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Buenaventura Grand Hotel & Great Moments All Inclusive

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1,993 Reviews from our TripAdvisor Community

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There are newer reviews for Buenaventura Grand Hotel & Great Moments All Inclusive
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Showing 1,235: English reviews
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 April 2011

We have been to Puerto vallarta a number of times and always end up going back to the BuenaVentura Hotel. Raul Garcia the Captain is the most thoughtful and caring customer orientated staff member I have met. He makes sure all your needs are met and always is concerned that everything is alright. Along with his New Head Conciege who... More 

Helpful?
2 Thank 031066
Buenaventura G, Director de Relaciones Públicas at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review

Estimado cliente, agradecemos sus comentarios, son fundamentales para poder mejorar. Dear guest, we thank your comments, we work on improving our services. More 

Vancouver, British Columbia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 16 April 2011

We were glad we had booked this hotel after much research online. We selected it because of the mostly great reviews and the proximity to the malecon. It is a solid 10 minute walk to the malecon and not 5 minutes as others have said, and we are pretty fast walkers, but I wouldn't call this a negative. Our deluxe... More 

Helpful?
2 Thank LovestoDance
Buenaventura G, Director de Relaciones Públicas at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review

Estimado cliente, agradecemos sus comentarios, son fundamentales para poder mejorar. Dear guest, we thank your comments, we work on improving our services. More 

Calgary, Canada
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 April 2011

Big thankyou to Elizabeth and Belen (concierge) for your undivided attention and calm demure. All the service staff are good natured, accomadating all our needs, and extremely friendly. Special thank you to the two amazing bar servers, Javier and Guatalupe! Gracias amigos! Excellent location close to the boardwalk and old downtown. Accomadations and food quality excellent too. No problems the... More 

Helpful?
2 Thank loli88
Buenaventura G, Director de Relaciones Públicas at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review

Estimado cliente, agradecemos sus comentarios, son fundamentales para poder mejorar. Dear guest, we thank your comments, we work on improving our services. More 

Prince George, Canada
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 11 April 2011

I was at the Buenaventura for one week with my 8 year old daughter. The deluxe room that was part of our package was street side and knowing this, I didn't even look at it, but immediately got the upgrade to pool/ocean side. Although they asked for 60 dollars per night, I talked them down to 30 dollars, and it... More 

Helpful?
2 Thank luvtotravel_123456
Buenaventura G, Director de Relaciones Públicas at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review

Estimado cliente, agradecemos sus comentarios, son fundamentales para poder mejorar. Dear guest, we thank your comments, we work on improving our services. More 

Minneapolis, Minnesota
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 10 April 2011

Buenaventura is a nice small hotel, great for couples, singles, and kids during the day. Not too much going on in the evening, which is fine because it's short walk to the malecon for people watching, dining, street shows etc. Breakfast food was the best for the buffet. Lunch buffet was just okay. Lunch in the ala carte was nice... More 

Helpful?
2 Thank Lori3333
Management response:

Estimado cliente de Buenaventura Grand, antes que nada agradecemos sus comentarios, son fundamentales para poder mejorar. Le comentamos que nuestro equipo esta en funciones de tomar acciones. Dear guest of Buenaventura Grand, we thank you for your comments, I would like to comment that our team is working on improve our services. More 

Canada
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 6 April 2011

Had a great time staying there. Friendly staff with good service. Food was decent at the buffet and really good at the restaurants. Bed was a bit hard but Im used to a really soft bed at home. A complaint that I have would be that when at the Steak restaurant we were given a wine list and we picked... More 

Helpful?
2 Thank Beyside
Management response:

Estimado cliente de Buenaventura Grand, antes que nada agradecemos sus comentarios, son fundamentales para poder mejorar. Le comentamos que nuestro equipo esta en funciones de tomar acciones. Dear guest of Buenaventura Grand, we thank you for your comments, I would like to comment that our team is working on improve our services. More 

Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 April 2011

We stayed at the Buenaventura Grand Hotel for 6 nights. We had the all-inclusive package. For the money, this place was incredible; it far exceeded our expectations. It is not an absolute 5 star hotel, but we had a super time here. The rooms were cute and clean, the staff was very helpful and accommodating. The food was great; there... More 

Helpful?
1 Thank DesignerVet
Management response:

Estimado cliente de Buenaventura Grand, antes que nada agradecemos sus comentarios, son fundamentales para poder mejorar. Le comentamos que nuestro equipo esta en funciones de tomar acciones. Dear guest of Buenaventura Grand, we thank you for your comments, I would like to comment that our team is working on improve our services. More 

