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Hotel Casa Dona Susana

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Hotel Casa Dona Susana
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712 Reviews from our TripAdvisor Community

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Showing 571: English reviews
Vancouver, Canada
Reviewed 26 February 2016

Great location in the centre of town I would highly recommend this hotel. Friendly and helpful staff, Bonifacio the chief butler, the front desk staff and my maid were great and always there to assist or answer questions. Very clean. Hotel guests are friendly too and some have been coming back to thIs hotel for years. This is my fourth...

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Helpful?
Thank Alan L
CorporativoLosArcos, Gerente at Hotel Casa Dona Susana, responded to this review

Dear Alan L It is our pleasure to hear about your wonderful experience you had at Casa doña Susana. Our staff will be happy to hear your kind comments. It is our policy to comply with the desires of our guests by offering warm and courteous Customer Service, comfortable accommodations and excellent food quality. Your feedback is highly welcome as...

Holliston, Massachusetts
Reviewed 19 February 2016

The front balcony rooms are the best! Middle rooms are very very small. The hotel staff is always very friendly. Having a fridge in the room is a huge benefit in being able to take advantage of buying wine and beer at the local market to have in our room at our leisure.

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Helpful?
Thank Susan M
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear Guest Thank you for visiting us and for sharing your comments. I am glad that you enjoyed our facilities and services. Looking forward to host you again. Sunny Regards Antonio Robles General Manager

Oshkosh, Wisconsin
Reviewed 18 February 2016

There are 2 nice features of this boutique hotel in the zona romantica: it is an adults only property with a beautiful rooftop pool and lounge area (views in all directions) and it is owned by the same people as Los Arcos beach resort around the corner with access to their beach lounges, restaurant, bar, pool, etc. Unfortunately on our...

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Helpful?
Thank JuneJon
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear JuneJon We would like to express our most sincere gratitude for your positive comments on Casa doña Susana; we are committed to fulfill our guest’s expectations. We are glad you enjoyed your vacation experience with us. And very happy you enjoyed our facilities. Sunny Regards Antonio Robles General Manager

Normal Illinois
Reviewed 18 February 2016

We loved this hotel. No children adults only. Pool on roof very quiet and secluded. Close to the beach and many restaurants near by. Staff went out of their way to help us at every turn. Boni , Elizabeth, at the front desk and Elizabeth or maid where all stand outs. We will return here again!!!!

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1Thank regasd
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear regasd Our visitors’ reviews are always welcome. Guest satisfaction is the goal we try to achieve every single day at Casa doña Susana. We are glad we did it this time with you. Looking forward to host you in a very near future. Antonio Robles General Manager

Prince George, British Columbia
Reviewed 14 February 2016

Loved the location, half block from playa muertos. Quiet spot in a busy place. The staff was really welcoming. The room was clean. The pool on the roof was the perfext spot to end the day. The character of the hotel was amazing.

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1Thank danielouellette2
CorporativoLosArcos, Gerente at Hotel Casa Dona Susana, responded to this review

Dear danielouellette2 Thank you very much for sharing your experience. Is always a pleasure to read reviews like yours. We love to host you again ina very near future. Sunny Regards Antonio Robles General Manager

Reviewed 13 February 2016

We stayed there for a week. The staff was really helpful and the room was clean. Loved the roof top pool. Perfect location close to all of the action on Olas Altas. Some of the art work choices were interesting including a painting of Jesus and little children looking down at you over your bed.

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1Thank Adam R
CorporativoLosArcos, Gerente at Hotel Casa Dona Susana, responded to this review

Dear Adam R. Sincerely Thank you for your kind words. It is always nice to hear that our guest enjoy every minute at our beautiful hotel. I hope to have the honor to host you again! Sunny Regards Antonio Robles General Manager.

Lenexa, Kansas
Reviewed 11 February 2016

My experience overall at Casa Susana was very good. My only issue was the condition of the shower. I needed 2 beds and I think this room was the only one available with that requirement. The shower enclosure had mold and should be replaced. Room very quiet and good beds. We are considering staying there next year.

