Excellent52%
    • Very good24%
    • Average11%
    • Poor4%
    • Terrible9%
    Travellers talk about
    “pool area” (18 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Kitchenette
    Concierge
    Wheelchair Access
    Business Centre
    Laundry Service
    Self-Serve Laundry
    Babysitting
    Private Balcony
    3.0 Star Hotel
    All hotel details
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    Rooms
    24 Dec25 Dec
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (517)
    There are newer reviews for Luna Palace Hotel / Suites
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    11 - 15 of 255 reviews

    Reviewed 9 April 2017

    Again, we have been welcomed by staff with a "welcome home". We have been to Mazatlan many times in the past 30 years and after finding the Luna Palace nine years ago, this is our home away from home. We book a one bedroom suite...More

    2  Thank sylc_24
    Response from conciergeAna, concierge at Luna Palace Hotel / SuitesResponded 8 May 2017

    Appreciable sylc_24 Thank you very much for giving us the opportunity to share your experiences in our Palace Hotels. We are happy to know that you had an extraordinary and relaxing stay. We hope to see you soon, because your home will be a pleasure...More

    Reviewed 31 March 2017

    Luna Palace is located away from the more fast paced areas of Mazatlan and yet is close to many restaurants. You can grab a pulmonia, taxi or city bus right in front of the resort so going anywhere is very easy. The resort is clean...More

    Thank WIgirlMishicotWI
    Response from conciergeAna, concierge at Luna Palace Hotel / SuitesResponded 3 April 2017

    Appreciable Guest WIgirlMishcoTWI : Thank you very much for taking your time and sharing your comments about your visit to our Hotel. For us it is very important your contribution to work in our areas of opportunity and weaknesses. Committing ourselves to work day by...More

    Reviewed 30 March 2017

    The Hotel is really average - 3 stars, but I rated the overall property as 4 stars because of the location. The location couldn't be more beautiful! It is situated right on the beach. Our particular room had a balcony that overlooked their beautiful, clean,...More

    Thank Brenda N
    Response from conciergeAna, Concierge at Luna Palace Hotel / SuitesResponded 3 April 2017

    Appreciable Guest Brenda N: Thank you very much for taking your time and sharing your comments about your visit to our Hotel. For us it is very important your contribution to work in our areas of opportunity and weaknesses. Committing ourselves to work day by...More

    Reviewed 20 March 2017

    I would like to praise the whole staff at Luna Palace. So welcoming and helpful! Beautiful view of the beach and ocean from my veranda! Very clean and cozy room. Could'very stayed much longer if possible. I highly recommend Luna Palace! Sincerely Stephanie DayMore

    1  Thank lilaclane2
    Response from conciergeAna, concierge at Luna Palace Hotel / SuitesResponded 26 March 2017

    Dear lilaclane2 : Thank you very much for your excellent comment, for Hotels Palace it is an honor that we have been given the opportunity to attend them in these your vacations. And know that we fill all your expectations. On behalf of the staff...More

    Reviewed 15 March 2017 via mobile

    Slow checking in. Found room to be very outdated. Great location on the beach. Had to call at midnight for smoke alarm was going off. They removed the batteries. We Woke up to many bugs in both bathrooms. Complained to hotel front desk and asked...More

    1  Thank Dena D
    Response from conciergeAna, concierge at Luna Palace Hotel / SuitesResponded 17 March 2017

    Dear Guest Dena D: Thank you very much for sharing your experiences at Hoteles Palace. We deeply regret that we have not complied with your service expectations. On behalf of the staff and management of the Palace Hotels, we ask for an apology. Kind RegardsAna...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Restaurant
    • Beachfront
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Room Service
    • Hotel Amenities
    • Free Parking
    • Concierge
    • Multilingual Staff
    • Laundry Service
    • Children Activities (Kid / Family Friendly)
    • Room Service
    • Meeting Rooms
    • Business Centre with Internet Access
    • Banquet Room
    • Self-Serve Laundry
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Heated pool
    • Outdoor pool
    Details
    • Price range
    • US$72 - US$284 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Business Hotel in Mazatlan
    • #5 Top resorts Hotel in Mazatlan
    • #8 Romantic Hotel in Mazatlan
    • #12 On the Beach Hotel in Mazatlan
    • #12 Family Hotel in Mazatlan
    • Room types
    • Kitchenette ,
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 71
    • Reservation Options
    • TripAdvisor is proud to partner with Orbitz, BookIt.com, Expedia, Booking.com, Hotels.com, Hotwire, Travelocity, getaroom.com, Cancelon, Evoline ltd, TripOnline SA and HotelQuickly so you can book your Luna Palace Hotel / Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Pacific Coast >
    • Sinaloa >
    • Mazatlan
    • Also Known As
    • Luna Palace Resort All Inclusive ,
    • Luna Palace Mazatlan
    Add Photo Photos
    Traveller (194)
    Room & Suite (96)
    Pool & Beach (87)
    Dining (31)
    Hotel & Grounds (131)
    Bathroom (2)
    Business Centre & Event Rooms (2)
    Family and Play Areas (1)
    Nearby
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    Ask a question
    Questions & Answers
    Eileen G
    11 October 2017|
    AnswerShow all 3 answers
    Response from Alex B | Reviewed this property |
    Yes you can walk along the beach in front of the hotel. The hotel also provides chairs. At the time we were there which was in The summmer yes you could swim in the water
    0
    Votes
    classic_creators
    22 July 2017|
    AnswerShow all 2 answers
    Response from MazfanPuyallup | Reviewed this property |
    I know this is far after you asked but we stay for a month every year and have had NO success in getting a quote from the hotel directly. When you call, never anyone that speaks English, sent numerous emails and they never... More
    1
    Vote
    Room Tips
    "All rooms are ocean view...just don't go there on weekends or ask whether private parties are planned..."
    Read review
    "We had a one bedroom facing the ocean, Room 7001 and then a junior suite also facing the ocean 7007. Would..."
    Read review
    "All rooms have ocean views. I think there are eight floors. I was on the seventh, and the views were nice."
    Read review
    "Every room has a view."
    Read review
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