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Sunscape Puerto Vallarta Resort & Spa

Bookit.comUS$135*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$215*
US$135*
Great Deal
US$146*
US$173*
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Sunscape Puerto Vallarta Resort & Spa
Sunscape Puerto Vallarta Resort & Spa
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1,291 Reviews from our TripAdvisor Community

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There are newer reviews for Sunscape Puerto Vallarta Resort & Spa
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Showing 865: English reviews
Reviewed 2 weeks ago via mobile

We learned from the locals that this hotel has changed names over 3 times and use to be a Holiday Inn. Oldest hotel in PTV and was told it was the least desirable hotel to stay at. Far from being a resort very much like a hotel. This place is nothing like advertised and has no entertainment. People hang out...

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Helpful?
1Thank Ann T
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Ann, Thank you for letting us know your comments regarding your most recent stay in our resort. We truly regret your disappointing experience and hope you can accept our sincerest apologies for falling short of your expectations in spite of our efforts to accommodate your needs. With great sadness we read that you didn't receive a friendly service from...

Reviewed 2 weeks ago via mobile

We are still here till tomorrow May 7, 2017. We came not expecting a lot but have been surprised. Amazing place. Lots of people but not crazy. The service was awesome and staff super friendly. Our room is 1640 with beautiful view. We will come back for sure with our little one. Set up great for all ages. We are...

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Helpful?
Thank Khrystal M
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Khrystal, Your comments will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience with us. It's our most pleasure to learn that your stay was a wonderful one while you were impressed with our service and facilities. We appreciate your gracious comments as it shows our...

Kelowna, Canada
Reviewed 2 weeks ago

We were very impressed with our first visit to Suncape week of April 21-28. All the staff were friendly. The food was very good which was a pleasant surprise, drinks were good. Bar service on the beach was excellent. The beach was nice but didn't go in water as it was too cold for us, but so happy pool was...

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Helpful?
3Thank ShelleyS119
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Shelley, Thank you so much for taking the time to review us. It is good to know you had a wonderful experience at our resort. We are excited to read that you were impressed with Sunscape Puerto Vallarta Resort & Spa. It is with great honor that we receive your gentile comments regarding our friendly staff and delicious food...

Reviewed 2 weeks ago

we booked a luxury car for ground transportation from the airport to the resort and back (bad idea) and when we got there first thing they asked for was extra $7 each way $14 total on top of the $93 we already paid or they won't give us a ride back( and sure enough they didn't,had to take a cab...

Review collected in partnership with this hotel
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1Thank vickymN4405FI
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Vicky, Thank you for choosing Sunscape Puerto Vallarta Resort & Spa for your recent vacation, and providing us with your review. Thank you for sharing your feedback with us. We are glad to hear your experience with the hotel was excellent and it is an honor to read that you would recommend us. Thank you very much! We regret...

San Jose, California
Reviewed 2 weeks ago

We had an amazing time, we loved the kids club Lupita and Betsabe were amazing with our daughter. They offer cooking, art and crafts and were very good at what they did. They had fun kid friendly things to do every night. Fire show, circus, magic shows, animal encounters. The only thing I wish we were able to change was...

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Helpful?
Thank carinasneed
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Carubasneed, We are so excited to read your beautiful review! Thank you very much for sharing. It is a joy to read that your daughter had an amazing time with our lovely explorers. To know that our little kids had the vacation of their lifetimes is our biggest achievement and we feel rewarded when we hear experiences like yours....

Chicago, Illinois
Reviewed 2 weeks ago

this was my 3rd time in all inclusive resort as so far this hotel was the worst one. some pros - nice beach, mostly friendly stuff, clean room, nice view - I was in the shorter building on the 8th floor. I liked location of the hotel, walking distance to the marina, where some of the tours departure from. There...

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Helpful?
Thank Wojo79
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Wojo79, First of all, we want to thank you for writing us your overview regarding our resort. We feel pleased to read that you received a friendly service from our staff and enjoyed of a nice view and lovely beach. We truly regret hearing that our food options have not met your expectations; and even tough we tell our...

Reviewed 2 weeks ago

My other half & our son stayed at Sunscape for 8 days: April 21st to the 29th..We stayed in room 1037: the room was beautiful and the view amazing! The staff was very friendly & out going. I enjoyed the food but was a little tired of the buffet after a couple of days. The resort was not to big...

Review collected in partnership with this hotel
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1Thank siobhan146
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear siobhan146, We are amazed to read your beautiful review. Thank you so much for sharing! It is great to hear that you and your family had a fantastic time at Sunscape Puerto Vallarta Resort & Spa. We are delighted to read how splendid was our entertainment team and staff in general. We thank you for giving us your feedback...

