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    Hotel Casa Dona Susana

    Calle Manuel M. Dieguez 171 | Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico
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    Best prices for your stay
    09/07/2017 10/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$68
          US$60
          US$68
          US$60
          Traveller (280)
          Room & Suite (55)
          Pool & Beach (54)
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          Overview
          • Excellent46%
          • Very good36%
          • Average10%
          • Poor5%
          • Terrible3%
          Travellers talk about
          “roof top pool” (59 reviews)
          “sister hotel” (55 reviews)
          “romantic zone” (67 reviews)
          Free Wifi
          Free Parking
          Air Conditioning
          Pool
          Non-Smoking Hotel
          Airport Transportation
          Room Service
          Suites
          Concierge
          Wheelchair Access
          Meeting Rooms
          Laundry Service
          Rooftop Terrace
          Private Balcony
          2.5 Star Hotel
          All hotel details
          Offers from Hotel Casa Dona Susana
          Offers & Announcements: Package Deal
          Los Arcos Suites
          516 reviews
          #24 of 123 hotels in Puerto Vallarta
           
          Playa Los Arcos Hotel Beach Resort & Spa
          2,540 reviews
          #28 of 123 hotels in Puerto Vallarta
           
          Plaza Pelicanos Club Beach Resort
          1,949 reviews
          #45 of 123 hotels in Puerto Vallarta
           
          Krystal Puerto Vallarta
          1,487 reviews
          #57 of 123 hotels in Puerto Vallarta
           
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          Rooms
          9 Jul10 Jul
          |
          1 room, 2 adults, 0 children
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          Write a Review
          Reviews (744)
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          There are newer reviews for Hotel Casa Dona Susana See the most recent reviews

          141 - 145 of 744 reviews

          Reviewed 14 June 2016

          My wife and I went to Puerto Vallarta for our anniversary. We had booked our room through booking.com for what seemed like a reasonable rate. The Casa Dona Susana is the boutique sister hotel to the larger, beach side Playa Los Arcos resort. I'm assuming...More

          Thank Naveen J
          Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded 17 June 2016

          Dear Naveen J Thank you very much for the comments about your experience on your last visit, in Casa doña Susana we love to serve the guest and want good memories always carried for you, we going to share with people who did very nice...More

          Reviewed 2 June 2016

          Each time I go outside the USA, there is always a little adjustment for me wondering if we selected the right place for us. My motto is "If you expect the worst, you'll be pleasantly surprised.". While this hotel may not be as glorious and...More

          Thank DoubleStuff
          Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded 4 June 2016

          Dear DoubleStuff Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Casa doña Susana. We were delighted that you've enjoyed all the details we take pride in offering our guests, specially referring about our...More

          Reviewed 28 May 2016

          An authentic smaller hotel with a courtyard. Older, but well maintained. Plus you get all the benefits and amenities of the parent property, Los Arcos Hotel, across the street at the beach--beach chairs, pool, etc. I prefer smaller hotels

          Review collected in partnership with this hotel
          Thank Tanya R
          Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded 30 May 2016

          Dear Tanya R Thanks for taking the time to leave your kind words and observations following your recent stay with us We look forward to have the pleasure of having you back home in the near future. Sunny Regards Antonio Robles

          Reviewed 21 May 2016

          We stay at their sister hotel, los arcos suites which is just across the street and visit the pool area at this hotel. the pool is quiet because no childre are allowed. the chief butler, Boni is great as is all the staff. Boni makes...More

          1  Thank bob g
          Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded 26 May 2016

          Dear Bob G. Thank you very much for the comments about your experience on your last visit, in Casa doña Susana we love to serve the guest and want good memories always carried for you, we going to share with people who did very nice...More

          Reviewed 20 May 2016 via mobile

          The hotel was very clean,nice atmosphere, but staff was very rude and unhelpful to me,the only one who say pleasant and helpful was Rock head of security,I did not receive my messages, no call when someone came by to see me,,if I had known you...More

          1  Thank anies c
          Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded 22 May 2016

          Dear Anies C Thank you for choosing us for your recent stay and for taking your time to share your opinion on our service. I am very concern to learn that you are not happy with the level of service our staff provided you during...More

          Los Arcos Suites
          516 reviews
          #24 of 123 hotels in Puerto Vallarta
           
          Playa Los Arcos Hotel Beach Resort & Spa
          2,540 reviews
          #28 of 123 hotels in Puerto Vallarta
           
          Plaza Pelicanos Club Beach Resort
          1,949 reviews
          #45 of 123 hotels in Puerto Vallarta
           
          Krystal Puerto Vallarta
          1,487 reviews
          #57 of 123 hotels in Puerto Vallarta
           
          About
          Awards & Recognition
          Certificate of Excellence
          Amenities
          • Top amenities
          • Pool
          • Room Service
          • Free Parking
          • Free High Speed Internet ( WiFi )
          • Hotel Amenities
          • Room Service
          • Concierge
          • Multilingual Staff
          • Free Parking
          • Airport Transportation
          • Meeting Rooms
          • Laundry Service
          • Room amenities
          • Air Conditioning
          • Things to do
          • Pool
          Details
          • Price range
          • US$61 - US$102 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #15 On the Beach Hotel in Puerto Vallarta
          • #16 Romantic Hotel in Puerto Vallarta
          • #22 Family Hotel in Puerto Vallarta
          • Room types
          • Non-Smoking Rooms ,
          • Suites ,
          • Accessible rooms
          • Number of rooms
          • 42
          • Reservation Options
          • TripAdvisor is proud to partner with Hotwire, Expedia, Hotels.com, Booking.com, Travelocity, TripOnline SA, Cancelon, HotelQuickly, getaroom.com and Priceline so you can book your Hotel Casa Dona Susana reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Mexico >
          • Jalisco >
          • Puerto Vallarta
          • Also Known As
          • Casa Dona Susana Hotel Puerto Vallarta ,
          • Casa Dona Susana Puerto Vallarta
          Add Photo Photos
          Traveller (280)
          Room & Suite (55)
          Pool & Beach (54)
          Dining (8)
          Hotel & Grounds (167)
          Bathroom (5)
          Family and Play Areas (3)
          Nearby
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          Los Arcos Suites
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          .02 km away
           
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          Questions & AnswersAsk a question
          wcesue
          Does Bonni (butler) still work there?
          11 May 2017|
          Answer Show all 3 answers
          Response from Kevin C | Reviewed this property |
          My wife says he was available and quite helpful during our stay in March.
          1
          Vote
          Christie C
          Hi, Christie. What would you like to know about this accommodation? Can I up grade my room to a king with balcony on the top floor?
          4 April 2017|
          Answer Show all 3 answers
          Response from Frank P | Reviewed this property |
          Hi Christie, The best answer would come from the front desk. :-) (800) 648-2403 USA Frank
          1
          Vote
          Tina S
          Is this adult only? I have 13-14 yr olds is this acceptable? And what about the week of xmas- really all booked up right now?
          28 February 2017|
          Answer Show all 6 answers
          Response from wcesue | Reviewed this property |
          Adult only
          0
          Votes
          Room Tips
          "#105 106 107 have balconies."
          Read review
          "Enjoyed evenings out on the balcony."
          Read review
          "At the moment, interior rooms to the south and west are quieter. There tends to be a lot of noise from the..."
          Read review
          "Loved room 105"
          Read review
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