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Pueblo Bonito Emerald Bay

3,133 reviews
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Traveller (1781)
Pool & Beach (620)
Room & Suite (381)
Overview
  • Excellent73%
  • Very good16%
  • Average6%
  • Poor3%
  • Terrible2%
Travellers talk about
“kelly's bar”(133 reviews)
“emerald bay”(473 reviews)
“pueblo bonito”(270 reviews)
Internet
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.0 Star Hotel
All hotel details
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,133)Write a Review
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1,884 results
Traveller rating
1,193
417
146
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56
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1,193
417
146
72
56
Show reviews that mention
All reviewskelly's baremerald baypueblo bonitobistro restaurantsister resortla cordelieremaster suitemain pooltime sharesunset beachbeautiful resortfree shuttlepb mazatlanpillow menuadult poolmeal plantimeshare presentation
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31 - 35 of 1,884 reviews
Reviewed 4 weeks ago

there were times when I experienced 5* service and there was times I received 2* service - so nothing consistent. The room was tired, the fridge leaked and was extremely noisy, requested king bed and received 2 doubles, due to fridge and beds we requested...More

Thank RScher
Response from GM_PBonito, Gerente at Pueblo Bonito Emerald BayResponded 4 weeks ago

Dear Guest. We appreciate your valuable time to review Pueblo Bonito Resort. Your comments are very important for us. We are currently working on the issues you did report us. On behalf of the staff and management we apologize and we will like to have...More

Reviewed 4 weeks ago

Our booking at his resort was an all inclusive deal. After travelling since 2 am, upon arrival at the resort we found out that the room with a King size bed that we were expecting was not available, nor was there a queen size bed...More

4  Thank Mountainwinds55
Response from GM_PBonito, Gerente at Pueblo Bonito Emerald BayResponded 4 weeks ago

Dear Guest. Thank you very much for your nice and detailed review to Pueblo,Bonito Resort. We are pleased to know you found our pools and grounds are 5 Star, the food at the buffet is great and so is the service. We are sorry about...More

Reviewed 4 weeks ago via mobile

We go every year to Pueblo Bonito emerald bay Mazatlan Mexico it is a great time very good service great pool activities everyone is very nice the all-inclusive is the way to go the grounds are beautiful and they have the iguanas back now that’s...More

1  Thank bcauston
Response from GM_PBonito, Gerente at Pueblo Bonito Emerald BayResponded 3 weeks ago

Dear Guest. Thank you very much for your awesome review and the opportunity to host you on your recent aniversary trip to Mazatlan and Pueblo Bonito Resort. We appreciate your sharing your experience. We are glad you had a comfortable and great stay, mainly because...More

Reviewed 4 weeks ago via mobile

This is a Wonderful and very well managed resort. We will definitely be returning here soon! Some brief points: There are plenty of lounges and chairs. Hardly room for any more! Food is great, plentiful and many choices. The Sunday champagne brunch is superb...don’t miss...More

Thank Mhorton41
Response from GM_PBonito, Gerente at Pueblo Bonito Emerald BayResponded 3 weeks ago

Dear Sr. Horton. Thank you very much for your preference and wonderful review to Pueblo Bonito Resorts. We appreciate your charming words to our hotel and our staff. Your nice feedback will help travelers to make the right decision when it comes to choosing the...More

Reviewed 4 weeks ago via mobile

I recently vacationed at the beautiful and radiant Pueblo Bonita Emerald Bay. I stayed in the presidential suite overlooking the beach and pool. It’s a very relaxing atmosphere and the food was exceptional. I purchased the all inclusive plan and ate all my meals at...More

Thank Khalila D
Response from GM_PBonito, Gerente at Pueblo Bonito Emerald BayResponded 3 weeks ago

Dear Khalila. We are more than happy to know that you had a memorable time with us. And that you enjoyed all the services and amenities we take pride in offering to our guests here at Pueblo Bonito Resort. We appreciate your nice review on...More

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About
Awards & Recognition
Travellers' Choice
2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Spa
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Laundry Service
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Tennis Court
Spa
Bar/Lounge
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$176 - US$668 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Mazatlan
#1 Family Hotel in Mazatlan
#2 Spa Hotel in Mazatlan
#2 On the Beach Hotel in Mazatlan
#3 Romantic Hotel in Mazatlan
#5 Business Hotel in Mazatlan
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Details
Price range
US$176 - US$668 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Mazatlan
#1 Family Hotel in Mazatlan
#2 Spa Hotel in Mazatlan
#2 On the Beach Hotel in Mazatlan
#3 Romantic Hotel in Mazatlan
#5 Business Hotel in Mazatlan
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (1781)
Pool & Beach (620)
Room & Suite (381)
Dining (131)
Amenities (67)
Family and Play Areas (18)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
ANowok
12 February 2018|
AnswerShow all 5 answers
Response from AJD1968 | Reviewed this property |
We love this place but there isn't much to do there for kids that we could see. Kelly's bar is a drinking establishment with good entertainment but not children oriented. Other than the pools, the beach and maybe tennis... More
0
Votes
DAnnStephens
12 February 2018|
AnswerShow all 10 answers
Response from rkell754 | Reviewed this property |
The food is expensive...similar pricing to a good restaurant at home. IMO it is very over priced for mostly OK food. People who go there regularly buy groceries at a nearby tienda & do a portion of their meals that way. The... More
2
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Room Tips
"I prefer top floors and a master suite with a balcony."
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"pick another resort"
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"It depends on where you spend most of your time. I like the rooms near the main pool area."
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"Our room was facing the ocean, nice and quiet perfect!"
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