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El Cid Castilla Beach Hotel

Travellers' Choice award winner
GreenLeadersPlatinum level
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$197*
US$106*
US$197*
US$197*
US$106*
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El Cid Castilla Beach Hotel
El Cid Castilla Beach Hotel
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3,248 Reviews from our TripAdvisor Community

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Showing 1,875: English reviews
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Kamloops, Canada
Reviewed 1 week ago

This was my first time in Mexico. I went with my girlfriend and her parents. They had spent time in Mexico before, but it was their first time in Mazatlan. We were hoping for a more relaxed vacation. We did not know that El Cid Castilla was a very family friendly resort. It was hard to get much relaxing time....

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Helpful?
Thank dstultz1983
HOTEL’S FAVOURITE REVIEW
Reviewed 11 April 2017

Great place to stay at, clean and nicely furnished. Staff are excellent and go out of their way to make your stay great. Lots to do and great pools. A little on pricy side but it is close to everything in Golden Zone.

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Helpful?
Thank Cathydockx
About Hotel's Favourite Review
GMELCIDRESORTS, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Guest, Thank you very much for sharing your experiences with us through Trip Advisor. I am very happy to hear you had a great vacation with and excellent staff. We will be awaiting your return the next time you come back to Mazatlan. Kind Regards, German Fayad General Manager

North Platte, Nebraska
Reviewed 1 week ago

This review is a little late, but here it is! This was our 5th time at this resort and it was wonderful again! We stayed March 3-11, 2017. Travelled with my husband, two sons age 9 and 4; my parents; aunt and uncle; and two cousins and their significant others who are in their late 20's and early 30's. The...

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Helpful?
Thank Beachbum063
GMELCIDRESORTS, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Guest, We appreciate that you took the time to share your feedback with us about your recent family's vacation at El Cid Castilla. You can’t imagine how proud I felt when I read yours; thank you so much for your comments and for saying such nice things about our Resort. Our objective is to always provide the best service...

Saint Paul, Minnesota
Reviewed 1 week ago

I wish I could give this property a 3.5 stars. It is better than average but some downsides leave me unable to give it four or five stars. Rooms were good sized but disappointed by double beds instead of queen bed option so switched to a King and paid extra for a twin cot for child. We liked our oceanfront...

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Helpful?
Thank NicMic
Reviewed 2 weeks ago via mobile

This stay at El Cid was awesome from the moment we arrived to the moment we left. The rooms were nice and clean and the staff were friendly! Francisco was our server most of the time by the pool and man is he awesome:)

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Helpful?
Thank natashap2
GMELCIDRESORTS, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Guest, I am very pleased to hear that all our staff attended to all of your needs and in special Francisco who made of your vacation at El Cid Castilla something awesome. Be assured he will receive recognition for his good efforts. Thank you very much for the time you took sharing your review with us through Trip Advisor....

Reviewed 3 weeks ago

My friend and I stayed here for a week in April and had a wonderful time. The hotel was very busy and the weather was great. Lots of bustle everywhere with busy pools and beaches. We mainly stayed on the beach. Our server Thomas was amazing as was Ernesto, Martin and his son at the El Morro and everyone else....

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Helpful?
Thank TheCheshireCheeseInn
GMELCIDRESORTS, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Guest, I am very happy to hear your stay with us was everything you were hoping for a beach resort. Thank you for taking the time to share your feedback with us through Trip Advisor regarding the experiences with our staff, our service and our facilities. We will be awaiting your return the next time you visit Mazatlan and...

Reviewed 3 weeks ago

No hot water all week despite at least 4 complaints to front desk (assured it would be fixed quickly). Inconsistent housekeeping (no bottled water, no hand towels or face cloths). Buffet food was bland and temperature inappropriate. We absolutely loved the city of Mazatlan and the people we encountered, but we cannot recommend this hotel.

Review collected in partnership with this hotel
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Helpful?
Thank christinalX2008CD
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Guest, Thank you so much for your review, whilst we are disappointed that your stay wasn’t as enjoyable as we would have desired. We are thankful for your honesty. We are very concerned to learn you left Mazatlan with an unsatisfactory impression our property and to read of your experiences during your time here. We will look into hot...

Colorado Springs, Colorado
Reviewed 3 weeks ago

The area was nice and the majority of the staff was friendly. However the service at the pool and in the restraints was poor. Dont expect to get a drink without waiting at least an hour. The drinks did not have any alcohol in them and the food at the buffets was good but lacked variety. The dinners were very...

