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Hotel Casa Dona Susana

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Hotel Casa Dona Susana
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706 Reviews from our TripAdvisor Community

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Showing 567: English reviews
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Pagosa Springs, Colorado
Reviewed 2 days ago NEWvia mobile

Casa Donna Susana was a wonderful experience. The only downside was all the noisy building, and construction going on around the hotel during our stay, but the staff let us look into their sister hotels to see if we wanted to move. Exceptional service! We decided to stay in the room we had because of its larger size. Breakfast was...

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Thank travelsavvy2u
Kelowna, Canada
Reviewed 2 days ago NEW

We were checked into a room with no opening windows and the smell of mold was overwhelming! I asked the front desk staff if they could move us to a room with an opening window; they said no. I asked if one of their other hotels could accommodate us; they said no. After checking 3 times over a few hours...

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Thank Urbanbob
Saskatoon
Reviewed 4 days ago NEWvia mobile

We stayed at Hotel Casa dona Susana for 2 nights before flying home. You can't beat the location! Away from the noise and busy streets but close enough to get to the great beach, shops and restaurants - 1/2 block away! Hotel staff was very friendly and helpful. Room was very clean, but extremely tiny. Bed was very comfortable. The...

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Thank Vcmischkolz
Plymouth, Minnesota
Reviewed 6 days ago NEWvia mobile

Loved this hotel and the wonderful beach. Lovely Elizabeth at the front desk was so welcoming and excellent at her job. Every morning the coffee was fresh and cookies yummy. The beach was a good size and very accommodating. So many places to eat around there and just simply relax. Relax relax relax - that was the point and that's...

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Thank Pbrown2ndtime
Canada
Reviewed 1 week ago

Close to beach but quiet when you want! Rooftop pool was a lovely retreat and morning coffee much appreciated! Love the artistic and authentic Mexican charm of the Casa and the wonderful hosts. Thanks Elizabeth and Staff. See you next year!

Review collected in partnership with this hotel
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Thank Gloria K
San Diego, California
Reviewed 1 week ago

Smack in the middle, you can walk everywhere in the Zona Romantica. Room was small, but very nice. Windows open to inside courtyard. If you want decent view, get balcony room. Rooftop terrace with pool.

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Thank Michael D
Lincoln City, Oregon
Reviewed 1 week ago

Overall excellent service and location and friendly, helpful staff! Construction noise was a problem so hoping surrounding areas will be completed when we return. Perhaps an afternoon ice tea or water with lemon would be a nice addition. Enjoyed the pool

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Thank elaine w
Reviewed 1 week ago via mobile

A member of the family friendly Los Arcos properties and sharing in the amenities, the Casa Dona Susana is a great little hotel. With an old fashioned, classically rustic feel the rooms are just spacious enough to be comfortable. Our room came with a large piazza and the roof deck pool, though smaller, makes a nice alternative to the Los...

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Thank Kevin C
Toronto, Ontario
Reviewed 1 week ago

The hotel is great, employees are great. Everything walking distance, room was a bit small but super clean and organized. Allowing us to use Los Arcos restaurant, bar, pools and beach is a big bonus! Definitely recommend and I would definitely be coming back.

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Thank gustavow486
West Vancouver, Canada
Reviewed 2 weeks ago

Upon checking in the initial room we booked was on the 1st floor with no windows. We requested a balcony on the reservation but it must have been missed (it happens). We were upgraded to the second floor with frosted windows for 3 nights then moved up to 3rd floor with a balcony for the remainder of the trip. The...

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Thank Van198888

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Casa Dona Susana Hotel is one of the few intimate Boutique Style Adults-Only HOtels in Puerto Vallarta and where exclusivity is felt right down to the smallest details. However you spend your time, a vacation at this hotel is sure to be wonderfully relaxing experience. Discover Casa Dona Susana, the hotel that guarantees you memorable vacations. Relax in our recently renovated pool and solarium terrace, enjoy the sun of simply admire the panoramic bay view, the spectacular tropical mountains and the blue sea. Savor the most romantic sunsets in Puerto Vallarta You can enjoy the Restaurant, Beach Club, Bar and Spa service of our partner hotel, Playa Los Arcos Beach Resort & Spa, located just a few steps away. ... more   less 

Additional Information about Hotel Casa Dona Susana

Address: Calle Manuel M. Dieguez 171 | Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico (Formerly Los Arcos Vallarta)
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: $75 - $229 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel Casa Dona Susana 2.5*
Number of rooms: 42
Reservation Options:
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Also Known As:
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Hotel Style:
#9 Best Value Hotel in Puerto Vallarta
#15 On the Beach Hotel in Puerto Vallarta
#16 Romantic Hotel in Puerto Vallarta
#22 Family Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Casa Dona Susana staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not recommended”
 of 5 bubbles Urbanbob, 21 Mar 2017 | Read review
“With the construction, the less bright but maybe quieter lower floor rooms could be a better choice.”
 of 5 bubbles tomasd855, 1 Feb 2017 | Read review
“Adult building front desk employee Elizabeth has all the answers”
 of 5 bubbles randb_12, 22 Jan 2017 | Read review
“Balcony rooms are fun, inner rooms are quiet”
 of 5 bubbles ChrisD577, 11 Jan 2017 | Read review
“I am not sure how to escape the noise at this time.”
 of 5 bubbles NorthVanDMo, 8 Jan 2017 | Read review
5 of 5