Montreal, Canada
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 April 2011

it's 1 am and i can not sleep. i asked for another room and reception gave me a room just next a...party. I cannot believe it. please if you want to rest for some days, don't come here, it's the worst hotel I've ever seen.... spa is closed and you're forced to wake up at 9am because somebody is building... More 

Helpful?
1 Thank ysebaert p
Management response:

Estimado cliente de Buenaventura Grand, antes que nada agradecemos sus comentarios, son fundamentales para poder mejorar. Le comentamos que nuestro equipo esta en funciones de tomar acciones. Dear guest of Buenaventura Grand, we thank you for your comments, I would like to comment that our team is working on improve our services. More 

New York
Level Contributor
51 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 28 March 2011

This is second time we've been to PV and stayed at the Buenaventura. We travel with a large group from Ajijic Mexico through the Charter Club wich is a travel agency in our village. The entire staff at the hotel is very friendly, helpful and cheerful, they just can't do enough for you to make your sure stay is outstanding.... More 

Helpful?
Thank JohnboyNewYork
Management response:

Estimado cliente de Buenaventura Grand, antes que nada agradecemos sus comentarios, son fundamentales para poder mejorar. Le comentamos que nuestro equipo esta en funciones de tomar acciones. Dear guest of Buenaventura Grand, we thank you for your comments, I would like to comment that our team is working on improve our services. More 

Eden Prairie, Minnesota
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 March 2011

There wasn't really anything wrong with it, but there wasn't anything amazing about it either. we did not do all inclusive, and so glad we didn't. we got to try all kinds of different food that way. so i can't say how the food or drinks at the hotel were. the beach front, was small, but fine. the pool area... More 

Helpful?
2 Thank Chantalontripadvior
Management response:

Estimado cliente de Buenaventura Grand, antes que nada agradecemos sus comentarios, son fundamentales para poder mejorar. Le comentamos que nuestro equipo esta en funciones de tomar acciones. Dear guest of Buenaventura Grand, we thank you for your comments, I would like to comment that our team is working on improve our services. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Beachfront
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
Official Description (provided by the hotel)
Treat yourself to an unequalled all-inclusive resort experience at the best location in Puerto Vallarta. Beach, sunshine, tropical setting, vibrant spaces with color and joy, we provide everything you're looking for. A breath-taking place to relax and enjoy a fun-filled getaway. Buenaventura Grand Hotel & Great Moments invites you to enjoy its all-inclusive program with its excellent cuisine, as well as numerous activities suitable for the entire family. Our 234 rooms and suites include all of the comforts and amenities you'll require for an unforgettable stay, regardless of the purpose of your trip. ... more   less 

Additional Information about Buenaventura Grand Hotel & Great Moments All Inclusive

Address: Avenida Mexico 1301, Puerto Vallarta 48350, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: $235 - $496 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Buenaventura Grand Hotel & Great Moments All Inclusive 4*
Number of rooms: 225
Reservation Options:
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Also Known As:
Buenaventura Grand Hotel Puerto Vallarta
Buenaventura Puerto Vallarta
Buenaventura Hotel Puerto Vallarta
Buenaventura Grand Puerto Vallarta
Buenaventura Beach Hotel Puerto Vallarta
Hotel Style:
#17 Spa Hotel in Puerto Vallarta
#18 Luxury Hotel in Puerto Vallarta
#22 On the Beach Hotel in Puerto Vallarta
#34 Family Hotel in Puerto Vallarta
#38 Romantic Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Buenaventura Grand Hotel & Great Moments All Inclusive staff and other travellers.
133 questions
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Questions? Get answers from Buenaventura Grand Hotel & Great Moments All Inclusive staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher the floor the better the view of the bay and sunsets.”
 of 5 bubbles kenbF3363YL, 29 Nov 2016 | Read review
“Ask to see the room first. We were on the first floor.”
 of 5 bubbles sueden640, 24 Nov 2016 | Read review
“honeymoons suites are a reasonable value for $40 more per night”
  • view from hot tub window
 of 5 bubbles RHay, 20 Nov 2016 | Read review
“Honeymoon suites have great ocean and pool views”
 of 5 bubbles 2oldogs, 2 Nov 2016 | Read review
“Stay higher toward the ocean end of the complex”
 of 5 bubbles bryanl622, 20 Oct 2016 | Read review
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