We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Hotel Casa Dona Susana

Show Prices
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for:1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
Professional photos
Hotel Casa Dona Susana
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

664 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
  • More
Showing 529: English reviews
Reviewed 3 days ago NEW

Our 4 day stay at Hotel Casa Dona Susana was relaxing and comfortable. Although it is in the heart of Zona Romantica, it is on a quiet dead end street just a block from the main drag and only a few blocks from the beach. There is construction nearby but I couldn't hear any of the noise in our room....

Thank Kathy H
Reviewed 5 days ago NEW

Stayed Summer 2016 by myself for a relaxing weekend to cap off my summer in Mexico. The hotel is within walking distance of great restaurants, markets, and the beach. The room was beautiful and completely immaculate. The king-sized bed was a cozy cloud. Luxurious showers and refreshing AC. However, the best part of the hotel is the Chief Butler, Bonifacio...

Thank KBerry1304
Reviewed 1 week ago

Stayed the first week of January. The hotel is a small charming old hotel with a rooftop pool. Love the place. But the a condo is being built next to the hotel and the construction went from 8 am until 8-9 pm. Woke up to it everyday and came back to it at the end of the day. A few...

1Thank luckbethelady
Crown Point, Indiana
Reviewed 1 week ago

We recently returned from a 5 day stay at Casa Susana in Old Town PV. Overall, we enjoyed our stay but we did encounter a few problems. Firstly, I requested a balcony room upon check in and was obliged with that. Nice, large balcony but a bit too noisy during the day to enjoy it. We had a non-working safe...

Review collected in partnership with this hotel
2Thank japindy
Lafayette, Louisiana
Reviewed 1 week ago

Right in the middle of where you want to be. Parking availability. Great staff, King size bed (with a box spring!) Cold a/c if you need it. Restaurants, bars, money exchange, safe area. There was construction going on around the property on this trip😏 . Adults only, beautiful roof top pool. Access to other pools and facilities with sister properties...

Review collected in partnership with this hotel
Thank Chris D
Portland, Oregon
Reviewed 1 week ago

We stayed just for one night and picked the location to be near the Los Muertos pier to take a water taxi the next day. We were there just before Christmas, so very busy season in PV. We were so pleased by how charming and comfortable the hotel was - lots of gleaming woodwork and everything well maintained. While I'm...

1Thank kczarnecki
San Francisco, California
Reviewed 1 week ago

This was probably one of the most beautiful hotels I've stayed in. I really enjoyed my room it was everything that I could ask for and more. Everyone in the hotel was so nice and helpful. Also so close to the restaurants and the beach. I will definitely stay here again

Review collected in partnership with this hotel
1Thank Cheyenne K
North Vancouver, Canada
Reviewed 1 week ago

This is a well maintained, old-style hotel, well situated 2 blocks from the pier, with a lovely courtyard, good service and a nice room with high ceilings, Mexican art, tile floors and a balcony. The hotel includes the use of the beach and pools at the Los Arcos hotel. However, sitting in those small pools with hundreds of others did...

2Thank NorthVanDMo
Laredo, Texas
Reviewed 1 week ago

My fourth visit here. Looks like they have done some nice renovations, especially to the bathrooms. Our room this time was much more spacious and very clean, as always. The staff was very friendly and our favorite, the rooftop pool, lovely as always. They have made better customer service options: nice coffee machine and cookies in lobby in morning and...

1Thank James S
A TripAdvisor Member
Level Contributor
3 reviews
1 helpful vote
Reviewed 1 week ago via mobile

The place is ok for the price, however, it was missing essentials like Klinex. The rooms are not very sound proof and there was construction all around the building. Pillows are hard so you might want bring your own. The plus is that you have access to Hotel Los Arcos which has a decent pool and beach chairs and shading.

