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Secrets Vallarta Bay Resort & Spa

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Secrets Vallarta Bay Resort & Spa
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2,912 Reviews from our TripAdvisor Community

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Showing 2,581: English reviews
Motherwell, United Kingdom
Reviewed 5 days ago NEWvia mobile

I've been here for almost two weeks now and have found it pretty average. This is not a 5* resort and is let down on lots of fronts. The service is poor, not enough staff on duty to accommodate the number of guests. The pool/beach area is totally overcrowded and there is not one place to have any piece n...

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Helpful?
2Thank kenny_shaw_uk
Cesar V, Social Media Coordinator EConcierge at Secrets Vallarta Bay Resort & Spa, responded to this review

Dear kenny_shaw_uk Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product. I have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future. With this said, we look...

Houston, Texas
Reviewed 5 days ago NEW

We originally had booked a preferred room on the Now side but, we were upgraded to the Secrets side on arrival. We were checked in at the Preferred check-in. The lounge is just behind and has a bartender and snacks throughout the day. The room was clean and roomy with an ocean view. We slept every night with only the...

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Helpful?
1Thank Peter V
Cesar V, Social Media Coordinator eConcierge at Secrets Vallarta Bay Resort & Spa, responded to this review

Dear Peter V thank you for taking the time to leave your kind words and observations following your recent stay with us at Secrets Vallarta Bay I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take...

Reviewed 5 days ago NEW

Beachfront store in your face was the only negative mark here. Food was above average compared to other all inclusives. Staff was great everywhere we went. Especially Octavio, and Alejandro in Preferred club, and Fernando poolside. Thank you for making our vacation worth coming back again.

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Helpful?
Thank Tim W
Cesar V, Social Media Coordinator EConcierge at Secrets Vallarta Bay Resort & Spa, responded to this review

Dear Tim W Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Secrets Vallarta Bay I am very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our...

Virginia
Reviewed 5 days ago NEW

We have celebrated two separate week vacations at Secrets Puerto Vallarta and love our relaxing vacation as well as the town and the people that take such excellent care of our stay. We stayed in the Preferred side of the hotel and immediately met by the famous bartender Beni who makes the nest margarita for transitioning you from travel mode...

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Helpful?
2Thank itsfayt
Cesar V, Social Media Coordinator EConcierge at Secrets Vallarta Bay Resort & Spa, responded to this review

Dear itsfayt Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Secrets Vallarta Bay. It's our most pleasure to learn that your stay was a wonderful one while you were impressed with our service and facilities. Please be confident that we’ve shared your kind comments with our team as...

Fort Saskatchewan, Alberta
Reviewed 5 days ago NEW

From the service to the food, everything at Secrets was amazing. Over the week we had two pool-side servers (Carlos Diaz and Juan Rubio) who were fantastic. We never needed to ask for another drink (there was always a new one on its way), they were always smiling, and they were genuinely invested in ensuring we had a great vacation.

Review collected in partnership with this hotel
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1Thank mchad2017
Cesar V, Social Media Coordinator eConcierge at Secrets Vallarta Bay Resort & Spa, responded to this review

Dear mchad2017 I am very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our guest service. We have strived to deliver the most memorable experience to our valued guest. I will be more than glad to let our staff know your comments I sincerely look forward to welcome you back...

Cleveland, Ohio
Reviewed 6 days ago NEW

My wife and I are on the 6th day of our fantastic 7 day vacation and now seems like a good time to give a review since I've got a sunburn and have to stay out of the sun for a bit. I gave the resort 4 stars but it's a solid 4.5 star resort if that rating was available....

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2Thank Andrew P
Cesar V, Social Media Coordinator EConcierge at Secrets Vallarta Bay Resort & Spa, responded to this review

Dear Andrew P Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Resort name. We were delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so...

Glenview
Reviewed 6 days ago NEW

Everything was perfect. The staff are the kindest, most gracious, hardest working people in the world. The room was beautiful and kept very clean. The beach was great to walk on, I found a lot of beach glass and we saw whales breaching right in front of the resort. Amazing!! At night the lobby had live music and we met...