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Thank 371tom
CorporativoLosArcos, Gerente at Hotel Casa Dona Susana, responded to this review

Dear 371tom I appreciate that you took the time to give us a feed back, please rest assured that all of your comments have been forwarded to the correct department and acted upon. I wish we had been aware of your discomfort while you where here at the hotel. Once again thank you for your time and your important comments....

Savannah, GA
Reviewed 7 February 2016 via mobile

My husband and I have stayed here several times in the last few years. We usually like to come to downtown PV to stay a few nights before or between our timeshare weeks up in Nuevo Vallarta. This hotel is charming --pure Mexican architecture and beautiful carved furniture and doors. The staff couldn't be nicer and the rooftop pool offers...

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3Thank PackAndGoMama
CorporativoLosArcos, Gerente at Hotel Casa Dona Susana, responded to this review

Dear PackAndGoMama We appreciate you have taken the time to share such an enthusiastic review about your recent visit to Casa doña Susana We are overjoyed to read that you've enjoyed your stay, especially our delicious food. We sincerely hope we can have the honor of being your host in the near future. . Warmest regards! Antonio Robles General Manager

Glasgow
Reviewed 6 February 2016 via mobile

Stayed here for around five days. Very relaxed atmosphere here. Most rooms are internal, opening into the courtyard. This creates a problem for natural light and privacy. There are rooms overlooking the street with a balcony, but these come at a higher rate. Good area on the rooftop with a swimming pool and lounging areas. Often busy, often quiet. Get...

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Thank ElCartoharvetta
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

dear ElCartoharvetta Thank you so much for your visit and for leaving us your review. We feel so honored to know that you had a wonderful stay with us. We can't wait to have you back next year, here at your home away from home. Sincerely Antonio Robles General Manager

Florida
Reviewed 4 February 2016

This boutique hotel has a charming court yard and nice roof top sitting area.The location is great near many restaurants, cafés and the beach in the romantic zone/old town area. The guest room was small with no real view. The bath room was basic and needed updating. I could never connect with wifi signal. Construction noise near by. Air conditioning...

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2Thank jeffrey435
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear jeffrey435 First of all thank you very much for choosing us to be part of your vacation & for sharing with us your feed back. We seriously take all our guests comments in order to make the necessary corrections. We hope to have the honor to host you again! Sincerely Antonio Robles General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Casa Dona Susana Hotel is one of the few intimate Boutique Style Adults-Only HOtels in Puerto Vallarta and where exclusivity is felt right down to the smallest details. However you spend your time, a vacation at this hotel is sure to be wonderfully relaxing experience. Discover Casa Dona Susana, the hotel that guarantees you memorable vacations. Relax in our recently renovated pool and solarium terrace, enjoy the sun of simply admire the panoramic bay view, the spectacular tropical mountains and the blue sea. Savor the most romantic sunsets in Puerto Vallarta You can enjoy the Restaurant, Beach Club, Bar and Spa service of our partner hotel, Playa Los Arcos Beach Resort & Spa, located just a few steps away. ... more   less 

Additional Information about Hotel Casa Dona Susana

Address: Calle Manuel M. Dieguez 171 | Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico (Formerly Los Arcos Vallarta)
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: $75 - $179 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel Casa Dona Susana 2.5*
Number of rooms: 42
Reservation Options:
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Also Known As:
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Hotel Style:
#9 Best Value Hotel in Puerto Vallarta
#15 On the Beach Hotel in Puerto Vallarta
#16 Romantic Hotel in Puerto Vallarta
#22 Family Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Casa Dona Susana staff and other travellers.
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Questions? Get answers from Hotel Casa Dona Susana staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on the first floor, and it was very quiet.”
 of 5 bubbles theodorep402, 27 Mar 2017 | Read review
“Not recommended”
 of 5 bubbles Urbanbob, 21 Mar 2017 | Read review
“With the construction, the less bright but maybe quieter lower floor rooms could be a better choice.”
 of 5 bubbles tomasd855, 1 Feb 2017 | Read review
“Adult building front desk employee Elizabeth has all the answers”
 of 5 bubbles randb_12, 22 Jan 2017 | Read review
“Balcony rooms are fun, inner rooms are quiet”
 of 5 bubbles ChrisD577, 11 Jan 2017 | Read review
5 of 5