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The Inn at Mazatlan

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The Inn at Mazatlan
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620 Reviews from our TripAdvisor Community

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Showing 427: English reviews
Ames, Iowa
Reviewed 1 week ago

Once again we had a wonderful time at the Inn at Mazatlan. The staff are professional, accommodating, and friendly. The Spa and other amenities and beach location are great. The location is wonderful - great restaurants, music, Art Walk, and friendly people describe Mazatlan.

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Helpful?
Thank Susan B
THEINNATMAZATLAN, Concierge at The Inn at Mazatlan, responded to this review

Dear Susan B. First, let me show you my sincere gratitude for taking the time in sending us your review through Trip advisor and for the trust you have placed in our hotel. I value immensely your comments as the only way to improve our services and to align with the guests needs. Our main goal is to provide you...

Calgary, Canada
Reviewed 2 weeks ago

We were back at The Inn for the last 2 weeks of January. Overall the resort is in good shape. A few small problems but nothing to worry about. As stated the Staff at the Inn make the place a success. A little concerned about the upcoming renovations with noise etc but change is good. Pool staff always great. Was...

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Helpful?
1Thank dan f
THEINNATMAZATLAN, Concierge at The Inn at Mazatlan, responded to this review

Dear Dan F. Thank you so much! Thrilled to hear you are already thinking in coming back next january! For all of us is a pleasure to know that every effort we make day by day to make your stay an excellent one, worth it. When guest recognizes our employees attitude, we feel like our search for service is on...

Kamloops, Cda
Reviewed 2 weeks ago

After 9 days at Emerald Bay, we moved to the Inn at Mazatlan for a change and getting closer to the downtown area. There was a distinct difference between the properties as the Inn is a much older property, and they are just about to start some major renovations. They do have some newer rooms already available. Location wise, it...

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Helpful?
1Thank cannuk01
THEINNATMAZATLAN, Concierge at The Inn at Mazatlan, responded to this review

Dear guest. For us it is very important to achieve and surpass all of our guests expectations. We are glad to learn that all our efforts have been rewarded with positive comments like yours. We are very happy that you enjoyed our our restaurant, pool area and beautiful gardens. You can be sure that we will share your congratulations and...

Palm Desert, California
Reviewed 2 weeks ago

Beautiful grounds, excellent pool & beach area. Outstanding Service and Food in Restaurant. Very clean & well maintained. Security is outstanding. Always look forward to my next visit to this fine establishment.

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Helpful?
Thank jackcady423
THEINNATMAZATLAN, Concierge at The Inn at Mazatlan, responded to this review

Dear Guest. Thank you for your wonderful review. It motivates us to keep doing our job with the same passion. It is great to know that you enjoyed our amenities, our excellent restaurant and service. We hope to see you again. Regards, Adrián Martínez Concierge.

Oregon Coast, Oregon
Reviewed 3 weeks ago

We have stayed at the Inn dozens of times, and it has been a favorite over the years. We have other reviews for the Inn, all very favorable. However, right now the Inn is phasing into demo/construction mode, so you should know what you will be getting into when you stay here. We have always stayed in the Maya or...

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Helpful?
6Thank Dugfir
THEINNATMAZATLAN, Concierge at The Inn at Mazatlan, responded to this review

Dear Guest. Thank you very much for taking the time to submit such a detailed review following your recent stay with us. We regret to know that we did not meet your expectations entirely during your visit. Our guests comments always allow us to improve our service levels and product, and we always take very seriously. Please be certain that...

Pella, Iowa
Reviewed 4 weeks ago via mobile

We the opportunity to go to Mazatlan Mexico for the first time. The staff are extremely friendly and helpful. The people that own here have been coming for years. They were extremely friendly and welcoming. They were more then helpful with tips and places to go and eat. Would comeback anytime.

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Helpful?
Thank BruceVW
THEINNATMAZATLAN, Concierge at The Inn at Mazatlan, responded to this review

Dear BruceVW. Thank you for choosing The Inn At Mazatlán for your vacation and for sharing your review with us. We are delighted to find out that most of our staff was welcoming, as this is what we strive for every day. Mazatlan is a beautiful city and all its people are very friendly. Your comments are always welcomed. We...

