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Pueblo Bonito Emerald Bay

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Pueblo Bonito Emerald Bay
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2,679 Reviews from our TripAdvisor Community

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Showing 1,559: English reviews
Reviewed yesterday NEW

My family stayed at the resort the week after Thanksgiving and opted for the all-inclusive plan. We had perfect weather throughout, with temps reaching 85 during the day and settling back to the low 60s overnight. The resort setting is incredible. There's 20 acres perched 20 feet above the ocean. The grounds are immaculate, featuring meandering paths through lush, flowering...

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Helpful?
Thank Robert M
Reviewed yesterday NEW

Our experience was fair to middling. We booked through our RCI time share. First of all our ride to the resort was fine, the van was clean and the AC was on. When checking in they had my husband's name as Milo rather than Edwin. Not a problem. We opted for the all inclusive option even though neither of us...

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Thank vlzb
San Francisco, California
Reviewed yesterday NEW

We normally stay at the Pueblo Bonito Sunset in Cabo San Lucas, so,this was our first, and likely last, time in Mazatlan. Why? The resort just isn't Sunset. We are writing this on a Wednesday, four days in on our week, and have yet to have more than lukewarm water in our room, despite calling maintenance multiple,times, as well as...

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Helpful?
Thank Gailyn63
Monroe, Washington
Reviewed 2 days ago NEW

Truly love the people of Emerald Bay. The staff becomes your family. We are not owners, this was our 2nd trip in 3 years. Staff we met last time remembered us. Genuine loving and caring people. Clean well kept rooms. Maid service is flexible with our requests and helpful, even with the language barrier. Only negative we experienced were the...

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Thank JoAnn A
Duncan, British Columbia, Canada
Reviewed 2 days ago NEW

The shuttle bus picked us up at the airport, but we had arranged this through the contact at the hotel. It got us through the throng of people trying to get our attention. The ride bypassed most of Centro, Mazatlan, and brought us to the gates of the extensive property. A large archway fronted the hotel foyer, and we were...

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Thank Mike M
Dallas, Texas
Reviewed 1 week ago NEW

My family and I chose to stay here as part of a time-share. We visited over Thanksgiving when the weather is sunny in the 70-80 degree F range and the humidity is not too high. The rocky beach, elaborate landscaping and charming architecture make this place feel like a storybook. The staff was exceptionally friendly, and everyone seemed to take...

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Helpful?
Thank Marie T
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Marie. Thank you very much for your friendly review to Pueblo Bonito Resorts. We are happy to know you have a pleasent stay with us and you enjoyed your vacation. At our resort, its our aim to ensure that we provide genuine care for our guests and we take a pride and commitment to deliver the level of service...

Portland, Oregon
Reviewed 1 week ago

The resort itself it overall pretty nice. The service was great and everyone was very friendly. The things I would suggest is some updating in the rooms, however they were very clean. I would also suggest a restroom closer to the ocean and some beach clean up as there was a ton of bottles and garbage on the beach.

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Helpful?
Thank Nanizl
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Nanizl. Thank you very much for your awesome review to Pueblo Bonito Resorts We love it, when we receive reviews like yours! Not only does it offer a personal perspective to share with others but it also allows us an opportunity to take note of the details of where we are succeeding and what needs improvement. We are happy...

Reviewed 1 week ago via mobile

My wife and I just recently visited Emerald Bay, while the service was excellent and the grounds were beautiful, the night life is below average. If you're looking for a place to "hang out" or listen to modern music this place isn't for you. Kelly's Bar needs to update the two tv's they have the quality of the tv's is...

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Thank Oakland23
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Guest. Thank you very much for taking your valuable time to share with us your experience at Pueblo Bonito Resort. We are proud to know you enjoyed your stay and found the grounds and our service to your liking. We regret the unsatisfactory experience without night time entertainment you went through and we look forward to have the oportunity...

Kent, Washington
Reviewed 1 week ago

The restaurants has greatly improved with the addition of a new chef. The cinnamon rolls are a great addition. The Delli also does a great job!! The activity team also do a great job!! The beach area needs a repair of the wall and access to the beach. Improved safety plans are need for injured folks Enjoyed the stay. Larry...

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1Thank Larry O
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Larry. Thank you very much for your friendly review and staying with us at Pueblo Bonito Resort. It’s our pleasure to read that you were pleased with our facilities and services. Iam elated to know that you receive the attention you deserve. We appreciate the opportunity and to be part of your vacation and hope to welcome you in...

Brentwood, California
Reviewed 1 week ago

My wife and I have been coming to Mazatlan for over 15 years, EB since '05. This is the vacation that I look forward to more than any other destination and I travel pretty extensively. Pueblo Bonito EB certainly has it's pros and cons and these are always something I give thought to each year. The "Bueno" Good - The...

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9Thank Callbob1
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Valued guest. Thank you very much for your detailed and nice review to Pueblo Bonito. We also appreciate your loyalty to our hotel. We are happy to know you found in our resort the perfect place to enjoy and relax with your familly. We are pleased to learn you had pleasant experiences with our staff, as we strive to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Spa
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Each suite comes with a panoramic ocean view from your private balcony and has amenities like outdoor Jacuzzis, a beauty salon with mini-spa and tennis courts nearby. Relax below 150-year-old mangroves that surround a free-form pool and stroll the shoreline by the bay. Located next world famous sport fishing waters, golf courses, and the Gold Zone, you can enjoy any number of nearby activities on both land and water. ... more   less 

Additional Information about Pueblo Bonito Emerald Bay

Address: Ave Ernesto Coppel Campana 201 | Camino Al Delfin, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $267 - $669 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pueblo Bonito Emerald Bay 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Pueblo Bonito Emerald Bay Hotel Mazatlan
Mazatlan Emerald Bay
Pueblo Bonito Emerald Bay Mazatlan
Emerald Bay Mazatlan
Hotel Style:
#1 On the Beach Hotel in Mazatlan
#1 Spa Hotel in Mazatlan
#1 Luxury Hotel in Mazatlan
#1 Family Hotel in Mazatlan
#3 Romantic Hotel in Mazatlan
#5 Business Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Pueblo Bonito Emerald Bay staff and other travellers.
151 questions
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Questions? Get answers from Pueblo Bonito Emerald Bay staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for an ocean-view. All rooms face the ocean, but some views are blocked by the buildings in front.”
 of 5 bubbles I9992QNrobertm, 7 Dec 2016 | Read review
“If you don't have kids opt for rooms by the adult pool.”
 of 5 bubbles vlzb, 7 Dec 2016 | Read review
“If you want a king size bed...request it!”
 of 5 bubbles 53joanna, 6 Dec 2016 | Read review
“Ask for a master suite.”
 of 5 bubbles D3649NDmikem, 6 Dec 2016 | Read review
“The villas are beautiful.”
 of 5 bubbles Migdr, 17 Nov 2016 | Read review
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