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El Cid Castilla Beach Hotel

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Traveller (1648)
Room & Suite (531)
Pool & Beach (444)
Overview
  • Excellent47%
  • Very good29%
  • Average16%
  • Poor5%
  • Terrible3%
Travellers talk about
“lobby bar”(170 reviews)
“time share”(169 reviews)
“la pergola”(73 reviews)
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Beachfront
Pool
Non-Smoking Rooms
Restaurant
3 Star accommodation
All hotel details
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Rooms
3 Sep4 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,463)
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2,174 results
Traveller rating
819
735
378
147
95
Traveller type
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LanguageEnglish
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819
735
378
147
95
Show reviews that mention
All reviewslobby bartime sharela pergolala alhambraitalian restaurantcastilla beachpool viewall inclusive packageinformation deska la carte restaurantssushi barkids clubbeach vendorseuropean plandinner reservationslunch buffetall inclusive plan
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1 - 5 of 2,174 reviews
Reviewed 3 weeks ago

Overall this hotel is nice. The pools were awesome, loved the waterfalls. Service was great around the pool, the All Inclusive price is reasonable at $240 US Dollars per night, the food is ok, but not great. AC in the room worked ok, but not...More

Review collected in partnership with this hotel
1  Thank seanperry2016
Reviewed 12 July 2018

This was my return to Mazatlan after 22 years or more to the same hotel that I stayed long time ago. It was like the time freeze, the same quality and the service. This was the first trip for my kids to the beach and...More

Review collected in partnership with this hotel
1  Thank ziggy0609
Response from GMELCIDRESORTS, Director General at El Cid Castilla Beach HotelResponded 13 July 2018

Dear guest, We are very happy to hear that after a long time there was an opportunity to visit us again at El Cid Castilla. We are pleased to hear that you came together with your children this time and that they greatly enjoyed the...More

Reviewed 9 July 2018

The staff is excellent. The hotel needs some updates. The food is expensive. The pool was a little dirty but that may be because they were overbooked. They need to work on their logistics during check in and check out times because they had hundreds...More

Review collected in partnership with this hotel
Thank gwenhdz
Reviewed 27 June 2018

Our room was an upgrade from the original reservation at no charge. Room was spacious with king bed and a balcony that overlooked the Pacific Ocean. House keeping was somewhat of a disaster. We were frequently shorted towels, bath mats, wash clothes,shampoo, conditioner and lotion....More

Review collected in partnership with this hotel
Thank Herbert N
Reviewed 26 June 2018

Amazing hospitality, beautiful views , the hotel was clean and staff was very friendly . We paid all inclusive & the food was delicious they also have alcoholic beverages included which was amazing . The rooms were spacious and the views from the rooms were...More

Review collected in partnership with this hotel
Thank nlopez835
Response from GMELCIDRESORTS, Director General at El Cid Castilla Beach HotelResponded 27 June 2018

Dear Mr. Lopez, We are very grateful to you for taking the time to share your feedback on your recent stay at El Cid Castilla. We are pleased to hear that the staff was friendly and helpful during your visit and that you were able...More

View more reviews
About
Awards & Recognition
GreenLeaders Platinum level
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Beachfront
Bar/Lounge
Spa
Free Parking
Hotel Amenities
Business Centre with Internet Access
Room Service
Wheelchair Access
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Babysitting
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Free Parking
Laundry Service
Conference Facilities
Breakfast Available
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Tennis Court
Spa
Golf Course
Heated pool
Outdoor pool
Details
Price range
US$44 - US$361 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Top resorts Hotel in Mazatlan
#6 Business Hotel in Mazatlan
#7 Spa Hotel in Mazatlan
#7 Family Hotel in Mazatlan
#11 On the Beach Hotel in Mazatlan
#12 Romantic Hotel in Mazatlan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$44 - US$361 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Top resorts Hotel in Mazatlan
#6 Business Hotel in Mazatlan
#7 Spa Hotel in Mazatlan
#7 Family Hotel in Mazatlan
#11 On the Beach Hotel in Mazatlan
#12 Romantic Hotel in Mazatlan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Photos
Traveller (1,648)
Room & Suite (531)
Pool & Beach (444)
Dining (193)
Family and Play Areas (20)
Amenities (11)
Business Centre & Event Rooms (10)
Questions & Answers
Ask a question
lin7604
21 August 2018|
AnswerShow all 4 answers
Response from Leslie L | Reviewed this property |
I haven’t been there at Christmas but most of the resorts go all out at Christmas. The restaurants had gluten free, I would be too nervous about cross contamination at the buffet.
0
Votes
cowtownalison
9 August 2018|
AnswerShow all 2 answers
Response from GMELCIDRESORTS | Property representative |
Dear guest, Thank you very much for contacting us through this means. Effectively we just do the remodeling in our lobby bar and restaurants. We are sure that you will love it and enjoy your stay. Best regards,
0
Votes
Google Translation
Celina T
26 June 2018|
AnswerShow all 3 answers
Response from GMELCIDRESORTS | Property representative |
Dear Mrs. Celina, Thank you very much for contacting us thorugh the Trip Advisor questions forum. We do offer day passes and the price is 60 us dollars per person per day. We are pretty sure you will love your time in our... More
0
Votes
Google Translation
Room Tips
"Bring your own pillow!!!"
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"Need to upgrade rooms!"
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"I wish they did not charge for in room coffee."
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"Great place to stay!"
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