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El Cid El Moro Beach Hotel

2,004 reviews
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Traveller (710)
Room & Suite (263)
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Overview
  • Excellent51%
  • Very good30%
  • Average12%
  • Poor4%
  • Terrible3%
Travellers talk about
“el moro”(255 reviews)
“ramon morales”(18 reviews)
“time share”(89 reviews)
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3.0 Star Hotel
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,004)Write a Review
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381 - 385 of 1,486 reviews
Reviewed 19 March 2017 via mobile

Nice resort but also many flaws as well. If you are a member you have many privileges. If you buy an all inclusive package your choices for places to eat dinner are limited and always require 24 hour advance reservations. Sometimes difficult to make if...More

2  Thank Elizabeth H
Response from GMELCID, Director General at El Cid El Moro Beach HotelResponded 28 March 2017

Dear Liz H, Thank you for choosing El Cid Moro Beach Hotel and for sharing your feedback on Trip Advisor. An apologise for the inconvenience you faced with regards to the very limited options to book a la carte restaurant, also we take notes on...More

Reviewed 19 March 2017

Our first time at an El Cid resort. Property is clean but very dated. Staff is very good. We opted for the all inclusive once we got there so meals and drinks were included and also gave the option of sister properties dining. Breakfast buffet...More

Review collected in partnership with this hotel
1  Thank kevmcrae2011
Response from GMELCID, Director General at El Cid El Moro Beach HotelResponded 28 March 2017

Dear kevmcrae2011, First of all, I would like to thank you for staying with us during your recent visit to El Cid Moro Beach Hotel and for taking your time to share your comments regarding your stay. We welcome any feedback that will allow us...More

Reviewed 17 March 2017

My wife and I stayed here on our honeymoon and it was such a great time! We stayed on the 25th floor of the tower and the rooms were beautiful (I cant speak for any other rooms). I had hear to ask for the highest...More

Review collected in partnership with this hotel
1  Thank benjicooley
Response from kponzo, Director General at El Cid El Moro Beach HotelResponded 18 March 2017

Dear Guest, I am very happy to hear you stayed with us during your honeymoon and it was everything you were hoping for. I appreciate that you took time to share all of your comments through Trip Advisor. It is awesome to read such nice...More

Reviewed 15 March 2017 via mobile

We wish to commend Guillermo Garcia maitre D at La Concha restaurant for his professional personal and very effectively pleasant experiences.He never stops moving and solves problems as little as they may be to keep individuals happy and content.More

Thank Anya H
Response from kponzo, Director General at El Cid El Moro Beach HotelResponded 16 March 2017

Dear Ms. Anya, I am very pleased to hear that Guillermo attended to all of your needs very professional, friendly and helpful, making of your vacation at El Cid Moro something special. Be assured he will receive recognition for his good effort. We look forward...More

Reviewed 15 March 2017

Rooms have been updated, hot water can be an issue the higher you are up in the tower, the bars in the tower need to have later times, and offer entertainment for all guests. Even if you are upgraded from the other El Cid hotels,...More

Review collected in partnership with this hotel
Thank sherryhinchliffe
Response from GMELCID, Director General at El Cid El Moro Beach HotelResponded 24 March 2017

Dear Guest, Thank you for taking the time to write to us regarding your stay at Hotel El Cid Moro Beach Hotel. We are committed to the satisfaction of our guests and concerned that your arrival experience doesn’t reflect on the high level of service...More

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About
Awards & Recognition
GreenLeaders Platinum level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Beachfront
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Parking
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Golf Course
Tennis Court
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$105 - US$326 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Spa Hotel in Mazatlan
#5 Family Hotel in Mazatlan
#5 On the Beach Hotel in Mazatlan
#7 Romantic Hotel in Mazatlan
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$105 - US$326 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Spa Hotel in Mazatlan
#5 Family Hotel in Mazatlan
#5 On the Beach Hotel in Mazatlan
#7 Romantic Hotel in Mazatlan
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (710)
Room & Suite (263)
Pool & Beach (178)
Dining (98)
Family and Play Areas (14)
Amenities (5)
Questions & Answers
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Tim D
2 February 2018|
Answer
Response from GMELCIDRESORTS | Property representative |
Dear Tim, We appreciate that you have contacted us through the Trip Advisor questions forum. The taxi service costs around 300-400 pesos from the airport to the hotel. We are sure that you will enjoy your visit to this... More
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Lana D
28 January 2018|
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Response from GMELCIDRESORTS | Property representative |
Dear future guest, Thank you for contacting us through the Trip advisor questions forum. We are happy to hear that you are interested in knowing us. Please contact our reservations department directly so that they can... More
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Lana D
25 January 2018|
Answer
Response from GMELCIDRESORTS | Property representative |
Dear guest, Yes we exchange American and Canadian dollars at the hotel. Best regards,
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Room Tips
"If you leave a tip every day they are very great full. It dose not have to be much 20 paceos which comes to..."
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"I wonder about the value especially with an increase of the maintenance fee. This is our second time at El..."
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"Room wasn't cleaned very well, shower was hot and then cold then back to hot etc. bathroom outlet did..."
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"Ask for a room that looks directly onto the sea and beach--higher floors give better views."
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