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Pueblo Bonito Emerald Bay

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Traveller (1877)
Pool & Beach (634)
Room & Suite (383)
Overview
  • Excellent73%
  • Very good16%
  • Average6%
  • Poor3%
  • Terrible2%
Travellers talk about
“emerald bay”(487 reviews)
“kelly's bar”(140 reviews)
“pueblo bonito”(259 reviews)
Internet
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
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Reviews (3,319)
Filter reviews
2,025 results
Traveller rating
1,297
437
156
77
58
Traveller type
Time of year
LanguageEnglish
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1,297
437
156
77
58
Show reviews that mention
All reviewsemerald baykelly's barpueblo bonitobistro restaurantsister resortla cordelieremain poolmaster suitetime sharesunset beachbeautiful resortfree shuttlepb mazatlanpillow menuadult pooltimeshare presentationjose luis
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1 - 5 of 2,025 reviews
Reviewed yesterday via mobile

Here is a letter I wrote to Pueblo Bonito: I have to say I’m very disappointed in my recent stay at your Emerald Bay resort. I’ve stayed at Pueblo Bonito many times since 2004. Ever since you started the All Inclusive packages your quality has...More

Thank andrewjmorehouse
Reviewed yesterday

Okay, here's the scoop: the resort is beautiful and the grounds are meticulously well kept and a delight to wander around in. There are three pools: 1) a relatively small adult pool with a swim-up bar and decent sized Jacuzzi (very loud cackling birds can...More

Thank Rodrigo44
Response from GM_PBonito, Manager at Pueblo Bonito Emerald BayResponded today

Dear Rodrigo Thank you very much for such a nice and thoughtful review to Pueblo Bonito Resort. We are pleased to know we provided you with excellent variety of food in our All-Inclusive package and you very liked the Resort. We always strive the excellence...More

Reviewed 2 days ago

I have been to Mexico many times and never had a bad experience yet... With that, if you are looking for a place to relax by the pool, be lazy, drink good beverages, and eat good food, this is a great place to visit. A...More

Thank Zachary C
Response from GM_PBonito, Gerente at Pueblo Bonito Emerald BayResponded yesterday

Dear Zachary, Thank you for expressing your feedback with us and with the TripAdvisor community. Your comments are really valued for us to identify your opinion about your recent stay with us. On behalf of all of us here, thank you for your visit. We...More

Reviewed 2 days ago

Let's start off with the GOOD: the property is beautiful and the staff are all so nice and friendly. Since this visit no children were with our group we spent most pool days at the Adult pool. We got to know Jose and Chicho at...More

Thank Ilovetacos409
Reviewed 2 days ago

Absolutely beautiful surroundings, great service. Gerardo Delatoba Garcia checked us in and promised we would have a perfect stay and he was right. It was magical with ponds of koi and flamingos. The beach was just right for our little family and several pools. Would...More

Thank Dale L
Response from GM_PBonito, Gerente at Pueblo Bonito Emerald BayResponded yesterday

Dear Dale We are so happy that you've had a wonderful stay with us. Thank you so much for choosing Pueblo bonito Resort for these vacations and for sharing your review with our with us. We are so glad that everything during your stay was...More

View more reviews
About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Spa
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Wheelchair Access
Children Activities (Kid / Family Friendly)
Laundry Service
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Tennis Court
Spa
Bar/Lounge
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$175 - US$1,088 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Mazatlan
#1 Luxury Hotel in Mazatlan
#2 On the Beach Hotel in Mazatlan
#2 Spa Hotel in Mazatlan
#3 Romantic Hotel in Mazatlan
#5 Business Hotel in Mazatlan
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Details
Price range
US$175 - US$1,088 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Mazatlan
#1 Luxury Hotel in Mazatlan
#2 On the Beach Hotel in Mazatlan
#2 Spa Hotel in Mazatlan
#3 Romantic Hotel in Mazatlan
#5 Business Hotel in Mazatlan
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
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Traveller (1877)
Pool & Beach (634)
Room & Suite (383)
Dining (134)
Amenities (67)
Family and Play Areas (18)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
Celina T
26 June 2018|
Answer
Response from 2lapiedad | Reviewed this property |
PB used to allow cruise folks in. The one negative is that it’s about 45 minutes by cab from the port to PBEB. Plus the cab gets stopped at the gate. Not sure if the cruise can get you a pass. You can take a cab to the... More
0
Votes
sievertfamily
23 June 2018|
AnswerShow all 2 answers
Response from honeytravel | Reviewed this property |
The studios are large, and usually have two double beds. There are some kings, and far more double doubles. You have a kitchenette in the entry hallway. Also off of that hallway is the bathroom and the closet, which has a... More
0
Votes
Lily A
21 June 2018|
AnswerShow all 4 answers
Response from aussiegal81 | Reviewed this property |
We got a great deal because we are owners but had to sit though the sales tour. It was $44/day per adult. I think the rate for non owners is around $80 or so / day per adult. If you plan on eating breakfast lunch dinner... More
0
Votes
Room Tips
"Ground floors are convenient and most have patios; upper floors have nice views but few have balconies."
Read review
"Presidential Suite for large parties (>5)"
Read review
"Always a beach view"
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"Ocean views"
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