Review collected in partnership with this hotel
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1Thank M5229
Edmonton, Canada
Reviewed 4 weeks ago

While we complained several times we never had hot water in our room for the 7 days we were there. The water temperature varied from Ice cold showers to slightly above ice cold water. The food was poor other than at the Italian restaurant. It was very busy and noisy on the beach. I would not recommend this to anyone.

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Helpful?
Thank GordonLanger
GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review

Dear Mr. Langer, Thank you for taking the time to write your experience with us about the El Cid Castilla Beach Hotel. I must say I am shocked and very disappointed to hear that your stay was anything less than a 100% positive experience. Please be assured that what you encountered is atypical of the El Cid Resort´s. We pride...

Reviewed 4 weeks ago

Our All Inclusive package was Upgraded to Ocean Front king rm when ocean view king not available at check in. Our 3rd flr, very private balcony afforded an exceptional view of the beach and ocean. The room was spacious, clean, comfortable and quiet. We just had to step out on the balcony to be entertained by "Banda" and beach vendors,...

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Helpful?
Thank Spiky_56
GMELCIDRESORTS, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Guest, I appreciate that you took time to share your feedback about your stay at El Cid Castilla. Our objective is to always provide the best service to our guests, so reading this kind of comments makes us realize that all our efforts are working. We are very happy to hear you enjoyed your vacation and had a great...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Golf Course
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Nestled in the heart of Mazatlan's Golden Zone with splendid views of the ocean, refined comforts, and warm, friendly service, El Cid Castilla Beach offers a delightful combination of sun and fun for all ages. Relax on our beautiful sandy beach as the Pacific laps at your toes, sip a refreshing beverage at one of our two connecting pools or enjoy a gorgeous sunset from your balcony as it melts on the horizon. Serving as a tropical oasis for unforgettable getaways, Castilla's vibrant location makes it the perfect retreat for entertainment seekers as it is just a few sandy steps away from the energetic nightlife, enjoyable shopping, and restaurants including Senor Frogs restaurant and disco on site. • Ideal for Friends and Families • European, All Inclusive and Elite All Inclusive Plans • Three restaurants with international cuisine • Kids Club (From 10am -10pm) • Teens Club (From 11am-7pm) • Theme night dinner buffets with live entertainment • Two expansive, connecting free form pool with swim up bar • Beach front property with aquatic center • Pronatours Tours Desk • WIFI Internet Access • El Cid Golf & Country Club, offering golf, tennis, spa, and fitness center • Only 18 miles from Mazatlan Airport ... more   less 

Additional Information about El Cid Castilla Beach Hotel

Address: Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $79 - $681 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — El Cid Castilla Beach Hotel 3.5*
Number of rooms: 500
Reservation Options:
TripAdvisor is proud to partner with Expedia, Priceline, Hotels.com, Booking.com, BookIt.com, Hotwire, Orbitz, Cancelon, getaroom.com, TripOnline SA and HotelQuickly so you can book your El Cid Castilla Beach Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel El Cid Castilla Beach
El Cid Mazatlan
El Cid Castilla Mazatlan
Hotel Style:
#2 Top resorts Hotel in Mazatlan
#5 Spa Hotel in Mazatlan
#5 On the Beach Hotel in Mazatlan
#6 Business Hotel in Mazatlan
#8 Family Hotel in Mazatlan
#12 Romantic Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from El Cid Castilla Beach Hotel staff and other travellers.
161 questions
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Winnipeg, Canada

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Questions? Get answers from El Cid Castilla Beach Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The dinner show is actually at the El Moro hotel. It is best to eat at the El Cid Buffet before the dinner as it was packed after the show.”
dstultz1983, 21 May 2017 | Read review
“Pillows so bad we made up new ones out of bath towels. Very sour smell in the room when air conditioning was on.”
christinalX2008CD, 2 May 2017 | Read review
“Dont go too close to the beach if you value a good night sleep.”
GordonLanger, 1 May 2017 | Read review
“Ocean Front was 3101 but actually 3rd flr”
Spiky_56, 30 Apr 2017 | Read review
“The ocean view room is amazing! ”
craigdj2017, 10 Apr 2017 | Read review
5 of 5
Expedia.com
US$106* /night
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PricelineUS$197
Hotels.comUS$106
Bookit.comUS$119
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*Disclaimer
Prices are for 1 room, 2 adults
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