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El Cid El Moro Beach Hotel

CancelonUS$90*
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GreenLeadersPlatinum level
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$149*
US$90*
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US$146*
US$146*
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El Cid El Moro Beach Hotel
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1,595 Reviews from our TripAdvisor Community

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There are newer reviews for El Cid El Moro Beach Hotel
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Showing 1,212: English reviews
Portland
Reviewed 28 April 2016

I usually stay at Pueblo Bonito Mazatlan which is first class all the way. El Cid's All Inclusive was pretty 2nd rate to PBM. You could not get a bucket of beer unless you paid separately for it nor could you even get a can of beer. When your drink was delivered it was in a very small plastic cup....

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Helpful?
Thank jacqueline C
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Jacqueline C, Thank you for taking the time to share your thoughts regarding your recent stay. It's never easy to read when a guest has had anything but a perfect stay. We will certainly take note of the points you made and we appreciate you taking the time to bring them to our attention. Our services is typically well...

Henderson, Nevada
Reviewed 27 April 2016 via mobile

Another fabulous vacation at El Cid El Moro, Mazatlan, is about to come to an end but we will return soon as we have for many years. To avoid failing to mention any special person by name we will simply say that all the staff in every department go out of their way to please us. They are well trained...

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Helpful?
Thank box60
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear box60, Many thanks for this magnificent review and for the time you have taken to post it. I am more than grateful for such detailed and emotional comment! It was an absolute pleasure to have you both to stay. I am grateful for your kind words, and without my team It could not be the success that we have....

Kelso, Washington
Reviewed 26 April 2016

The El Cid at El Moro La Concho Pool waiters and staff are absolutely the best!!!! Angel Oceguieda Martinez, Ignacio Garcia, Juan Ramon Figueroa guided by their Captain Rodolfo Osuna provide their customers with the absolute best service through their first point of contact to the last drink of the day.They always smile and are efficient.

Review collected in partnership with this hotel
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Helpful?
Thank Kelly and Jeff K
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Kelly and jeff k, We are always very pleased when we receive feedback such as yours, noting the hard work and dedication our staff provide to ensure the highest levels of guest satisfaction. There is nothing that makes us happier than hearing that our guests enjoy a comfortable and memorable stay. Thank you for making special mentions of Angel...

Gresham, Oregon
Reviewed 25 April 2016 via mobile

We had a great time! We hadn't been to Mazatlan for 7 years and were so pleased with our stay. The staff were all so friendly and eager to please. The weather was wonderful; sunny and warm. The food was great! We had the best filet ever! Get the lemon sorbet, you will get it every day! Our rooms were...

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Helpful?
Thank Kathy H
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear kathy H, Thank you very much for taking the time to review our hotel. I am so pleased to read that you felt as though our staff was a true asset to ensuring all areas of your trip went smooth. Nothing makes us happier than being able to be a positive force on our guests’ trips to Mazatlan. Additionally,...

Calgary, Canada
Reviewed 25 April 2016

We stayed in 6124 front and centre of the tower, lots of room and that beautiful view! You will never hear anything from your neighbors in this hotel, lucky if you hear the maid knock!! Very well maintained and clean. Shower and Tub area's are quite dark though..no immediate light in these areas. We love the food here, can't tell...

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Helpful?
Thank yj62
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear yj62, We are thrilled to see that you had such a wonderful experience on your recent visit to El Cid Moro Hotel. It is great to hear that you enjoyed your room, food, and our other properties. Hearing comments such as yours brings smiles to our faces and keeps us on track ensuring every El Cid guests enjoys their...

Calgary
Reviewed 25 April 2016

This is a great resort! The staff are really wonderful and the food is incredible. I can't tell you how many times I ate coconut shrimp! We spent time at the Marina El Cid as well, the restaurants, property and beach club were awesome.

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Thank yjtravels2016
Cedar Rapids, Iowa
Reviewed 25 April 2016

We have been coming to the el cid for years because of the friendly people life guards like Carlos,Jesus,Guillermo,Javier and Ramses are just a few. The stay at the El cid is always very safe with things to do.

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Helpful?
Thank randalneumann
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear randalneumann, What a wonderful review! I'm glad you enjoyed your experience at the hotel and found the staff helpful. It makes us happy to exceed guests' expectations during their time in residence whatever way possible. Thank you for your recognition and for all the people you mention by name. Yes, they are very special as are most of our...

Colorado Springs, Colorado, United States
Reviewed 24 April 2016 via mobile

Beautiful Resort. Almost felt like I was on a cruise without leaving land. Great variety of restaurants (all inclusive too). Activities for all ages including movie and live theater, parasail, great pools and right on the beach. Would like to return.

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Helpful?
Thank Vicky L
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Vicky L, We are very glad that you enjoyed your stay at El Cid Moro Beach Hotel and in Mazatlan, especially since it was your anniversary, one of the most specials date in life. I wanted to follow up with you personally, as you are a most valued client and I appreciate receiving your feedback. I am glad you...

Methuen, Massachusetts
Reviewed 24 April 2016

The activities were great. The activity men and women: Cinthia, Angie, Dante Ruben and Gerardo were terrific with all of the guests. They provided many games and fun times. They were entertaining and did a superb job at making everyone feel included.

