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Hotel Casa Dona Susana

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Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Hotel Casa Dona Susana
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728 Reviews from our TripAdvisor Community

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Reviewed 3 days ago NEW

Hotel was very nice and friendly. Having access to the sister hotel across on the beach was great not to mention the pool on the roof top was cute. It's just a nice place to sleep and have fun. I would def stay here again!

Review collected in partnership with this hotel
Thank bertom747
Victoria, Canada
Reviewed 4 days ago NEW

We booked through Expedia.ca, and our reservation was ready upon arrival. When you book, you don't get a confirmation of the exact room setup although you're asked for your preference (2 double beds or 1 king). We'd requested a king, but there wasn't one available until our 2nd night (we stayed 5 nights in total). The rooms we had were...

1Thank Craig4420
La Cruz de Huanacaxtle, Mexico
Reviewed 4 days ago NEW

This hotel has an envious location, one block off of Basilio Badillio, but in a small side-street that avoids the noise and bustle of the neighborhood. The lobby courtyard has lots of character with its hanging plants and ceramic sculpture. On arrival, we were greeted warmly and our room was ready even though we were a few hours early. Check-out...

Review collected in partnership with this hotel
Thank Marty C
Seattle, Washington
Reviewed 5 days ago NEW

We ended up moving to Playa Los Arcos due to something being wrong with our door, but this hotel was beautiful and I would've been equally happy staying here. It's definitely more quiet, so it depends on what you prefer - the rooftop pool was beautiful but we never saw anyone there, so it's definitely a more calm environment. There...

Thank stepht90
Reviewed 1 week ago

Nice, friendly, clean, and well kept hotel. Adults only!!! Roof top pool is very nice and has an ocean view. Tucked away just off the main street and a block or two from the beach. Close to shopping, bars, coffee shops, and just about anything else you might be in the mood for.

Review collected in partnership with this hotel
Thank R5154RYricharda
Reviewed 1 week ago

First as a seasoned international traveler, I made some mistakes. The first was staying at a budget hotel, the second was paying upfront at check in for the entire 3 week stay (a practice that I should have questioned during check-in) and thirdly being intimidated by our current Presidents policies toward Mexico and as a result reluctant to demand a...

Thank travelerseattle
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear travelerseattle First I want to thank you for choosing Casa doña susana for your vacation and for taking the time to share you opinion from your recent stay. Please accept my biggest apologies that due to the high occupancy during your stay we weren't able to offer you a better room's location to make your stay an enjoyable one....

Philadelphia, Pennsylvania
Reviewed 1 week ago

We spent 5 weeks in this hotel and it felt like home. There were no problems , no issues, no complaints.Everyone was friendly and helpful. we have been going there for years and will continue to do so. Our reservations are already in for next year!

Review collected in partnership with this hotel
Thank b1xj0dc
Cotati, California
Reviewed 2 weeks ago

Beautiful hotel, very friendly and helpful staff. close walking to beach, malacan and restaurants. quiet place. my room had a refrigerator, small stove and all cooking utensils, made it easy to fix my own breakfast

Review collected in partnership with this hotel
Thank trvlldy019
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear trvlldy019 We appreciate you have taken the time to share your review about your recent visit to Casadoña Susana. We are glad to read that you've enjoyed your stay. Looking forward to host you in a very near future. Sunny Regards Antonio Robles General Manager

Calgary, Canada
Reviewed 2 weeks ago

I really enjoyed the location, although a couple minute walk from the beach. It was quiet and an adult setting. The beach, the pool and the rooftop pool were all great atmospheres. Victor, at the poolside bar, was exceptional!! A standout personality and you couldn't ask for a better bartender. Betulious was the waiter we always looked for! We will...

1Thank LynnnieB
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear LynnnieB Thank you very much for your nice comments; it is great to hear know that you enjoyed your stay at casa doña susana. I will make sure to let Victor and Betulio know of your appreciation, and please come and stay with us in a very near future. Sunny Regards Antonio Robles General manager

Nacogdoches, Texas, United States
Reviewed 2 weeks ago via mobile

We had a decent stay, we booked last minute so we can't complain too much because Casa Dona Susana was one of the only places left with vacancy. The air conditioning works really well, the bed is very hard, the staff was nice and always greeted us. There is construction right next door that starts up at about 8 a.m.,...

2Thank Amy C
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear Amy C First of all I want to apologize on behalf of all the staff for any inconvenience you may have encountered during your stay and also to thank you for sharing you review with us. We always like to know the positive and negative experiences our guests had to be able to improve and serve better. Looking forward...

290 photos of this hotel

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All Management Photos (10)
Hotel & Grounds (4)
Room/Suite (2)
Pool/Beach Area (2)
Other (2)
07/05/2017 08/05/2017
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  • Pool
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Casa Dona Susana Hotel is one of the few intimate Boutique Style Adults-Only HOtels in Puerto Vallarta and where exclusivity is felt right down to the smallest details. However you spend your time, a vacation at this hotel is sure to be wonderfully relaxing experience. Discover Casa Dona Susana, the hotel that guarantees you memorable vacations. Relax in our recently renovated pool and solarium terrace, enjoy the sun of simply admire the panoramic bay view, the spectacular tropical mountains and the blue sea. Savor the most romantic sunsets in Puerto Vallarta You can enjoy the Restaurant, Beach Club, Bar and Spa service of our partner hotel, Playa Los Arcos Beach Resort & Spa, located just a few steps away. ... more   less 

Additional Information about Hotel Casa Dona Susana

Address: Calle Manuel M. Dieguez 171 | Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico (Formerly Los Arcos Vallarta)
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: $74 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel Casa Dona Susana 2.5*
Number of rooms: 42
Reservation Options:
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Also Known As:
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Hotel Style:
#11 Best Value Hotel in Puerto Vallarta
#16 On the Beach Hotel in Puerto Vallarta
#16 Romantic Hotel in Puerto Vallarta
#22 Family Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Casa Dona Susana staff and other travellers.
41 questions
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Questions? Get answers from Hotel Casa Dona Susana staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We liked room 309 - king bed.”
  • 2 Dbl beds
  • Room 309
Craig4420, 25 Apr 2017 | Read review
“we never saw a good room but they may have them.”
travelerseattle, 19 Apr 2017 | Read review
“Every room has its own character. Ask to see a couple.”
R914ASdianew, 6 Apr 2017 | Read review
“For a larger room, choose a balcony room.”
mdw771, 29 Mar 2017 | Read review
“We were on the first floor, and it was very quiet.”
theodorep402, 27 Mar 2017 | Read review
5 of 5
US$62* /night
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Prices are for 1 room, 2 adults
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