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Mayan Palace Puerto Vallarta

960 reviews
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Traveller (643)
Room & Suite (225)
Pool & Beach (187)
Overview
  • Excellent39%
  • Very good36%
  • Average14%
  • Poor5%
  • Terrible6%
Travellers talk about
“bakal restaurant”(22 reviews)
“marina location”(24 reviews)
“main building”(36 reviews)
Wifi
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3.5 Star Hotel
All hotel details
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Reviews (960)Write a Review
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Show reviews that mention
All reviewsbakal restaurantmarina locationmain buildingocean viewrci exchangesales pitchrestaurants and shopssunset barone bedroom unitcoffee potthe check in processcity tourliving areasmaller resorttacosmaid servicetaxi ride
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1 - 5 of 847 reviews
Reviewed yesterday via mobile

Stayed as guests with friends for a week in early November. The number 1 highlight of this resort is the beach!!!! The landscaping is beautiful but the rooms and food, meh! Warning!!! If you don’t have the right time share package you can not use...More

Thank Sandi L
Reviewed 3 days ago

We visited the Mayan Palace in January with a group of eleven. Everyone in our group was complementary regarding the resort. I've read several reviews complaining about the check-in process. Our group had three one-bedroom suites. We had no issue with check-in. We were in...More

Thank Brettkort1
Response from Socialmediamanager1, General Manager at Mayan Palace Puerto VallartaResponded yesterday

Dear guest, Thank you for providing your comments about your vacation at Mayan Palace Puerto Vallarta. We are pleased to learn our staff’s service was top-notch. The work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. We are...More

Reviewed 3 days ago

We found the resort to be wonderful. The views were fantastic, food delicious at the restaurants and staff very pleasant and courteous. I want to especially call out Esteban, concierge on 8th floor of Tower 3 as being thoroughly helpful and very friendly. Thank you...More

Thank psull2018
Response from Socialmediamanager1, General Manager at Mayan Palace Puerto VallartaResponded yesterday

Dear Guest, We are pleased you chose to stay at Vidanta Nuevo Vallarta for your vacation. We really thank you for your kind comment about our staff, as we consider them one of our biggest assets. It will be our privilege to share it with...More

Reviewed 1 week ago

I would like to begin by saying that most of the staff, especially those who provide entertainment and lessons at the pool and the maids who clean the rooms, are greatly appreciated I am quite sure by most of the guests at the hotel. The...More

Thank timeshare0wner
Reviewed 1 week ago

We've been coming here for years and every room has an amazing view, every pool feels so refreshing, every pool bar has great drinks, and the lazy river has fun waves! If you're 18+ the pool drinking games are really fun, ex: tequila volleyball (but...More

Thank dolphingrid
Response from Socialmediamanager1, General Manager at Mayan Palace Puerto VallartaResponded yesterday

Dear Guest Thank you for providing your comments about your vacation at Mayan Palace Nuevo Vallarta we are pleased to learn our activities and amenities are just what you need for a great vacation. We appreciate your feedback and look forward to hosting you again....More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Beachfront
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Adult pool
Outdoor pool
Details
Price range
US$100 - US$350 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 On the Beach Hotel in Puerto Vallarta
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$100 - US$350 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 On the Beach Hotel in Puerto Vallarta
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (643)
Room & Suite (225)
Pool & Beach (187)
Dining (79)
Hotel & Grounds (417)
Bathroom (5)
Family and Play Areas (3)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Florale W
21 January 2018|
AnswerShow all 3 answers
Response from giftmaven1 | Reviewed this property |
Yes. It’s attached to the wall by the mirror over the bathroom sink
0
Votes
annjh
20 November 2017|
AnswerShow all 9 answers
Response from Socialmediamanager1 | Property representative |
Please call us at 1-800-292-9446.
0
Votes
Google Translation
kathyjoy63
2 November 2017|
AnswerShow all 4 answers
Response from Socialmediamanager1 | Property representative |
Please call us at 1-800-292-9446.
0
Votes
Google Translation
Room Tips
"get an ocean view room"
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"If you want a good room, you must go to the membership (timeshare) sales events."
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"At the Mayan Palace, rooms overlook either the roof of the bottom floors (like a big white tent), or the..."
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"Rooms are well equipped with the items you need to do some of your own meals if you so desire. The beds are..."
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