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Buenaventura Grand Hotel & Great Moments All Inclusive

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2,012 Reviews from our TripAdvisor Community

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Showing 1,240: English reviews
Edmonton
Reviewed 2 days ago NEW

After spending a day on the hotel's roped off beach and chasining away vendors trying to sell everything imaginable, I am now in my room, at 4:30 pm, to find it has not been cleaned - again. This has been an on going problem since we got here a week ago. At times we stayed on the beach until 5:00...

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Thank PydaGilmar
Richmond, California
Reviewed 3 days ago NEW

I've stayed at Buenaventura about 3 times. If I had written this review after my first stay i might have given it a kinder review but honestly I feel that this hotel has gotten exponentially worse every time I've been here. It's only saving grace are the employees! The staff at the front desk is attentive and tries to address...

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Thank maricela2183
Vancouver, Canada
Reviewed 5 days ago NEW

This is my third visit to this hotel, impressed with everything, if you are looking for great service, friendly staff, beachfront and seeing a well run hotel this is for you...rooms are spacious, beds comfy, balcony with a view (book this), walk in shower, three pools. Kids area. GREAT food for an all inclusive!! Beach bar has swings to sit...

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2Thank hannah
Arizona
Reviewed 1 week ago NEWvia mobile

We stayed at Buenaventura November 19-26. We had an amazing trip! Let me first say, we travel to a different location in Mexico every November, and stay at resorts that are 2 star, and 5 star so we have stayed at many different places across the board of luxury. I picked Buenaventura after reading reviews for 6 months prior to...

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7Thank FMW1984
Richmond, Canada
Reviewed 1 week ago NEW

Great food, friendly service & very helpful when you need them. Sayuri Ferral (Guest service manager), literally made our experience way easier. She found the way to help us out in all the resquest that we had. We only reseved one night at first but because of the good experience and great service, we ended up staying one more night....

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2Thank Anthony M
Buenaventura G, Director de Relaciones con Clientes at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review
Google Translation

Apreciable Anthony M Gracias por compartir su experiencia con cada uno de nuestros futuros visitantes, estamos felices de saber que...

Reviewed 1 week ago

My wife and I spent a week here. Part of the patio was being renovated and Jalisco was playing host to a national youth soccer tournament and it seemed as though most of the kids were staying at this property, yelling, right outside our room. The staff was friendly and tried their best to be understanding and accommodating but with...

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Helpful?
Thank Ken B
Buenaventura G, Director de Relaciones con Clientes at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review

Dear Ken B Thank you for taking your time to share with us your experience in Buenaventura Grand, it is a shame that you didn't enjoy however, I assure you that all our staff is always working very hard and willing to go the extra mile to provide wondelful experiences to our guests. We hope you will give us a...

Vernon, Canada
Reviewed 2 weeks ago

We knew when we booked that the resort that it was kid friendly. There were so many kids when we got there and the pools were crazy crowded. ( we were told there was an annual Soccer tournament) Fortunately after the weekend everything quieted down. Also their restaurant/ bar was closed for renovations. That said, they made great strides to...

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3Thank Natalie1234551
Buenaventura G, Director de Relaciones con Clientes at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review

Dear Natalie1234551 Thank you for taking the time to provide us your detailed feedback about your recent stay at Buenaventura Gran. We are delighted to learn your trip was fun and you enjoyed our facilities, the accommodations and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. Our goal...

Reviewed 2 weeks ago via mobile

Too many children , need adult area. Adult bar, only one real restaurant power turned off for over 5 hours construction noise. Staff lovely. Close to town. No bath tub.needs to be updated will not stay there again.

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1Thank Fae H
Buenaventura G, Director de Relaciones con Clientes at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review

Dear Fae H I would like to say that I appreciate the time you took to share with us your experience. I want to let you know that I feel truly sorry that we could not fulfill your expectations, it is very disappointing with some of our services, I assure you we are taking specific actions to improve and offer...

Calgary, Canada
Reviewed 2 weeks ago

We booked this hotel because it is close to the malecon which was a plus. The staff were friendly but I think they were overwhelmed. The soccer teams arriving seemed to take over the whole hotel. The pools were packed and people were hollering in the hallways late at night. During the day construction was going on. Constant noise. The...

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Thank sueden640
Buenaventura G, Director de Relaciones con Clientes at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review

Dear Guest We appreciate the valuable time you took to share with us your comments, I am very surprised about the impression you took from us because this is not the image we proyect to most of our guest and I want to let you know that I feel truly sorry that we could not fulfill your expectations. I assure...

St. Paul, Canada
Reviewed 2 weeks ago

Our recent stay at the Buenaventura Grand Hotel &Great Moments was awesome. The staff and service in all areas was exceptional! Ricardo and Omar, your restaurant service was the best; you guys rock! Raymond and Estabon, your bar service was memorable; you guys are amazing! Eduardo and Jorge, your pool service was very attentive; you guys are awesome! Tony and...

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2Thank lj562016
Buenaventura G, Director de Relaciones con Clientes at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review

Dear Guest Thank you for taking the time to provide us your detailed feedback about your recent stay at Buenaventura Gran. We are delighted to learn your trip was fun and you enjoyed our facilities, the accommodations and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. Our goal...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Beachfront
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
Official Description (provided by the hotel)
Treat yourself to an unequalled all-inclusive resort experience at the best location in Puerto Vallarta. Beach, sunshine, tropical setting, vibrant spaces with color and joy, we provide everything you're looking for. A breath-taking place to relax and enjoy a fun-filled getaway. Buenaventura Grand Hotel & Great Moments invites you to enjoy its all-inclusive program with its excellent cuisine, as well as numerous activities suitable for the entire family. Our 234 rooms and suites include all of the comforts and amenities you'll require for an unforgettable stay, regardless of the purpose of your trip. ... more   less 

Additional Information about Buenaventura Grand Hotel & Great Moments All Inclusive

Address: Avenida Mexico 1301, Puerto Vallarta 48350, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: $240 - $488 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Buenaventura Grand Hotel & Great Moments All Inclusive 4*
Number of rooms: 225
Reservation Options:
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Also Known As:
Buenaventura Grand Hotel Puerto Vallarta
Buenaventura Puerto Vallarta
Buenaventura Hotel Puerto Vallarta
Buenaventura Grand Puerto Vallarta
Buenaventura Beach Hotel Puerto Vallarta
Hotel Style:
#17 Spa Hotel in Puerto Vallarta
#18 Luxury Hotel in Puerto Vallarta
#22 On the Beach Hotel in Puerto Vallarta
#34 Family Hotel in Puerto Vallarta
#38 Romantic Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Buenaventura Grand Hotel & Great Moments All Inclusive staff and other travellers.
135 questions
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Questions? Get answers from Buenaventura Grand Hotel & Great Moments All Inclusive staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room facing the beach or the pool. The outer rooms face the streets and side ally which are incredibly noisy.”
 of 5 bubbles maricela2183, 8 Dec 2016 | Read review
“Ask for ocean view!”
 of 5 bubbles hannah, 6 Dec 2016 | Read review
“Ask for an ocean view apartment”
 of 5 bubbles X2320UPanthonym, 4 Dec 2016 | Read review
“The higher the floor the better the view of the bay and sunsets.”
 of 5 bubbles kenbF3363YL, 29 Nov 2016 | Read review
“Ask to see the room first. We were on the first floor.”
 of 5 bubbles sueden640, 24 Nov 2016 | Read review
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