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El Cid Castilla Beach Hotel

4,087 reviews
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Traveller (1570)
Room & Suite (519)
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Overview
  • Excellent48%
  • Very good28%
  • Average16%
  • Poor5%
  • Terrible3%
Travellers talk about
“el cid”(669 reviews)
“lobby bar”(169 reviews)
“time share”(169 reviews)
Wifi
Free Parking
Breakfast Buffet
Beachfront
Pool
Non-Smoking Rooms
Restaurant
3.5 Star Hotel
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,087)Write a Review
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1,001 - 1,005 of 2,064 reviews
Reviewed 14 April 2014

My stay got off to a bad start after waiting in line for 45 minutes to check-in only to be told I had to check in somewhere else! The main front desk was understaffed but for some reason there were 3 guys standing around behind...More

2  Thank WilmaXX
Response from GMELCID, General Manager at El Cid Castilla Beach HotelResponded 20 April 2014

Dear, CalifWilm... Thank you for taking the time to express your sincere thoughts on your recent stay although it saddens me to hear your stay was not pleasant due to miss lead information I thank you for bringing this constructive criticism to my attention as...More

Reviewed 14 April 2014

we just got back from a large family trip to the el cid castilla resort. our group was about 90 strong and overall i feel this resort did a great job hosting us. the staff and service all over was awesome and the pools were...More

Thank Terry W
Response from GMELCID, Director General at El Cid Castilla Beach HotelResponded 19 April 2014

Dear, Terry W First & foremost, I want to thank you for taking the time to review our hotel. All of our guest observations and concerns are very important to us since it is the best source of information to improve our services and facilities....More

Reviewed 14 April 2014

We stayed at the El Cid Castilla in Mazatlan from April 5th to the 12th and have never been so disappointed with a vacation. We have travelled throughout Mexico in the past staying at 3, 4 and 5 star properties. We were led to believe...More

5  Thank MichelleC262345
Response from GMELCID, Director General at El Cid Castilla Beach HotelResponded 21 April 2014

Dear, MichelleC Thank you for taking the time to write such a detailed description of your recent stay with us. I am really sorry that your vacation was not what you expected it to be and that we did not come close to meeting your...More

Reviewed 13 April 2014

I spent a week at El Cid Castilla in March, and had the best time. The pools are so nice, and the location is perfect because it's right on the ocean! The food is great and there is lots of things to do! Special thanks...More

Thank Guest6868
Response from GMELCID, General Manager at El Cid Castilla Beach HotelResponded 15 April 2014

Dear, Guest6868 Many thanks for taking time and effort to share your wonderful experiences to the readers of the Trip Advisor. We are very glad to read about your kind review and charming words about the facilities, especially to know that you enjoyed the ocean,...More

Reviewed 11 April 2014

We had booked an ocean view room months ahead of time, we were put on the first floor with no ocean view whatsover, I complained and they put us on the ninth floor in this horrible room, so we went back to the first floor....More

Thank donavan04
Response from GMELCID, Director General at El Cid Castilla Beach HotelResponded 12 April 2014

Dear Donavan04, Thank you for taking the time to write this review and filling us in on your recent trip. I regret to hear you did not have the best of times upon your arrival by having problems with your room. I do wish you...More

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About
Awards & Recognition
GreenLeaders Platinum level
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Beachfront
Bar/Lounge
Spa
Free Parking
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Babysitting
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Free Parking
Laundry Service
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Tennis Court
Spa
Golf Course
Heated pool
Outdoor pool
Details
Price range
US$72 - US$343 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Top resorts Hotel in Mazatlan
#5 Spa Hotel in Mazatlan
#6 On the Beach Hotel in Mazatlan
#6 Business Hotel in Mazatlan
#7 Family Hotel in Mazatlan
#12 Romantic Hotel in Mazatlan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$72 - US$343 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Top resorts Hotel in Mazatlan
#5 Spa Hotel in Mazatlan
#6 On the Beach Hotel in Mazatlan
#6 Business Hotel in Mazatlan
#7 Family Hotel in Mazatlan
#12 Romantic Hotel in Mazatlan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (1570)
Room & Suite (519)
Pool & Beach (439)
Dining (193)
Family and Play Areas (19)
Amenities (11)
Business Centre & Event Rooms (9)
Questions & Answers
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Tracy B
17 February 2018|
Answer
Response from GMELCIDRESORTS | Property representative |
Dear Tracy, Thank you very much for contacting us through the Trip Advisor questions forum. We are very happy to hear that you will be visiting El Cid Castilla with our all-inclusive package. Regarding your question, with... More
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Lisa552014
14 February 2018|
AnswerShow all 4 answers
Response from GMELCIDRESORTS | Property representative |
Dear Lisa, Thank you very much for contacting us through the Trip Advisor questions forum. Regarding your doubts, you can swim in our beaches and walk in the golden zone. The cost of the up grade to all-inclusive regular... More
0
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Tracy B
8 February 2018|
Answer
Response from GMELCIDRESORTS | Property representative |
Dear Mrs. Tracy, Thank you very much for contacting us by the Trip Advisor forum. Regarding your question, the only shoes not allowed for women are flip flops. Regards,
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Room Tips
"We didn't have a remote for the TV ."
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"Ocean view upgrade is more then worth it!"
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"Maid was very accommodating but on several days forgot to leave us face cloths."
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"Buy yourself a small disposable cooler."
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