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Hotel Portonovo Plaza

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155 Reviews from our TripAdvisor Community

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Showing 98: English reviews
Cuminestown
Reviewed 11 January 2014

The hotel was spot on, good location friendly staff, very clean and cud do anything u want, perfect location for going out partying!!!!! I was there for 3 weeks and the only down fall was the bed wasent the comfiest, but that didn't really matter as I was bingod most the trip! All in all ad recommend it!!

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Helpful?
Thank Sivy88m
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

When we read your review, we couldn't think or feel anything more but the tons of fun you just had in our lovely Puerto Vallarta and staying with us! We thank you for the moment and sure hope to have you around soon enough!

Boise, Idaho
Reviewed 8 January 2014

Aright I'll start by writing the pros of this hotel. Portonovo is a small modern hotel and the pictures online are pretty accurate. (Except for the tons of roaches everywhere) Its also in a GREAT location. Close to the malecon, the grocery store, oxxo, and pretty much anything you'd need is in a 5 min walk. The staff is friendly...

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Helpful?
Thank Bianca T
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

We understand how frustrating seeing roaches must've been for you, we feel the same way. It is because of that, that we are inviting our neighbor hotel to talk about this issue because, the problem starts there. We are recommending them some pest control providers and giving them many options to prevent the problem from happening. We were not aware...

Reviewed 5 January 2014

This hotel is a great place to stay. I really enjoy it! Walking distance to everything. (restaurants, bars, Malecon, etc. Staff is friendly and willing to help. Had a problem with my reservation and they fix the issue on the spot. Transportation is cheap. Cant wait to go back. THANKS

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Helpful?
1Thank monaufgg
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Thank you for your nice review! We are waiting for you to come back! :)

Grapevine, Texas
Reviewed 7 December 2013

Hotel Portonovo is a small, clean, modern hotel which met all my expectations. I was not looking for a big resort hotel. Portonovo is located in Centro district, the old downtown away from fast food restaurants and glitzy hotels. It is a 3 minute walk to the beach and about ten minutes to the Malecon. There are plenty of restaurants...

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Helpful?
Thank FlaggerDon
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Reading your review was just delightful! We appreciate guests like you. We encourage visitors to explore Puerto Vallarta, it's magic, charm and of course, wild side! We are happy that you enjoyed your stay with us, and we know you got the most out of your visit, but please, come back soon! :)

Atlanta, Georgia
Reviewed 24 November 2013

The hotel was decent, as the furnishings and such were good. We werent too worried about the room as we were out and about most our trip. The people and service was great, as we ended up staying here at the beginning and last day of our trip. They were very reasonable and let us enjoy our privacy. They wont...

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Helpful?
Thank ThisKrisYi
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Thank you so much for taking the time to write this review. It was very nice having you over and we are honored that you will consider to stay with us again. Please, come back soon! :)

USA
Reviewed 23 August 2013

My new wife and I stayed here for the entire length of our stay in Puerto Vallarta last week for our honeymoon... As someone who works in the hotel industry here in the US, I was very impressed at the level of personal, 'know you by face & name' type-service. Everyone we encountered from the front desk team, to the...

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Helpful?
1Thank Logan L
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Hello! Thank you so much for your great review! Congratulations to you and your wife, we wish you all the best and a perfect life together! Our staff tries very hard to be as good as you mention. We love our guests and we love when they come back! Gracias a Ustedes! :)

Nanaimo, British Columbia, Canada
Reviewed 21 April 2013

I have been coming to PV for years and most of my stays have been at the Rosita. I thought I would try something different this time, so I booked at the Portonovo. I am happy I did. It was updated and fresh with a nice little pool on the roof. Just up the street from the Malecon. Very nice...

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Helpful?
3Thank Ken G
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Dear guest: We are sorry to read about the pillows, they are orthopedic and some guests find them hard to sleep on... but thank you very much for the opportunity you gave us, we are very glad you chose something new and different, and we are happy you enjoyed it! Please come back soon!

Seattle, Washington
Reviewed 15 April 2013

We stayed at Portonovo when hotel across the street charged us 50% more than our reservation stated. The staff at Portonovo were so kind and accommodating and it really is a beautiful little hotel. We had a huge room with two bedrooms and only 1000 pesos per night! Not a lot of amenities, kind of limited hours for restaurant and...

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1Thank DCTakemebacktoPVR
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

We are very pleased to read you were so comfortable with us! We are sorry about your son, we all hope he is all better now. We’ve taken into serious consideration the small things you have suggested us to help us get better, that way we really know what are our guests needs. Thank you for your overall great review...

Miami, Florida
Reviewed 5 March 2013

Don't raise your hopes too high. The hotel location is good but some things were really getting on my nerves: wifi was bad (my phone just didn't get any signal on the 2nd floor), the bed is very uncomfortable and it has only 1 thin blanket. Room is TINY. I saw a small cockroach in the bathroom too. In the...

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Helpful?
1Thank R1984
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Dear Guest: We are sorry to hear your stay was not good enough. The hotel has several antennas throughout the property to guarantee everyone gets WiFi. However, from time to time our Internet provider fails and we have to deal with the consequences. Unfortunately in Mexico we do not have so many options on Internet providers. Our beds are orthopedic,...

Longueuil, Canada
Reviewed 25 February 2013

good price,very clean,staff very kind. the only thing:dont take the breakfast at 60$(pesos) its gross and dont worth it...but for the rest a nice place to go :-) its very close from the sea(one street) and have a nice pool at the top

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Helpful?
Thank Roxanne S
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

It is a very nice little property and we surely hope to see you again, now that we know that our breakfast wasn0t good enough, we first thank you for letting us know and we assure you will do everything in our power to make it better. :)

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Located right in Puerto Vallarta’s downtown, three small blocks away from the Famous Malecon! This totally new 45 mid-luxury rooms welcomes all kind of guests, especially those traveling on a budget but without willing to sacrifice comfort, location and style. We provide a wonderful downtown experience for we try to pamper and make all of our guests stay unique. We attend their needs and provide wonderful service. For that, all of our guests leave feeling happy and they keep coming back! ... more   less 

Additional Information about Hotel Portonovo Plaza

Address: Avenida Mexico # 1125 | Colonia 5 de Diciembre, Puerto Vallarta 48350, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: $54 - $95 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Portonovo Plaza 3*
Number of rooms: 45
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Portonovo Plaza staff and other travellers.
15 questions
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Toronto, Canada
Joliet, Illinois
over a year ago
Trafalgar, Indiana
23 days ago

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Questions? Get answers from Hotel Portonovo Plaza staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“IF you get a double ask to be moved to a matrimonial”
 of 5 bubbles 538clydem, 7 Apr 2016 | Read review
“Ask for a balcony room on Avenida Mexico unless you want to look at Hotel Pescador on the other side!”
 of 5 bubbles BeachBoHo, 25 Mar 2016 | Read review
“The beds were very comfortable and our room was somewhat quiet too!”
 of 5 bubbles jocelynej16, 17 Mar 2016 | Read review
“The least desirable rooms might be the ones facing the main street - Avenida Mexico”
 of 5 bubbles MisterEtraveller, 24 Feb 2016 | Read review
“Ask for the view from the window. Avoid the ones with the view on the middle of the building and air-condition system.”
 of 5 bubbles adamb2203, 27 Jan 2016 | Read review
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