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Helpful?
Thank kellynshaffer
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear kellynshaffer, I do welcome your very candid review regarding your stay with us, and I was equally glad to know that you enjoyed with a wonderful staff such as activities guys Cinthia, Angie, Dante, Ruben and Gerardo. I would like to thank you for taking the time to post your review on TripAdvisor, and we look forward to having...

Eagan
Reviewed 22 April 2016

Our overall opinion of El Moro at El Cid is that we will be back...value for your dollar...oh yes...we had the all inclusive and the food was very good...not wow'd by good...the breakfast's at La Choncha in my opinion were excellent...most of our lunches were eat'n at poolside...and very good...the drinks were very good...wife fell in love with Pacifico Lite...

Review collected in partnership with this hotel
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Thank O8234SAmichaelb
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear 08234SAmichaelb, Thank you very much for taking the time out of your schedule to provide us with your feedback, we are so glad to know your visits have been enjoyable and keep you coming back to stay with us. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Spa
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Discover paradise by the sea at our breezy oceanfront El Cid El Moro Beach hotel with exquisite palm-lined beaches, endless diversions andfriendly staff ready to facilitate your dream vacation. Treat yourself to snorkeling, sailing, and deep-sea fishing; savor international cuisine and warm tropical breezes at oceanfront La Concha;swim in two large connecting pools featuring cascades and rock formations, swim-up bars and snack areas. Enjoy indulgent spa treatments, golf, and tennis just a stroll away at nearby El Cid Golf Country Club. El Moro is also conveniently connected to the pools, beach, and restaurants of sister hotel El Cid Castilla Beach,and it is ideally situated near the eclectic restaurants, bustling nightlife, and diverse shopping in the Golden Zone. • Ideal for Couples and Families • Upscale Resort right on the Beach • Gourmet Beachfront restaurant La Concha and Mexican-style La Cascada • All Suites withPrivateBalcony • European, All-Inclusive & Elite All-inclusive Plans • Large connecting pools with water cascades, rock formations waterfalls and swim-up bar and snack area • Easy access to facilities at neighboring El Cid Castilla Beach and El Cid Granada hotels • WIFI Internet Access • Short walking distance from El Cid Country Club, offering golf, tennis, spa, and a fitness center • Pronatours Tour Desk • Only 18 miles from Mazatlan Airport ... more   less 

Additional Information about El Cid El Moro Beach Hotel

Address: Av. Camaron Sabalo S/N, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $144 - $588 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — El Cid El Moro Beach Hotel 3.5*
Number of rooms: 390
Reservation Options:
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Also Known As:
El Cid Moro Beach Hotel
El Moro Tower El Cid Mazatlan
Hotel Style:
#3 Spa Hotel in Mazatlan
#3 On the Beach Hotel in Mazatlan
#5 Family Hotel in Mazatlan
#7 Romantic Hotel in Mazatlan
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you don't see something that you want, just ask.”
michaelhG3217IQ, 23 May 2017 | Read review
“Replace coffee makers with programmable ones and don't charge for coffee when you can't even get it in restaurants until 7 or 7:30. When you remodel, get thermal windows that don't let sun/heat in, and put the light switch at the entrance of the bathroom.”
975darrela, 23 May 2017 | Read review
“Better pillows. One is not enough and two is too much ”
cliff561, 23 May 2017 | Read review
“I had read some reviews complaining about the noise. We were on the 23rd floor, but I sat out on the balcony every day and never noticed a noise problem. And with so many elevators we never had to wait even that high up.”
CorpCop, 23 May 2017 | Read review
“We stayed in the large 2 bedroom Prestige with three bathrooms, sauna and hot tub. While they provide maid service every day, it seems that they need more staff. We arrived at 4 and while check in is at 4 we had to wait for an hour. Additionally, all their cleaning staff used these white string mops that often just push the dirt around, I watched the same hairs (from previous occupant) and dirt for days before it was actually cleaned. The unit is large and I blame the issue on not having enough staff to clean in the allotted time. Second year at MZT where room is not ready. Additionally maintenance of sink area is needed. The sinks in the master bedroom area were clogged (seems they always are) and they do not drain. Our last trip had the same complaint. When we told them that turning one facuet on caused the other to leak around the base onto the counter they fixed it, but not really, so instead of the leak in the front, it was now in the back, so I used a different sink (the clogged one) and just put up with the water filling instead of draining. The shower faucet was hard to turn off and even though maintenance came it dripped the whole time I was there, so I used a different shower. The tubs in the shower have big cracks in them and when you step on the area you feel like you're sinking. They need to re model those bathrooms. Additionally, the dresser drawer was broken - glass insert and molding laying in drawer - I swapped it with one in the other bedroom. We stayed 2 1/2 weeks and there is not enough drawer space or hangers in the closet for people staying that long. We told them the safe would not lock and it was never fixed so we used one in the back bedroom. Otherwise it's great to have the large unit, but as it is very expensive they need to make sure there are no problems with it. They could use loungers on the deck. The bed was comfortable - new since our last visit, - but the hotel next door plays music till 1 in the morning on the weekend so difficult to sleep.”
kathleenel, 23 May 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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