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Mayan Palace Puerto Vallarta

Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Mayan Palace Puerto Vallarta
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831 Reviews from our TripAdvisor Community

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There are newer reviews for Mayan Palace Puerto Vallarta
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Showing 739: English reviews
Portland, Oregon
Reviewed 17 November 2014

We originally booked our trip for Cabo, but due to the hurricane changed our vacation destination to Puerto Vallarta. At the last minute, we were provided with an opportunity to switch over to a 2 bedroom at the Mayan Palace near the Marina. I need to add both Alaska Airlines, and RCI accommodated our requests at no additional cost to...

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1Thank Robert S
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear Shookster : Thank you for taking the time to provide us your detailed feedback about your recent stay at Mayan Palace. We are delighted to learn that our staff was welcoming, as this is what we strive for every day. We will gladly share your feedback with the staff mentioned, as working to anticipate and exceed your every need...

Leduc
Reviewed 16 November 2014

We were booked for Cabo but had to change our plans. My husband and I were excited to try the marina mayan Palace. We have stayed at Nuevo before. I contacted the hotel about a ride to resort, usually they send me a email about it. They were there to pick us up and we had it all to ourselves....

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2Thank Loveswine12
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear Loveswine12 : Thank you so much for commenting about your stay at Mayan Palace. We really thank you for your kind comment about the staff and the service they provide. Your comments are always welcomed. Our primary goal is to ensure you are able to relax during your much deserved vacation. We truly appreciate your preference and look forward...

Sammamish, Washington
Reviewed 10 November 2014

The Mayan resorts could do something better with this hotel. It's outdated, yes, but in my opinion is in a better location than the much bigger Nuevo Vallarta complex (which is like vacationing in the suburbs of Puerto Vallarta). The pool is big but do not have hot tubs (whirlpools, jacuzzi). Also, for some odd reason they do not allow...

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4Thank pacelote
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear Shookster : Thank you for taking the time to provide us your detailed feedback about your recent stay at Mayan Palace. We are delighted to learn that our staff was welcoming, as this is what we strive for every day. We will gladly share your feedback with the staff mentioned, as working to anticipate and exceed your every need...

Wichita, Kansas
Reviewed 10 November 2014

The Resort itself was clean and the grounds were amazing. We had good service at the pool. The beach was a pleasant walk from the buildings. Most of the staff were excellent and friendly. We were disappointed in our room. It was basically a motel room. We had 2 queen beds, a bathroom with no tub, a television, and a...

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2Thank MJKing1949
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear MJKing1949 : We are always grateful that our guests take time to share their vacation experiences at Mayan Palace. We are delighted to find out that most our staff was welcoming, as this is what we strive for every day. We are happy as well that you enjoyed our pools and grounds. As one of the most successful companies...

Florida
Reviewed 3 November 2014

I read a lot of reviews whining about all sort of things that don't matter. The grounds are wonderful. The pool is huge and amazing. The activites staff (Nacho and Karla) were amazing. I give them a 5 star plus. I understand the timeshare presenters are trying to get you to go to the presentation, but I told them "NO"...

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7Thank CF_WALLER
Carlsbad, California
Reviewed 25 October 2014 via mobile

Came down here for a friend's bday week. Let's talk about the resort first. The good: The room service is prompt and decent food. No extras. The ice is purified. The drinks and grill near the pool are awesome. Karaoke night was fair. Lots of kids there. The pool has swim up seats. There are plenty of activities for everyone....

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2Thank Eneetra
Reviewed 13 September 2014 via mobile

A friend of mine was booking at this hotel when at some point the person on the phone started asking questions about who would be staying with him in the room: "I assume you'll be staying with your wife" she said in a very inappropriate tone. As my friend inquired about the nature of her question the person said the...

