We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Pueblo Bonito Emerald Bay

3,135 reviews
Save
Traveller (1781)
Pool & Beach (620)
Room & Suite (381)
Overview
  • Excellent73%
  • Very good16%
  • Average6%
  • Poor3%
  • Terrible2%
Travellers talk about
“kelly's bar”(133 reviews)
“emerald bay”(473 reviews)
“pueblo bonito”(270 reviews)
Internet
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.0 Star Hotel
All hotel details
Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 1 partner sites to see rooms from US$193.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Mazatlan hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "740468a42dea4faf82c6a007e6ea1fc3", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":226267,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[69178905],"additionalContentIds":[],"pollCount":0,"checkin":{"day":5,"month":3,"year":2018},"checkout":{"day":6,"month":3,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":193,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"740468a42dea4faf82c6a007e6ea1fc3","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":0,"lowestMetaPrice":193,"additionalPartner":false,"highestMetaPriceDisplay":0,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":-1,"lowestMetaPrice":193,"highestMetaPriceDisplay":-1,"hotelName":"Pueblo Bonito Emerald Bay","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6Ijc0MDQ2OGE0MmRlYTRmYWY4MmM2YTAwN2U2ZWExZmMzIiwiQUlLIjoiNmJmMDA2YjI1ZGM5NGI1MDk1N2E4MDMyOThjODU1ZjcifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isPriceDrawerEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "05/03/2018", "checkOut": "06/03/2018", "lowestPrice": "US$193", "hasDates": true, "hacComplete": false, "contentIdMappings": {"69178905":"GetARoom"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"},"moduleList":["handlers","tracking"]},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{},"moduleList":["handler"]},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"},"moduleList":[]},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"]},"scriptFlags":null}
Reviews (3,135)Write a Review
There are newer reviews for Pueblo Bonito Emerald Bay
See the most recent reviews
Filter reviews
1,886 results
Traveller rating
1,195
417
146
72
56
Traveller type
Time of year
LanguageEnglish
More languages
1,195
417
146
72
56
Show reviews that mention
All reviewskelly's baremerald baypueblo bonitobistro restaurantsister resortla cordelieremaster suitemain pooltime sharesunset beachbeautiful resortfree shuttlepb mazatlanpillow menuadult poolmeal plantimeshare presentation
FilterEnglish
Updating list...
21 - 25 of 1,886 reviews
Reviewed 2 weeks ago

We spend a week here with a friends RCI membership and a Presidential Suite. So basically 2 rooms joined together and could sleep 10 people! However one room had two beds beside each other and the other room had the same and then a pull...More

1  Thank Daniel H
Response from GM_PBonito, Gerente at Pueblo Bonito Emerald BayResponded 2 weeks ago

Dear Daniel. On behalf of the staff and Management of our resort we would like to thank you for taking the time to post a review of your experience with us. Our guest’s reviews are truly important for us and we will consciously revise all...More

Reviewed 2 weeks ago

My husband and I visited the Pueblo Bonito Emerald Bay on an all-inclusive package during the last week of January. After a speedy check in we were approached by a time share sales woman. After giving her few firm words she backed off. We were...More

2  Thank McMaster-Alberta
Response from GM_PBonito, Gerente at Pueblo Bonito Emerald BayResponded 2 weeks ago

Dear Guest. Thank you very much for your nice and detailed review to Pueblo Bonito Resort. We are very glad to read that we have successfully covered the majority of service you got. Our guest comments are very important for us. So we will consider...More

Reviewed 2 weeks ago

Pueblo Bonito Emerald Bay is a nice place to stay and the staff is very nice, it's because of the people I like coming to Mazatlan they are very friendly. It's funny, I feel more welcome in Mazatlan than I do in Hawaii. Now the...More

2  Thank Scot W
Response from GM_PBonito, Gerente at Pueblo Bonito Emerald BayResponded 2 weeks ago

Dear Scott. We appreciate your loyalty and you have taken the time to share such an enthusiastic review about your recent visit to Pueblo Bonito Resort. We are overjoyed to read that you’ve enjoyed our facilities and services we take pride in offering to our...More

Reviewed 2 weeks ago

There's a mix of good and bad here. The good was the people and the service, everyone was very friendly! The room was nice, needs little upkeep but overall no complaints.We enjoyed the shuttle that came and would drop us off into downtown free. The...More

Thank heather p
Response from GM_PBonito, Gerente at Pueblo Bonito Emerald BayResponded 2 weeks ago

Dear Heather. Thank you very much for your nice review to Pueblo Bonito Resort.It is very rewarding for us to know we providing you good experinces with our amenities and services. and overall you had a nice stay. We will consider your opinions in order...More

Reviewed 3 weeks ago

Please, please don't buy. I was told lies by this organization that Pueblo Bonitowhere I owned for years was going to close. Not true, it is still operating. I was on a cruise and could not get hold of anyone to cancel. I paid $10,000...More

Thank Chaobal
Response from GM_PBonito, Gerente at Pueblo Bonito Emerald BayResponded 3 weeks ago

Dear Owner. Thank you very much for taking your valuable time to review Pueblo Bonito Resort. We cordially ask you to contact our member services manager. Her name is, Elizabeth Rodriguez and her email address is; erodriguez@pueblobonito.com.mx Please give us the opportunity to assit you...More

View more reviews
PreviousNext
134567378
About
Awards & Recognition
Travellers' Choice
2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Spa
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Laundry Service
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Tennis Court
Spa
Bar/Lounge
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$177 - US$669 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Mazatlan
#1 Family Hotel in Mazatlan
#2 On the Beach Hotel in Mazatlan
#2 Spa Hotel in Mazatlan
#3 Romantic Hotel in Mazatlan
#5 Business Hotel in Mazatlan
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Details
Price range
US$177 - US$669 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Mazatlan
#1 Family Hotel in Mazatlan
#2 On the Beach Hotel in Mazatlan
#2 Spa Hotel in Mazatlan
#3 Romantic Hotel in Mazatlan
#5 Business Hotel in Mazatlan
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (1781)
Pool & Beach (620)
Room & Suite (381)
Dining (131)
Amenities (67)
Family and Play Areas (18)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
ANowok
12 February 2018|
AnswerShow all 5 answers
Response from AJD1968 | Reviewed this property |
We love this place but there isn't much to do there for kids that we could see. Kelly's bar is a drinking establishment with good entertainment but not children oriented. Other than the pools, the beach and maybe tennis... More
0
Votes
DAnnStephens
12 February 2018|
AnswerShow all 10 answers
Response from rkell754 | Reviewed this property |
The food is expensive...similar pricing to a good restaurant at home. IMO it is very over priced for mostly OK food. People who go there regularly buy groceries at a nearby tienda & do a portion of their meals that way. The... More
2
Votes
PreviousNext
12345681
Room Tips
"I prefer top floors and a master suite with a balcony."
Read review
"pick another resort"
Read review
"It depends on where you spend most of your time. I like the rooms near the main pool area."
Read review
"Our room was facing the ocean, nice and quiet perfect!"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing