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06/11/2017 07/11/2017
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    Hotel Casa Dona Susana

    Calle Manuel M. Dieguez 171 | Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico
    011 52 33 4160 5410
    Hotel website
    Lowest prices for your stay
    06/11/2017 07/11/2017
    Savings alert: 53% below average rate

    The price you found is 53% lower than this hotel's average rate of US$119/night.

    We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

    SAVE US$132
    SAVE US$132
    Traveller (288)
    Room & Suite (55)
    • Excellent47%
    • Very good35%
    • Average10%
    • Poor5%
    • Terrible3%
    Travellers talk about
    “roof top pool” (61 reviews)
    “sister hotel” (57 reviews)
    “romantic zone” (68 reviews)
    Free Wifi
    Air Conditioning
    Non-Smoking Hotel
    Room Service
    Wheelchair Access
    Rooftop Terrace
    Private Balcony
    2.5 Star Hotel
    All hotel details
    6 Nov7 Nov
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (787)
    Traveller rating
    Traveller type
    Time of year

    1 - 5 of 619 reviews

    Reviewed 1 week ago via mobile

    My reservation was messed up and nothing was said or done at all. Reception guy seemed worn out and basically, did nit care. Guess I am the one tourist too many. Just ignored me like I was a stray dog that showed up for scraps....More

    1  Thank treetica
    Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded yesterday

    Dear Treetica With great concern I've read your review and I'm sorry to hear that your vacation experience was not as you expected. We understand your disappointment, our main goal is to provide every one of our guests with a unique experience. Your feedback helps...More

    Reviewed 2 weeks ago

    Casa Susanna was perfect for our 4 night getaway. We paid for the all-inclusive option and we were so glad that we did. The restaurant is at Los Arcos which is around the corner. The dining area overlooks the beach and water. We enjoyed the...More

    Review collected in partnership with this hotel
    Thank Debbie A
    Reviewed 4 weeks ago

    We enjoy the location because you could walk to the boardwalk also to the sister company los Arcos restaurant and entertainment. The place was very clean they have the swimming pool on the roof which is nice to enjoy.More

    Review collected in partnership with this hotel
    1  Thank Rachel V
    Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded 3 weeks ago

    Dear Rachel V It is always nice to read this kind of reviews about our property. I'm glad to know you enjoyed your stay. Hopefully you can comeback soon to enjoy another great experience in your home. Away from home. Sunny Regards Antonio Robles General...More

    Reviewed 11 September 2017

    Hotel Casa Dona Susana was a very nice hotel. It is an adults only so it is very quiet. The room is small but comfortable. There is a super nice pool on the roof of the hotel with a great view. You can also use...More

    2  Thank Jenny V
    Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded 4 weeks ago

    Dear Jenny V I’m so glad to know that you truly liked the facilities, the delicious food at our restaurant our surroundings and the friendly service of the staff. Our visitors’ reviews are always welcome. Guest satisfaction is the goal we try to achieve every...More

    Reviewed 9 September 2017

    The agent at check in could have been less interested in his phone but apart from that the room was very clean and comfortable. The roof top was perfect and peaceful. Location close to beach and restaurants. A short Uber ride from the airport. Will...More

    Review collected in partnership with this hotel
    1  Thank johannkw
    Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded 15 September 2017

    Dear johannkw I appreciate that you took the time to give us a feed back, please rest assured that all of your comments have been forwarded to the correct department and acted upon. Once again thank you for your time and your important comments. I...More

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    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Pool
    • Free High Speed Internet ( WiFi )
    • Room Service
    • Hotel Amenities
    • Multilingual Staff
    • Room Service
    • Concierge
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Outdoor pool
    • Price range
    • US$49 - US$218 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #15 On the Beach Hotel in Puerto Vallarta
    • #16 Romantic Hotel in Puerto Vallarta
    • #22 Family Hotel in Puerto Vallarta
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Suites ,
    • Accessible rooms
    • Number of rooms
    • 42
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, TripOnline SA, Orbitz, getaroom.com, Travelocity, Cancelon and Hotwire so you can book your Hotel Casa Dona Susana reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Jalisco >
    • Puerto Vallarta
    • Also Known As
    • Casa Dona Susana Hotel Puerto Vallarta ,
    • Casa Dona Susana Puerto Vallarta
    Add Photo Photos
    Traveller (288)
    Room & Suite (55)
    Pool & Beach (54)
    Dining (9)
    Hotel & Grounds (175)
    Bathroom (5)
    Family and Play Areas (3)
    Los Arcos Suites
    559 reviews
    .03 km away
    Hotel Mercurio
    457 reviews
    .10 km away
    Hotel Posada de Roger
    879 reviews
    .17 km away
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    2,732 reviews
    .09 km away
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    Ask a question
    Questions & Answers
    16 September 2017|
    AnswerShow all 4 answers
    Response from G D | Reviewed this property |
    Yes bottled water was provided in the fridge, in our room, at no extra cost. The hotel is in the romantics zone and located near numerous stores/shops including a XOXO store similar to a 7-11 or Circle K store.
    Jan D
    2 September 2017|
    Response from riskyone | Reviewed this property |
    Yes they have an elevator
    16 August 2017|
    AnswerShow all 3 answers
    Response from Frank P | Reviewed this property |
    Both of the above are right on the mark. Sorry I can't add anything other than call the hotel and ask.
    Room Tips
    "We stayed on the third floor and the second floor toward the back."
    Read review
    "Loved the nightly decor changes! No complaints."
    Read review
    "safe, clean, nice pool advise rooms 105-107 205-207 305-307"
    Read review
    "All rooms are smaller but nice with a small fridge and safe in each closet."
    Read review
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