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Hotel Casa Dona Susana

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Hotel Casa Dona Susana
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642 Reviews from our TripAdvisor Community

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Showing 512: English reviews
Hempstead, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed yesterday NEW

Although there was a lot of Construction, the staff constantly do their best to make me comfortable. I could have stayed at another hotel not doing renovations, but if you want to be around some of the best people in Mexico, Casa Dona is the place. Elizabeth takes care of you at the front desk, the staff helps you settle... More 

Review collected in partnership with this hotel

Helpful?
Thank Tim J
toronto
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 days ago NEW

Stayed from the 26th-29th for my friends 40th birthday and loved everything. The service was really great, I always felt respected and comfortable. The hotel is a classic Mexican style 4 story property. I loved the decor and you can tell care has gone into it building and maintaining the property. Beautiful roof top pool and a great big FIG/GUAVA... More 

Helpful?
2 Thank papabeechtoronoto
Courtenay, Canada
Level Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 days ago NEW

We booked online as our usual small hotel was booked for the days were wanted. We had taken a photo of the outside of this hotel on our last stay so we booked it. The first night was not so great as our room was on the inside of the courtyard and there was some painting happening on many of... More 

Review collected in partnership with this hotel

Helpful?
Thank KimSlenoPhotos
Calgary
Level Contributor
111 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 3 days ago NEW

We loved the hotel. It is great that it is part of Los Arcos, so you can have access to the beach. The pool on the roof is spectacular. The staff were really good, and responded to any queries we had. The rooms are a bit small, but we had a fridge and sink, hot-plate, and enough dishes to have... More 

Review collected in partnership with this hotel

Helpful?
Thank will-from-Calgary
Kelowna, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 days ago NEW

Friendly staff, clean rooms, good location in Old Town. Renovations appear to be over. Lovely pool and deck on the roof, shade can be hard to find, some more sun umbrellas would be useful. The type of room we booked was not available on arrival, but we were given a comfortable room the 1st night, then moved to a lovely... More 

Review collected in partnership with this hotel

Helpful?
1 Thank iStuart
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Thank you very much for taking the time to give us such an excellent review. You can rest assure that I will let everybody know of your recognition. Our main goal is to give our entire guest the best experience ever. I am happy to announce that the renovations are done. and CDS is more beautiful than ever. We are... More 

Phoenix, Arizona
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 days ago NEW

This is the smallest of the 3 hotels of the Los Arcos brand, but very friendly and accommodating. Just a few hundred feet to the beach in the Romantic Zone. It has a lovely rooftop pool with plenty of deck chairs. Surrounded by a great variety of bars and restaurants. All the rooms surround a 5-story courtyard with an enormous... More 

Helpful?
Thank Frank P
Seattle, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

The best part of the property is the staff!! They were incredibly helpful and made you feel at home. If you also choose the all inclusive, which I suggest, the folks at the Los Arcos are also amazing.. the food was yummy, the never ending drinks were great!! I can't wait to go back in the near future.

Review collected in partnership with this hotel

Helpful?
1 Thank law1420
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear law1420 Thank you so much for your preference and for choosing Casa doña Susana, your home in Puerto Vallarta. We are more than happy to know that you had a fantastic time and that all of our staff went above and beyond to make sure you had the best time ever. We are looking forward already for your next... More 

Denver
Level Contributor
2 reviews
Reviewed 1 week ago via mobile

We took a tour of the hotel in May of 2016, as we were staying at an all inclusive in the hotel Zone. We always end up down in the Romantic Zone however. I had seen the Hotel Casa Susana in my research and thought it was beautiful. Bono the Concierge said welcome, and we told him we had thought... More 

Helpful?
Thank John W
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear John W Thank you very much for the comments about your experience on your last visit, in Casa doña Susana we love to serve the guest and want good memories always carried for you, we going to share with people who did very nice your vacations and made unforgettable for you. We hope to see you soon. Sunny Regards... More 

Canada
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 weeks ago

We stayed there one week. The location is perfect so convenient and the association with Los Argos hotels is great. We had a lovely room with a balcony right next to the elevator whilst it was under construction. It did not bother us, it was fascinating how they progressed. It was working exactly on the date (Nov 15) that was... More 

Helpful?
1 Thank Snorkel4
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear Snorkel4 I appreciate that you took the time to give us a feed back, as you witnessed we are constantly improving our facilities with only one purpose. To offer our guests the best vacation experience ever. Once again thank you for your time and your important comments. I hope to have the opportunity to host and serve you again... More 

Petaluma, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

Casa Doña Susana was undergoing renovation, so we were accommodated across the street at Los Arcos Suites. Along with Playa Los Arcos, these 3 hotels give you a real flavor of Mexico. Nothing fancy, nothing over-the-top, but you really know that you are in Mexico - in a good way. Things might be a bit quirky and maybe the food... More 

Review collected in partnership with this hotel

Helpful?
1 Thank Peter J
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear Peter J First of all, I want to thank you for choosing Casa doña Susana and for sharing your experience with us. We are happy to know that you had a good vacation and that you enjoyed everything we have to offer. Our main goal is to provide the most best service of all, but most importantly to make... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Beachfront
  • Free Parking
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Casa Dona Susana Hotel is one of the few intimate Boutique Style Adults-Only HOtels in Puerto Vallarta and where exclusivity is felt right down to the smallest details. However you spend your time, a vacation at this hotel is sure to be wonderfully relaxing experience. Discover Casa Dona Susana, the hotel that guarantees you memorable vacations. Relax in our recently renovated pool and solarium terrace, enjoy the sun of simply admire the panoramic bay view, the spectacular tropical mountains and the blue sea. Savor the most romantic sunsets in Puerto Vallarta You can enjoy the Restaurant, Beach Club, Bar and Spa service of our partner hotel, Playa Los Arcos Beach Resort & Spa, located just a few steps away. ... more   less 

Additional Information about Hotel Casa Dona Susana

Address: Manuel M. Dieguez 171, | Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico (Formerly Los Arcos Vallarta)
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: $93 - $195 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel Casa Dona Susana 2.5*
Number of rooms: 42
Reservation Options:
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Also Known As:
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Hotel Style:
#15 On the Beach Hotel in Puerto Vallarta
#16 Romantic Hotel in Puerto Vallarta
#22 Family Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Casa Dona Susana staff and other travellers.
37 questions
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Questions? Get answers from Hotel Casa Dona Susana staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Front Rooms on Floors 2,3 & 4 have balconies, Back rooms are small and have one outside window, and other rooms look out over the courtyard. The first floor rooms may be a little musty, because the courtyard is open to the sky, and when it rains, its wet in the courtyard.”
 of 5 bubbles TimJ937, 3 Dec 2016 | Read review
“Room 307 is the best room in the house - Then 207”
 of 5 bubbles papabeechtoronoto, 1 Dec 2016 | Read review
“Choose a room with a balcony. ”
 of 5 bubbles KimSlenoPhotos, 1 Dec 2016 | Read review
“Ask for rooms at the back - quieter.”
 of 5 bubbles will-from-Calgary, 1 Dec 2016 | Read review
“Get a balcony”
 of 5 bubbles Snorkel4, 20 Nov 2016 | Read review
5 of 5
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