1Thank A TripAdvisor Member

274 photos of this hotel

Traveller photos: See what travellers like you saw

All Traveller Photos (264)
Room/Suite (40)
Pool/Beach Area (49)
Hotel & Grounds (39)
View from Room (8)
Family/Play Areas (2)
Bathroom (5)
Dining (8)
Other (113)

Management photos: Courtesy of the property manager

All Management Photos (10)
Hotel & Grounds (4)
Room/Suite (2)
Pool/Beach Area (2)
Other (2)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Puerto Vallarta hotels
0.1 km away
Playa Los Arcos Hotel Beach Resort & Spa
Playa Los Arcos Hotel Beach Reso...
#26 of 126 in Puerto Vallarta
2,219 reviews
0.0 km away
Los Arcos Suites
Los Arcos Suites
#27 of 126 in Puerto Vallarta
456 reviews
5.4 km away
Hacienda Buenaventura Hotel & Mexican Charm All Inclusive
Hacienda Buenaventura Hotel & Me...
#30 of 126 in Puerto Vallarta
1,285 reviews
Show Prices
Show Prices
Show Prices
2.2 km away
Buenaventura Grand Hotel & Great Moments All Inclusive
Buenaventura Grand Hotel & Great...
#29 of 126 in Puerto Vallarta
2,113 reviews
4.0 km away
Plaza Pelicanos Club Beach Resort
Plaza Pelicanos Club Beach Resor...
#41 of 126 in Puerto Vallarta
1,777 reviews
4.5 km away
Villa del Palmar Beach Resort & Spa
Villa del Palmar Beach Resort & ...
#23 of 126 in Puerto Vallarta
2,129 reviews
Show Prices
Show Prices
Show Prices


  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Beachfront
  • Free Parking
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Accessible rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Room Service
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Casa Dona Susana Hotel is one of the few intimate Boutique Style Adults-Only HOtels in Puerto Vallarta and where exclusivity is felt right down to the smallest details. However you spend your time, a vacation at this hotel is sure to be wonderfully relaxing experience. Discover Casa Dona Susana, the hotel that guarantees you memorable vacations. Relax in our recently renovated pool and solarium terrace, enjoy the sun of simply admire the panoramic bay view, the spectacular tropical mountains and the blue sea. Savor the most romantic sunsets in Puerto Vallarta You can enjoy the Restaurant, Beach Club, Bar and Spa service of our partner hotel, Playa Los Arcos Beach Resort & Spa, located just a few steps away. ... more   less 

Additional Information about Hotel Casa Dona Susana

Address: Calle Manuel M. Dieguez 171 | Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico (Formerly Los Arcos Vallarta)
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: $84 - $203 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel Casa Dona Susana 2.5*
Number of rooms: 42
Reservation Options:
TripAdvisor is proud to partner with Priceline, Hotels.com and Booking.com so you can book your Hotel Casa Dona Susana reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Hotel Style:
#15 On the Beach Hotel in Puerto Vallarta
#16 Romantic Hotel in Puerto Vallarta
#22 Family Hotel in Puerto Vallarta
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hotel Casa Dona Susana staff and other travellers.
38 questions
Ask a question

See all questions (38)

Questions? Get answers from Hotel Casa Dona Susana staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Balcony rooms are fun, inner rooms are quiet”
 of 5 bubbles ChrisD577, 11 Jan 2017 | Read review
“I am not sure how to escape the noise at this time.”
 of 5 bubbles NorthVanDMo, 8 Jan 2017 | Read review
“Beach is one block away”
 of 5 bubbles jamessD8118DA, 7 Jan 2017 | Read review
“Front Rooms on Floors 2,3 & 4 have balconies, Back rooms are small and have one outside window, and other rooms look out over the courtyard. The first floor rooms may be a little musty, because the courtyard is open to the sky, and when it rains, its wet in the courtyard.”
 of 5 bubbles TimJ937, 3 Dec 2016 | Read review
“Room 307 is the best room in the house - Then 207”
 of 5 bubbles papabeechtoronoto, 1 Dec 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay