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Pueblo Bonito Emerald Bay

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Traveller (1838)
Pool & Beach (627)
Room & Suite (382)
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Overview
  • Excellent73%
  • Very good16%
  • Average6%
  • Poor3%
  • Terrible2%
Travellers talk about
“kelly's bar”(137 reviews)
“emerald bay”(476 reviews)
“pueblo bonito”(250 reviews)
Internet
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
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Reviews (3,245)
There are newer reviews for Pueblo Bonito Emerald Bay
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1,981 results
Traveller rating
1,262
432
154
76
57
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LanguageEnglish
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1,262
432
154
76
57
Show reviews that mention
All reviewskelly's baremerald baypueblo bonitobistro restaurantsister resortla cordelieremain poolmaster suitetime sharesunset beachbeautiful resortfree shuttlepb mazatlanpillow menuadult poolmeal plantimeshare presentation
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11 - 15 of 1,981 reviews
Reviewed 2 weeks ago via mobile

Spent a fabulous 7 days at thus resort. The staff was over the top friendly and helpful. The grounds are very well kept and beautiful. The ocean was like warm bath water. Very convenient transportation into old/downtown Mazatlan.More

1  Thank zanettelg
Response from GM_PBonito, Gerente at Pueblo Bonito Emerald BayResponded 2 weeks ago

Dear Zanette. Thank you very much for choosing Pueblo Bonito Resort as your vacation and relaxing place in Mazatlan. We feel honored that you found in our Resort the perfect place to enjoy with your lovely ones. We are so excited to welcome you back...More

Reviewed 2 weeks ago via mobile

The place is so big and has many trees and plants, with a ocean view and beautiful sunsets, all the people are kind, Gerardo Tirado the RCI was very attentive with us in our visit and he was so helpfulMore

Thank ChristinRae
Response from GM_PBonito, Gerente at Pueblo Bonito Emerald BayResponded 2 weeks ago

Dear Christin. I am glad to receive your kind remarks about Pueblo Bonito Resort. It is a great honor to know that you enjoyed our services we take pride in offering to our guest. We appreciate the opportunity to be part of your vacation, we...More

Reviewed 2 weeks ago

We just got back from our 2018 trip. The staff, Martin, Javier, Jose and Filipe ( at Bistro) did a great job as did our maid. Every day she had the towels in different shapes and also the paper products. Unfortunately Mexican Fiesta with music...More

Thank 2lapiedad
Response from GM_PBonito, Gerente at Pueblo Bonito Emerald BayResponded 2 weeks ago

Dear Guest. Thank you very much for taking the time to share your experience at Pueblo Bonito Resorts. Your feedback it’s always important for us. It offers a personal perspective to share with others but it also allows us an opportunity to take note of...More

Reviewed 2 weeks ago

Welcome home is the feeling we get upon arrival at Emerald Bay. The resort maintains 5-star quality in every aspect and we always have an enjoyable vacation. We've posted previous reviews about the fantastic pools, great spa, and good food, but the real value is...More

Thank Cheryl E
Response from GM_PBonito, Gerente at Pueblo Bonito Emerald BayResponded 2 weeks ago

Dear Cheryl. Thank you very much for posting your review. It is wonderful to hear how our resort exceeded your expectations. Our goal is to make excelent memories for our guests and we are very happy that we succeeded in doing so for you. We...More

Reviewed 2 weeks ago via mobile

Upon our arrival they couldn’t find our reservation. The front desk attendant was uninterested in helping out. Clearly his intent was to get rid of us as fast as he could. Once we arrived to our room we tried to use our premium all inclusive....More

1  Thank Joseph M
Response from GM_PBonito, Gerente at Pueblo Bonito Emerald BayResponded 2 weeks ago

Dear Joseph. Thank you very much for your preference and taking your valuable time to review Pueblo Bonito Resort. We apologize for this unexpected issue upon arrival. Please give us the opportunity to attend you as you deserve it.!! Kind regards.

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Spa
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Laundry Service
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Tennis Court
Spa
Bar/Lounge
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$161 - US$661 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Mazatlan
#1 Family Hotel in Mazatlan
#2 Spa Hotel in Mazatlan
#2 On the Beach Hotel in Mazatlan
#3 Romantic Hotel in Mazatlan
#5 Business Hotel in Mazatlan
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Details
Price range
US$161 - US$661 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Mazatlan
#1 Family Hotel in Mazatlan
#2 Spa Hotel in Mazatlan
#2 On the Beach Hotel in Mazatlan
#3 Romantic Hotel in Mazatlan
#5 Business Hotel in Mazatlan
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
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Traveller (1838)
Pool & Beach (627)
Room & Suite (382)
Dining (133)
Amenities (67)
Family and Play Areas (18)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
Search4truth1
10 April 2018|
Answer
Response from Tobeso | Reviewed this property |
I'm sorry I can't help. I've never been in one.
0
Votes
omeomiy
7 April 2018|
AnswerShow all 5 answers
Response from Tayadog1 | Reviewed this property |
1 1/2 ft square. Big enough for person items.
2
Votes
Renee L
31 March 2018|
AnswerShow all 2 answers
Response from Mhorton41 | Reviewed this property |
Your question is not clear - please clarify!
0
Votes
Room Tips
"Top floors give better views of ocean. All rooms face the ocean. Not all rooms will have a balcony. Some will..."
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"Rooms by the Adult Pool are quiet and close to the Lobby, Transportation and Spa."
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"Top floor rooms give you the best view of sunsets."
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"Rooms on 2nd floor of two Storey are great. No one above."
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