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Sunscape Puerto Vallarta Resort & Spa

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Sunscape Puerto Vallarta Resort & Spa
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738 Reviews from our TripAdvisor Community

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Showing 444: English reviews
Savage, Minnesota
Reviewed yesterday NEW

Carlos, Astrid and everyone at the pool and all the entertainment staff are AMAZING!!! I will definitely be back because of all of them. Never been treated better. Like Family to me. Food is great, the view is perfect. You won't regret going there. I didn't want leave! Patrick, Minnesota

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Helpful?
Thank patbentley1980
Pickerel
Reviewed yesterday NEWvia mobile

As usual, Sunscape exceeded our expectations. Our 3rd trip in 9 months. Food at restaurants was excellent. The highlight of our Saturday was when Isau, head chef, prepared fish we caught for 7 of us. The staff here goes out of their way to help you. Great job since last December Florian!

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Thank Robert D
Spicer, Minnesota
Reviewed yesterday NEW

We just returned from our week long stay last night, what a great week! All the staff here are superb, I do have to give a huge compliment to Miguel Coisosto, he is a waiter in the buffet, what a great guy, always smiling and going out of the way to make sure we were taken care of, he is...

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Thank lissa0816
Barriere, Canada
Reviewed yesterday NEW

First off this place was amazing, the beach, the facilities, the activities...wow!! Our favorite night was the beach party and the band did 4 encores as we danced in the sand....sooo fun! What makes this place is the staff....unbelievable customer service, I felt like a queen all week. Our server on the beach Miguel....the BEST we have ever had, friendly...

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Thank Moniqua6
Reviewed 2 days ago NEW

Was here this November for a wedding. It was a large destination wedding that brought over 50 guests to the hotel. First of all I'd like to mention the hotel was nice, rooms were clean, and the staff was great! No complaints about the food or the general service what so ever. However, from a wedding perspective it was terrible....

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3Thank Corey S
Basom, New York
Reviewed 3 days ago NEWvia mobile

5 stars for the people and staff. Especially for a waiter named Miguel Caisosto that worked in the outside restaurant every morning. He was extremely friendly and informative. He answered all our questions and was eager to help us!! Great job Miguel !!! Everyone we talked with were very nice and friendly. The hotel itself is good and clean with...

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1Thank robertlukasik
saskatchewan
Reviewed 4 days ago NEW

We stayed at the Sunscape from Nov 14-28. Had a room on the 18th floor. We were very impressed with the service. Pros: Staff was second to none. A few of the standouts were Leon, the food manager. Ernesto, Adriane and Ricardo in the world cafe. After the first day they remembered what we drank and liked to eat. Just...

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Thank pvis4me
Canada
Reviewed 4 days ago NEWvia mobile

Just a short stay here - lots of great options for kids and for the price great food quality and service. Always someone around to help with any questions and find you a beverage. BUT BEWARE their room categories are misleading - so regardless of what they call the room if you book a lead-in (the cheapest) you are not...

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1Thank canadia123
Reviewed 4 days ago NEW

great position,close to airport and town..lobby area great,lots of help from Miguel,Hector and rest of staff.Coco bar nice ,sandwiches,cakes,fruit,coffee,tea....pool area need more umbrellas,...website saying 3 pools,but we didn't see it.only one large pool.Our room 529,is one with great ocean view,two balconies.Not enough place for clothes,but bed was good.World cafe is good with great people helping around.Ernesto,"captain" Mario in first shift,and...

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Thank Dragan T
Puerto Vallarta, Mexico
Reviewed 4 days ago NEW

This has been a great place and experience for us and the other travelers we have spoken to as well. Many from Canada. We have found the food and service good. We have the honeymoon suite and I love it! Yesterday we had a couples massage on the beach with waves crashing below and it was amazing! Both Sharon and...

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Helpful?
Thank alindal984

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Internet
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Free Breakfast
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of beautiful Banderas Bay on a long stretch of golden sand beach, sits the oceanfront Sunscape Puerto Vallarta Resort & Spa. With the stunning Sierra Madre Mountains in the background, and only 10 minutes from the Puerto Vallarta International Airport and the world famous Malecón in Old Town Vallarta, Sunscape Puerto Vallarta has an ideal location in the Hotel Zone where guests will find an array of activities, shopping, nightlife and fine cuisine just minutes away. 320 guestrooms and suites feature a private furnished balcony with stunning views of the bay, a mini-bar, air conditioning and a flat screen TV. Sunscape Puerto Vallarta treats families, couples and singles to an Unlimited-Fun(R) getaway where everything isincluded. Take advantage of the Explorer's Club for Kids, ages 3- 12, offers daily supervised land and water activities, live music and local entertainment, reservation free dining options, bars serving international and domestic brand beverages and much more! And Sunscape's family friendly approach to vacations will also include a kid's check-in experience with red carpet stairs, welcome treats and resort passports for kids, connecting rooms a Core Zone Teens Club for ages 13 to 17 and more! ... more   less 

Additional Information about Sunscape Puerto Vallarta Resort & Spa

Address: Blvd. Francisco Medina Ascencio Km. 3.5 | Zona Hotelera Norte, Puerto Vallarta 48333, Mexico (Formerly Holiday Inn Resort Puerto Vallarta)
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: $214 - $612 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sunscape Puerto Vallarta Resort & Spa 3.5*
Number of rooms: 320
Reservation Options:
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Also Known As:
Holiday Inn Puerto Vallarta Hotel Puerto Vallarta
Puerto Vallarta Holiday Inn
Holiday Inn Puerto Vallarta Mexico
Hotel Style:
#23 Spa Hotel in Puerto Vallarta
#32 On the Beach Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Sunscape Puerto Vallarta Resort & Spa staff and other travellers.
190 questions
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Questions? Get answers from Sunscape Puerto Vallarta Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for the tower building.They are ocean front”
 of 5 bubbles pvis4me, 4 Dec 2016 | Read review
“get a room on higher floor in center of building. Try to deal directly with hotel instead of marketing partner.”
 of 5 bubbles AKTraveler2012, 3 Dec 2016 | Read review
“I was on the 8th floor out of 9 and it was great!”
 of 5 bubbles elap400, 1 Dec 2016 | Read review
“Nice looking over pool to Ocean.”
 of 5 bubbles Billybama, 1 Dec 2016 | Read review
“Ask for a high floor, noise is an issue on the lower floors. The walls are thin.”
 of 5 bubbles Kolla, 30 Nov 2016 | Read review
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