Review collected in partnership with this hotel
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1Thank 728judyk
Cesar V, Social Media Coordinator EConcierge at Secrets Vallarta Bay Resort & Spa, responded to this review

Dear 728judyk I would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on TripAdvisor. I am very happy to learn that your stay was a most pleasant one, and that you...

San Pedro Garza Garcia, Mexico
Reviewed 1 week ago NEWvia mobile

Great food and drinks at all time, nice suites too. It's big and you can enjoy the Now amenities too. Romantic for one couple. Not great for partying. The service at the pool was slow but it's what expect from an all inclusive where everyone is asking for drinks.

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Helpful?
Thank angieortizt
Cesar V, Social Media Coordinator eConcierge at Secrets Vallarta Bay Resort & Spa, responded to this review

Dear angieortizt Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Secrets Vallarta Bay.Your comments will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience with us. I hope to have the honor of welcoming you...

Reviewed 1 week ago

The views were incredible, the food phenomenal, and the service outstanding. Heriberto (Oceana) went above & beyond to make sure we got everything we needed-- a private dinner for our group of 18 on the beach, a last minute table our first night in, and wonderful suggestions for wine & food. He took the stay from a 4 to a...

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Helpful?
1Thank Elspeth P
Cesar V, Social Media Coordinator EConcierge at Secrets Vallarta Bay Resort & Spa, responded to this review

Dear Elspeth P thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on TripAdvisor. I were delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular...

Guelph, Canada
Reviewed 1 week ago via mobile

Rooms were not serviced consistently or sometimes not at all after 3 different discussions with the front desk. The staff were great however all 20 Managers spent 2 afternoons hosting parties at the pool that no one seemed to care about instead of assisting workers as needed. We previously visited Secrets St James. That was excellent. This was not an...

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Helpful?
5Thank Edward J
Cesar V, Social Media Coordinator eConcierge at Secrets Vallarta Bay Resort & Spa, responded to this review

Dear Edward J Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product. I have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future. With this said, we...

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Amenities

Highlights
  • Beachfront
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Breakfast included
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Romantic. Refined. Remarkable. Located on the golden sand beaches of the Pacific coast within walking distance of the famous El Malecon boardwalk, this vibrant oceanfront resort provides adults 24/7 access to amazing nightlife, non-stop entertainment and Unlimited-Luxury(R). ... more   less 

Additional Information about Secrets Vallarta Bay Resort & Spa

Address: David Alfaro Siquerios No. 164 | Col Zona Hotelera Las Glorias, Puerto Vallarta 48333, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: $464 - $1,899 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Secrets Vallarta Bay Resort & Spa 4.5*
Number of rooms: 271
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Travelocity and Expedia so you can book your Secrets Vallarta Bay Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#7 Family Hotel in Puerto Vallarta
#8 Romantic Hotel in Puerto Vallarta
#10 Business Hotel in Puerto Vallarta
#11 Spa Hotel in Puerto Vallarta
#11 On the Beach Hotel in Puerto Vallarta
#12 Luxury Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Secrets Vallarta Bay Resort & Spa staff and other travellers.
428 questions
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Wisconsin
2 days ago

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Questions? Get answers from Secrets Vallarta Bay Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't get a room at the end of a long hall!”
 of 5 bubbles mjm59, 21 Feb 2017 | Read review
“Book an oceanview junior suite king! The view is the best!”
 of 5 bubbles paigeken, 21 Feb 2017 | Read review
“Ask for main tower room top floor.”
 of 5 bubbles Jgray0615, 19 Feb 2017 | Read review
“All rooms are ocean view. We stayed on the 13th floor. Amazing!”
 of 5 bubbles lorihE782IH, 18 Feb 2017 | Read review
“The higher up the better.”
 of 5 bubbles C1272GUdeborahd, 17 Feb 2017 | Read review
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