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Sunscape Puerto Vallarta Resort & Spa

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Sunscape Puerto Vallarta Resort & Spa
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1,112 Reviews from our TripAdvisor Community

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Showing 739: English reviews
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Kingsville, Canada
Reviewed yesterday NEWvia mobile

Our family of 8 adults and 4 children visited from March 9-16,then my husband and I stayed until the 23rd. CONS: There is not much to say against this place.The rooms in the original building are old,and in need of some TLC,but the people at the front desk were prompt in fixing the shower head,the balcony door handle,and a chair...

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Helpful?
Thank Shatzy
Oshkosh, Wisconsin
Reviewed yesterday NEW

We have stayed at this resort before when it was the Holiday Inn. After a bad experience we were afraid to go back. Sunscape did not disappoint. We stayed in a privately owned condo, so we were not all-inclusive. We were able to join all activities, but could not eat or drink. We didn't have a problem with this. The...

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Thank russnettie
Windsor, Canada
Reviewed 2 days ago NEW

Stayed in Sea River Tower - wonderful view, clean room and well stocked Nice upgrades to this hotel Great staff - cater to hotel guests, condo guests definitely not a priority Concierge staff have been there for years and are wonderful to all guests Hotel staff not so much

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1Thank jonplayers
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

dear guest, thanks for your comments ,they always are very helpful to improve our services.yes the view is very nice, we are so please that you haqd great vacations. best regards

San Salvador
Reviewed 3 days ago NEW

Our friends invited us to join thiem for the renewal of their wedding vows, and delightfully they planned it for the Sunscape Resort in Puerto Vallarta, Mexico. We accepted in a heartbeat. We love Puerto Vallarta and have actually stayed in several AM Resorts hotels there, as well as in other parts of Mexico. Sunscape is part of AM Resorts,...

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2Thank Brian J
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Brian We want to thank you for selecting us for celebrate a special event at Sunscape an for sharing such a nice comments about the resort and AMR Group. We will share every comment to the different departments: House keeping, Food and Beverage, Maintenance, Weddings and Staff members you make an especial mention like Fabiola and Mr. Florian. We...

Reviewed 3 days ago NEW

I decided to book this resort on a last minute whim because the rate was so cheap. After staying there, I now understand why. I would definitely call this a resort in transition. Based on my initial conversation when checking in, the receptionist mentioned that the hotel was recently purchased by another company. I honestly think the new company reduced...

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1Thank Emmanuel L
Oshkosh, Wisconsin
Reviewed 3 days ago NEW

We arrived to a long customs line at the airport (1 hour) but once through it was easy to get to find the apple vacation reps guiding us the the bus. The bus lride was a short 5 minute drive. We had a perfect room on the 8th floor looking south at the bay & over the pool.We where surprised...

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2Thank tealchristine2712
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

dear guest, we are very happy that you had a great time here in Puerto Vallarta in our resort Sunscape. we are always trying to improve all our services,and all your comments will be very helpful for that. yes Puerto Vallarta is a very nice place to stay very safe . and we hope to see you again soon best...

Reviewed 4 days ago NEWvia mobile

Me and my husband stay there seven days cleanliness is horrible The hotel staff use the same cups to serve you alcohol drinks I was grossed out when I saw the bartender rinse out the cups in water and give them to the next person they don't even offer any straws after seeing that I when to go buy my...

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4Thank Alejandra G
Reviewed 4 days ago NEW

My daughter and I had an amazing time at Sunscape. We had a couple small glitches with wrong room for the first couple days but it was fixed by day 3. We travelled with WestJet Vacations and the rep took a bit of time to talk to the hotel. I had tried to change the room at the front desk...

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Helpful?
Thank Lisa A
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

dear guest, this is sunsational that you ha a great time in our resort Sunscape Vallarta. all the staff that you named are very proud about it. we always try to give the best services to our guest, that's why your comments are very important for us . we hope to see you again in proximo futur best regards

Saint Cloud, Minnesota
Reviewed 4 days ago NEW

Would recommend to stay here. Overall great value for food and drinks included. Pool area and overall hotel was kept very clean. Employees were very helpful and nice. Felt safe around resort and always had something to do. Really liked having events during the day and evening to participate in. Would come back in the future.

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Thank Tracy B
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

dear guest, we are so proud that you had a sunsational time during your vacations in Puerto Vallarta in our resort Sunscape. we would like to thank you for all your comments that always are very helpful. we hope to see you again soon best regards

Reviewed 4 days ago NEWvia mobile

Still at the resort and writing this! We booked this trip with other couples and couldn't be more disappointed. I have been to numerous resorts around Mexico and the experience has always been welcoming. The front desk staff and service staff are not helpful or friendly. Most of the time, we ended up waiting to get a drink for 30...

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1Thank Joseph M

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Internet
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Breakfast included
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of beautiful Banderas Bay on a long stretch of golden sand beach, sits the oceanfront Sunscape Puerto Vallarta Resort & Spa. With the stunning Sierra Madre Mountains in the background, and only 10 minutes from the Puerto Vallarta International Airport and the world famous Malecón in Old Town Vallarta, Sunscape Puerto Vallarta has an ideal location in the Hotel Zone where guests will find an array of activities, shopping, nightlife and fine cuisine just minutes away. 320 guestrooms and suites feature a private furnished balcony with stunning views of the bay, a mini-bar, air conditioning and a flat screen TV. Sunscape Puerto Vallarta treats families, couples and singles to an Unlimited-Fun(R) getaway where everything isincluded. Take advantage of the Explorer's Club for Kids, ages 3- 12, offers daily supervised land and water activities, live music and local entertainment, reservation free dining options, bars serving international and domestic brand beverages and much more! And Sunscape's family friendly approach to vacations will also include a kid's check-in experience with red carpet stairs, welcome treats and resort passports for kids, connecting rooms a Core Zone Teens Club for ages 13 to 17 and more! ... more   less 

Additional Information about Sunscape Puerto Vallarta Resort & Spa

Address: Blvd. Francisco Medina Ascencio Km. 3.5 | Zona Hotelera Norte, Puerto Vallarta 48333, Mexico (Formerly Holiday Inn Resort Puerto Vallarta)
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: $210 - $672 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sunscape Puerto Vallarta Resort & Spa 3.5*
Number of rooms: 320
Reservation Options:
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Also Known As:
Holiday Inn Puerto Vallarta Hotel Puerto Vallarta
Puerto Vallarta Holiday Inn
Holiday Inn Puerto Vallarta Mexico
Hotel Style:
#23 Spa Hotel in Puerto Vallarta
#31 On the Beach Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Sunscape Puerto Vallarta Resort & Spa staff and other travellers.
309 questions
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Questions? Get answers from Sunscape Puerto Vallarta Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean front”
 of 5 bubbles jonplayers, 24 Mar 2017 | Read review
“Get room on the highest floor possible. Better view, and less noise from below.”
 of 5 bubbles BrianJ590, 23 Mar 2017 | Read review
“Get a pool/bay view. Higher up the better. Our photos are the 8th floor”
 of 5 bubbles tealchristine2712, 23 Mar 2017 | Read review
“choose a room on the pool side- higher up for a better view”
 of 5 bubbles P168ODlisaa, 22 Mar 2017 | Read review
“Ocean view is best”
 of 5 bubbles tracyb59, 22 Mar 2017 | Read review
5 of 5