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Hotel Hacienda Mazatlan

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Hotel Hacienda Mazatlan
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31 Reviews from our TripAdvisor Community

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Showing 6: English reviews
Reviewed 21 December 2015 via mobile

I'll try to be fear with this review: this is one of the most terrible hotels I may visited in my life. The rooms are old, no towels in the toilette, bugs in your bed, bad service, not wifi working correctly. To sum up, please stay away from this hotel.

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Thank Jesus L
Central Mexico and Gulf Coast, Mexico
Reviewed 25 July 2014

First clue: no help with the luggage, although there is no elevator for the first two floors. Bad food, bad service, no towels, noisy, no hot water, dirty room... Forget about Wi-Fi. I tried to talk with the lady at the front desk, but she was overwhelmed with complaints. She did not pick up the phone. When I finally got...

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Thank Una2020
Anaheim
Reviewed 8 January 2014

The location of this hotel is awesome. Wish I say the same for the hotel. I made a 5 night reservation 2+ months in advance online. When I tried checking in, I was informed there was no reservation. When I provided proof of my confirmation printout, I was told they didn't do business with the company and wouldn't be able...

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1Thank cheebschubbs
Puerto Vallarta, Mexico
Reviewed 2 April 2012

I made a two-night reservation for this hotel six weeks before arrival, mainly because it was cheap. On check-in, the clerks told me that the rate had gone up -- way up! More than double. Luckily I had my confirmation printout and after much deliberation and apparently a phone call to a manager, the clerks very reluctantly decided to honor...

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3Thank VallartaFan649
Mazatlan, Mexico
Reviewed 3 June 2010

It is a run down hotel. Also, they try to sell you shares in the hotel for about 20,000 pesos. "To guarantee that you can get a room" The money is also said to be used for maintnence. I truly think the only maintnence taking place are of the owners wallets. The room were run down, I found old chewing...

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1Thank RogerGustafsson
Alexandria, Minnesota
Reviewed 15 January 2007

We stayed five nights at Hotel Hacienda, it is a charming hotel but billing practices were problematic for us. At checkin we were first told there were no rooms, then a change and there was one, we asked about a length of stay discount and told there were none available. We talked with three other guests who were given discounts,...

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2Thank TravelerMinnesota

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Laundry Service
  • Concierge

Additional Information about Hotel Hacienda Mazatlan

Address: Av. del Mar y Flamingos, Mazatlan, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $84 - $202 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Hacienda Mazatlan 3*
Number of rooms: 95
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Questions & Answers

Questions? Get answers from Hotel Hacienda Mazatlan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go to another hotel.”
 of 5 bubbles Una2020, 25 Jul 2014 | Read review
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