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11Thank Jose S
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear Jose S : Thank you for your comment. First of all, we are shocked to read about this misunderstanding, since we are proudly classified by the Secretary of Labor and Social Welfare - through the Gilberto Rincon Gallardo recognition in 2012, as a company that gives work opportunities to the disabled and other discriminated groups and takes action to...

Reviewed 6 September 2014 via mobile

Hi let me tell you guys about our experience in this hotel we love it the swimming pools r really great and aways clean services are firts class food and beverages r good especially the buffets the rooms are big and always in order we really recommend this hotel to anyone you will love it

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5Thank Angelica G
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear Angelica G : We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace, and we are delighted to know you liked our food options, the pools and accommodations. We take great pride in creating incredible vacations and after receiving your remarks, it is great to confirm we have succeeded...

Cape Town, South Africa
Reviewed 30 August 2014

On arrival we were allocated a unit overlooking the road. Very noisy with screaming children running up and down the corridor. The grounds are very well kept with easy access to the Marina. It becomes a mission that whenever you go out that one is accosted by timeshare and tour agents who do not seem to understand the worn "NO"

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2Thank kayleighcdc
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear kayleighcdc : We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace, and we are delighted to know you liked our grounds. Rest assured that your comments will be taken into consideration in order to provide you everything that you need to make the most of your vacation. Our...

Sedona, Arizona
Reviewed 25 August 2014

We just came back from a week in this beautiful resort in a wonderful area. Being near the marina allows you access to some great restaurants (Porto Bella and Mariscos El Coleguita) and a short cab ride to downtown or the Romantic Zone (La Palapa). This resort is small, only two buildings on a long narrow lot but with a...

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6Thank naspins
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review

Dear naspins: Thank you so much for choosing our Mayan Palace for your vacation and for sharing your review about your stay. We are delighted to find out that our staff was welcoming, as this is what we strive for every day. It is nice to learn you think our property is beautiful. Your comments are always welcomed. We always...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room

Additional Information about Mayan Palace Puerto Vallarta

Address: Paseo de la Marina Sur S/N | Fracc. Marina Vallarta, Puerto Vallarta 48354, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: $140 - $488 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mayan Palace Puerto Vallarta 3.5*
Number of rooms: 179
Reservation Options:
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Also Known As:
Mayan Palace Puerto Vallarta Hotel Puerto Vallarta
Wyndham Puerto Vallarta
Puerto Vallarta Mayan Palace
Mayan Puerto Vallarta
Hotel Style:
#21 On the Beach Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Mayan Palace Puerto Vallarta staff and other travellers.
104 questions
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Questions? Get answers from Mayan Palace Puerto Vallarta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The one bedroom suites in the buildings closer to the ocean are situated closer to the gym, pool, and restaurant. These also have kitchen items with cooking and refrigerators for your use. Strangely these rooms have a sliding door opening to the outside, but no seating area, whereas the main building has balconies to enjoy with a couple of outside chairs. We did not see how the one bedroom suites in that building were laid out, but probably similar to the other buildings.”
RussellS626, 25 Apr 2017 | Read review
“Ask for the marina!”
JoanneY962, 19 Apr 2017 | Read review
“Clean, and efficient accommodations. If you are asking if we tipped the maids, yes we did.”
725marybethr, 19 Apr 2017 | Read review
“If you still end up staying here take whatever view you get and stay away from going to the Nuevo property”
janh689, 15 Apr 2017 | Read review
“The morning we had to depart, I accidentally left a shirt on the balcony to dry, as I had spilled food on it and rinsed it out. We remained on the property, by the pool until we had to leave for the airport. About 20 minutes after we left the room, I remembered the shirt on the balcony. I asked the concierge to ask if the cleaning staff found it and turned it in to "lost and found". Amazingly, no one knew anything about it. I was very disappointed to think the cleaning crew would not turn it in. It wasn't real expensive, but it was the idea that no one knew anything about it. I left the cleaning staff a very large tip for their services, so more the disappointment.”
KMCW, 11 Apr 2017 | Read review
5 of 5