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Mayan Palace Puerto Vallarta

974 reviews
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Traveller (659)
Room & Suite (230)
Pool & Beach (189)
Overview
  • Excellent39%
  • Very good36%
  • Average14%
  • Poor5%
  • Terrible6%
Travellers talk about
“bakal restaurant”(22 reviews)
“marina location”(24 reviews)
“main building”(36 reviews)
Wifi
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3.5 Star Hotel
All hotel details
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Reviews (974)Write a Review
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All reviewsbakal restaurantmarina locationmain buildingocean viewrci exchangesales pitchrestaurants and shopssunset barone bedroom unitthe check in processcoffee potcity tourliving areasmaller resorttacosmaid servicetaxi ride
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361 - 365 of 860 reviews
Reviewed 26 July 2015

very pretty!!! the landscaping was beautiful its right on the beach. great of fun stuff to look at in the gift shops. staff were extremely nice especially hector (the pool side waiter) I went with my family and we really enjoyed it the pools were...More

1  Thank lexie lulu t
Response from Socialmediamanager1, Manager at Mayan Palace Puerto VallartaResponded 14 August 2015

Dear lexie lulu t : Thank you for taking the time to provide us your feedback about your recent stay at Mayan Palace. We are delighted to learn that our staff was welcoming, as this is what we strive for every day. We will gladly...More

Reviewed 25 July 2015

This place is not the best place to relax. The pool closes too early, they Charge for WIFI and the connection is poor to say the least. The front desk is mostly interested in their marketing blitz. Don't do it!More

5  Thank Hospitality S
Response from Socialmediamanager1, Manager at Mayan Palace Puerto VallartaResponded 14 August 2015

Dear Hospitality S : Thank you for your comments about your vacation at Mayan Palace. We are disappointed that we were unable to meet your expectations to the fullest. Your feedback will be shared with all the appropriate areas in order to continue working towards...More

Reviewed 22 July 2015

They have a great pool area with friendly people who organize activities. Great job Norma and AB. The restaurants are good. take advantage of the 2 for 1 offers on food and drinks that rotate between the restaurants.More

1  Thank ralynn11
Response from Socialmediamanager1, Manager at Mayan Palace Puerto VallartaResponded 22 July 2015

Dear ralynn11: Thank you very much for providing your comments about your vacation at Mayan Palace. We are delighted to learn that our staff was welcoming, as this is what we strive for every day. We will gladly share your feedback with the staff mentioned,...More

Reviewed 15 July 2015

We went into this vacation knowing the resort was a time share property. After check-in they try to give you the sales pitch. We firmly and politely declined and asked to shown to our rooms immediately. The sales person was obviously unhappy and annoyed, but...More

2  Thank Bryan L
Response from Socialmediamanager1, Manager at Mayan Palace Puerto VallartaResponded 22 July 2015

Dear Bryan L : Thank you so much for choosing our Mayan Palace for your vacation and for sharing your review about your stay. We are delighted to find out that our housekeeping staff was professional and pleasant as this is what we strive for...More

Reviewed 14 July 2015

My family spent a week at the Mayan Palace in Puerto Vallarta and we enjoyed it there very much. It was very clean and organized. The pool was great. Hotel staff were kind, helpful, and friendly, especially Hector, the poolside waiter, Yvette, the masseuse, Consuelo...More

2  Thank Kace0303
Response from Socialmediamanager1, Manager at Mayan Palace Puerto VallartaResponded 22 July 2015

Dear Kace0303: We are pleased you chose to stay at Mayan Palace for your vacation. We really thank you for your kind comment about our staff, as we consider them one of our biggest assets. It will be our privilege to share it with them,...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Beachfront
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Adult pool
Outdoor pool
Details
Price range
US$100 - US$350 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#27 On the Beach Hotel in Puerto Vallarta
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$100 - US$350 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#27 On the Beach Hotel in Puerto Vallarta
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (659)
Room & Suite (230)
Pool & Beach (189)
Dining (79)
Amenities (17)
Family and Play Areas (3)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
FredfromKitchener
18 February 2018|
AnswerShow all 2 answers
Response from Vidanta V | Property representative |
Please contact us at 1-800-292-9446.
0
Votes
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Rory R
15 February 2018|
AnswerShow all 5 answers
Response from YugyRosie | Reviewed this property |
You could call the toll free line for Vidanta and they could help you or give you the email address for the concierge there.
0
Votes
Eva J
27 January 2018|
AnswerShow all 5 answers
Response from Donna B | Reviewed this property |
There is no wave pool at either and the lazy river at Neuvo is supposedly for only Grand Mayan,Grand Bliss and Grand Luxxe guests. The Mayan Palace in Puerto Vallarta is close to all amenities and easy access to... More
1
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Room Tips
"you also cannot get the room or location you would like without paying off someone at reception"
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"If you are travelling with kids, go to Nuevo."
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"They do have rooms with kitchens,"
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"Ocean view or street view."
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