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01/08/2017 02/08/2017
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    Hotel Portonovo Plaza

    Avenida Mexico # 1125 | Colonia 5 de Diciembre, Puerto Vallarta 48350, Mexico
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    Best prices for your stay
    01/08/2017 02/08/2017
    US$68
    US$57
    SAVE US$11
    US$68
    US$57
    Traveller (38)
    Room & Suite (150)
    Pool & Beach (39)
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    Overview
    • Excellent31%
    • Very good43%
    • Average18%
    • Poor6%
    • Terrible2%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Fitness centre
    Concierge
    Business Centre
    Rooftop Terrace
    3.0 Star Hotel
    All hotel details
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    Playa Los Arcos Hotel Beach Resort & Spa
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    #27 of 124 hotels in Puerto Vallarta
     
    Villa Premiere Boutique Hotel & Romantic Getaway
    2,371 reviews
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    Hotel Rio Malecon Puerto Vallarta
    483 reviews
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    Buenaventura Grand Hotel & Great Moments All Inclusive
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    Rooms
    1 Aug2 Aug
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (176)
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    1 - 5 of 113 reviews

    Reviewed 4 weeks ago

    We had a 4 day reservation from 5/28 to 5/31. We had to check out after the 1st night due to an extremely hard bed. I recently had knee surgery and it was painful to sleep on the bed. The two beds in our room...More

    1  Thank Patty P
    Response from Patricia A, Director of Sales at Hotel Portonovo PlazaResponded 2 weeks ago

    We are very sorry to read about the bad experience you had with us. We are taking action about the staff costumer service skills so these situations do not repeat themselves. Please accept our apologies for all inconveniences you experienced. Thank you for your feedback,...More

    Reviewed 1 May 2017

    This is a tough review because the folks who work at the Hotel Portonovo Plaza are wonderful, and they wear their heart on the sleeve, BUT, the hotel is minimalist to say the least and from the get-go we didn't like the room. We asked...More

    4  Thank Paulshappy
    Response from Patricia A, Director of Sales at Hotel Portonovo PlazaResponded 15 May 2017

    Thank you for taking the time to post such thorough review. We enjoyed reading it and thank you for the positive things you mentioned we feature (the staff, food and location). We take this opportunity to apologize for all inconveniences you experienced. Our hotel was...More

    Reviewed 21 March 2017 via mobile

    Spent one night at the hotel at the beginning of our Mexican trip. First of all, I thought it's location was very good. Just a couple of blocks from the Malecon (the boardwalk). It's on a relatively busy cobblestone street just a block from the...More

    1  Thank TheOakvillian
    Response from Patricia A, Director of Sales at Hotel Portonovo PlazaResponded 23 March 2017

    Thank you very much for taking the time to post a review. We are very happy to read you had a pleasant stay; that the staff was attentive and that the price was right. We sincerely appreciate your feedback and we thank your for staying...More

    Reviewed 13 March 2017

    I really hate being a bummer with this hotel, but other than the location, I was extremely disappointed. The people who work at the hotel are pleasant enough, and there is always someone cleaning (which is a major plus, and the only reason that I...More

    Thank Vivian O
    Response from Patricia A, Director of Sales at Hotel Portonovo PlazaResponded 15 March 2017

    Thank you for taking the time to post a review. We are glad to know that you enjoyed our location and that the staff was caring and attentive. On the other hand we are very sorry about the noise other guests made and that prevented...More

    Reviewed 13 March 2017

    What a great find this little hotel was, only four blocks to the Malecon and one block to the beach. Very new and modern and reasonably priced. Rooms are not oversize but still very comfortable. Some have a balcony. I love the fact that they...More

    1  Thank disappointedtrave601
    Response from Patricia A, Director of Sales at Hotel Portonovo PlazaResponded 15 March 2017

    Thank you very much for your review. We are very happy to read you had a pleasant stay, and that you enjoyed our location as much as we enjoyed having you over. Please come back soon, we miss you already!

    Playa Los Arcos Hotel Beach Resort & Spa
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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Free Parking
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Multilingual Staff
    • Room Service
    • Free Parking
    • Meeting Rooms
    • Business Centre with Internet Access
    • Concierge
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • US$48 - US$83 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Non-Smoking Rooms
    • Number of rooms
    • 45
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Travelocity, Cheap Tickets, Hotwire, TripOnline SA, getaroom.com, Cancelon and HotelQuickly so you can book your Hotel Portonovo Plaza reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Jalisco >
    • Puerto Vallarta
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    Traveller (38)
    Room & Suite (150)
    Pool & Beach (39)
    Dining (16)
    Hotel & Grounds (37)
    Business Centre & Event Rooms (6)
    Bathroom (5)
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    36teacher
    2 March 2017|
    Answer Show all 4 answers
    Response from Patricia A | Property representative |
    Hello! We do provide our guests with pool towels, but we ask our guests to provide us with some form of ID as guarantee, since the towels will lbe removed from the premises (the beach is across the street). Thank you!
    1
    Vote
    yinyangtiger62
    29 January 2017|
    Answer Show all 4 answers
    Response from Patricia A | Property representative |
    Hello! We are a very respectful hotel and we don't discriminate based on sexual preference or on any basis for that matter. We are very hospitable and professional and we treat all guests the same. But please be aware that... More
    1
    Vote
    Tara A
    31 December 2016|
    Answer Show all 2 answers
    Response from Patricia A | Property representative |
    Dear Traveler, unfortunately the hotel doesn't feature 2 bedroom suites. There are only single rooms with different types of bedding. Thank you for visiting our website and for considering our property for your future stay!
    0
    Votes
    Room Tips
    "Back of the hotel is much quieter."
    Read review
    "Get a room on the backside."
    Read review
    "Get a balcony if you stay here. The Superior room is an inner room and the difference is about $8 a night and..."
    Read review
    "keep windows closed and A/C on to greatly lower street noise"
    Read review
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