Franklin, Wisconsin
Reviewed 2 weeks ago

The employees of this resort are very nice. They don't try to be nice to you because they have to, they are genuine. They will do what ever you request and then some. Juan & Jesus in the Kafe restaurant were the most polite gentlemen we met the entire week.

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Helpful?
Thank knutson2016
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Knutson2016, Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Sunscape Puerto Vallarta Resort & Spa. We were delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to Juan y...

Reviewed 2 weeks ago

We normally stay at the Now Amber when in PV, but got a deal on Sunscape and were very happy with this resort as well! The staff, as always, was incredible. Shout out to Alejandro (manager) and Carlos (bartender) for making our stay awesome!

Review collected in partnership with this hotel
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Helpful?
Thank natalie_giasson1995
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Natalie, We appreciate you have taken the time to share a review about your recent visit to Sunscape Puerto Vallarta Resort & Spa. We are overjoyed to read that you’ve enjoyed your stay, specially with the unique service of our staff! Please be confident that we’ve shared your kind comments with Alejandro and Carlos as motivation to keep up...

El Dorado, Arkansas
Reviewed 2 weeks ago

We visited Sunscape Puerto Vallarta from April 23 - 28 for a girls trip. The resort was very nice and relaxing and the weather was beautiful. The staff was friendly and helpful and the grounds were very well taken care of. Our room # was 1732 and the view was perfect, just like on the Sunscape website.We got the upgrade...

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Helpful?
Thank dmt022000
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Guest, We thank you for taking the time to share your comments on TripAdvisor. It was a pleasure being your hosts during your recent gateway. It is pleasant to read that you and your girlfriends had a relaxing time and that you enjoyed of a great room, excellent service and and beautiful beach. Once again, we appreciate your kind...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Internet
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Babysitting
  • Airport Transportation
  • Breakfast included
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Located in the heart of beautiful Banderas Bay on a long stretch of golden sand beach, sits the oceanfront Sunscape Puerto Vallarta Resort & Spa. With the stunning Sierra Madre Mountains in the background, and only 10 minutes from the Puerto Vallarta International Airport and the world famous Malecón in Old Town Vallarta, Sunscape Puerto Vallarta has an ideal location in the Hotel Zone where guests will find an array of activities, shopping, nightlife and fine cuisine just minutes away. 320 guestrooms and suites feature a private furnished balcony with stunning views of the bay, a mini-bar, air conditioning and a flat screen TV. Sunscape Puerto Vallarta treats families, couples and singles to an Unlimited-Fun(R) getaway where everything isincluded. Take advantage of the Explorer's Club for Kids, ages 3- 12, offers daily supervised land and water activities, live music and local entertainment, reservation free dining options, bars serving international and domestic brand beverages and much more! And Sunscape's family friendly approach to vacations will also include a kid's check-in experience with red carpet stairs, welcome treats and resort passports for kids, connecting rooms a Core Zone Teens Club for ages 13 to 17 and more! ... more   less 

Additional Information about Sunscape Puerto Vallarta Resort & Spa

Address: Blvd. Francisco Medina Ascencio Km. 3.5 | Zona Hotelera Norte, Puerto Vallarta 48333, Mexico (Formerly Holiday Inn Resort Puerto Vallarta)
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: $214 - $456 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sunscape Puerto Vallarta Resort & Spa 3.5*
Number of rooms: 320
Reservation Options:
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Also Known As:
Holiday Inn Puerto Vallarta Hotel Puerto Vallarta
Puerto Vallarta Holiday Inn
Holiday Inn Puerto Vallarta Mexico
Hotel Style:
#23 Spa Hotel in Puerto Vallarta
#30 On the Beach Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Sunscape Puerto Vallarta Resort & Spa staff and other travellers.
348 questions
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Questions? Get answers from Sunscape Puerto Vallarta Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we stayed on the 8th floor and while it was a great view, noise from the HVAC units was a factor....”
toddg762, 17 May 2017 | Read review
“it is like going to a Holiday Inn nothing great about the rooms, they do have coffee pots if anyone is interested”
  • room 808
  • room 808
caribbeanl0ver, 10 May 2017 | Read review
“Rooms higher up in the tower farthest from the beach are quieter.”
  • 9th floor room
  • 9th floor, ocean view
  • Walk-in shower
chrismrs, 9 May 2017 | Read review
“an updated hotel ,”
brendat54, 7 May 2017 | Read review
“ask for something looking at the ocean or pool side”
JimS422, 7 May 2017 | Read review
5 of 5
Bookit.com
US$135* /night
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Booking.comUS$146
TravelocityUS$173
TripAdvisorUS$146
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*Disclaimer
Prices are for 1 room, 2 adults
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