Lake Elsinore, CA
Reviewed 4 weeks ago

We didn't stay at the hotel this trip, but we enjoyed the restaurant three times during iur week in Mazatlan. And the happy hour! Best we've found, and the view of sunset behind Isla Venado was excellent

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1Thank John G
THEINNATMAZATLAN, Concierge at The Inn at Mazatlan, responded to this review

Dear JPGray. On behalf of our staff members we would like to thank you for your wonderful comments about your recent visits (three times in this case ) to our resort. Excellent value is what we want every guest experience and enjoy the best service and beautiful sunsets. We would be honor to welcome you back to our restaurant in...

Vermilion, Canada
Reviewed 4 weeks ago

Traveled to this resort Jan 8th to 15th 2017. Went with another couple the room we had was on the 9th floor over looking the beach the view was beautiful and our rm was beautiful and clean. We didn't do the all inclusive option here but there was many options to eat off the resort however we did do happy...

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2Thank mrowe11
THEINNATMAZATLAN, Concierge at The Inn at Mazatlan, responded to this review

Dear Mrowe11 We are very grateful to you for taking the time to write a review on your recent stay with us. We are pleased you enjoyed your stay and found our staff friendly and helpful, I assure you, it is specially rewarding for us to receive such possitive comments. Our team try very hard to make our guests happy...

Idaho
Reviewed 5 weeks ago

I gave this 4 stars instead of 5 just because there were a few little glitches with our stay but nothing really big. My sister and I had such a relaxing and wonderful time at the Inn. From our top floor suite (1601), we had such a beautiful view and suite that we were temped to just stay on the...

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Thank SonniOne
THEINNATMAZATLAN, Concierge at The Inn at Mazatlan, responded to this review

Dear SonniOne Thank you for your review, and share it with our readers, giving them the opportunity to decide if is the right place to stay, and I am sure they will. Our facilities. our staff, the hotel is in a great location, close to everything, the beautiful view from your balcony , were created to fill expectations guest, ensuring...

Walnut Creek, California
Reviewed 13 January 2017

We stayed at the Inn at Mazatlan for a week. The location and the beach are great. We got a very old and dated room and then we moved to a new and renovated room. There were not enough lounge chairs for all the guests. There is no place to hang wet clothes in the room. There was a problem...

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3Thank BayAreaTra
THEINNATMAZATLAN, Concierge at The Inn at Mazatlan, responded to this review

Dear guest: Thank you for taking the time for writing a about your experience at our hotel. Reading your review, means alot to us, giving us opportunity to reinforce some areas. Your observations are helping us a lot to work harder, and offer you an apologize for the experience you had with us, hoping you will give us another opportunity...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
Located on a beautiful beach of the Mexican Rivera, overlooking the Sea of Cortez, The Inn at Mazatlan offers a relaxed and elegant atmosphere. Whether you are here on vacation, a romantic honeymoon, or attending a convention, take advantage of the tranquility, wonderful dining, exciting beach and ocean adventures. Just relax and enjoy warm golden sunsets and miles of pristine beach. ... more   less 

Additional Information about The Inn at Mazatlan

Address: 6291 Avenida Camaron Sabalo | Zona Dorada, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $115 - $375 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Inn at Mazatlan 3.5*
Number of rooms: 215
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Despegar.com, Hotels.com, Priceline and Jetsetter so you can book your The Inn at Mazatlan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Inn At Mazatlan Hotel Mazatlan
Hotel Style:
#5 Romantic Hotel in Mazatlan
#6 On the Beach Hotel in Mazatlan
#6 Spa Hotel in Mazatlan
#9 Family Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from The Inn at Mazatlan staff and other travellers.
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Questions? Get answers from The Inn at Mazatlan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We like Inca better,”
 of 5 bubbles danf804, 4 Feb 2017 | Read review
“Stay away from the Mayan Tower.”
 of 5 bubbles Dugfir, 28 Jan 2017 | Read review
“Rooms 6 floors or up”
 of 5 bubbles mrowe11, 17 Jan 2017 | Read review
“All have ocean view. Higher floors are better.”
 of 5 bubbles amazedinSF, 7 Jan 2017 | Read review
“We were in 5101 & 5102, right above the sand. If you sleep light, the sound of the ocean is very clear. 5102 is the quieter bedroom.”
  • Sunset view from the balcony
  • Several people fished on the beach, but this was the only guy I saw catch any.
  • Sunset view fro the balcony
 of 5 bubbles Halfman1, 14 Dec 2016 | Read review
5 of 5