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Costa Sur Resort & Spa

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Costa Sur Resort & Spa
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1,121 Reviews from our TripAdvisor Community

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Showing 727: English reviews
Sherman
1 review
Reviewed yesterday NEW

Costa Sur was pleasant enough. They allow smoking everywhere so the pool area and bar stunk of smoke. In 7 days they had 3 weddings which blocked off a large part of the view of the ocean from the common area. The drinks were weak, drowned down with mixer. We stayed in the 1 bedroom suite and it was spacious.... More 

Review collected in partnership with this hotel

Helpful?
Thank 528staceyr
1 review
Reviewed 3 days ago NEW via mobile

As always our vacation here was wonderful. Arturo, Fernando and Christian at the welcoming desk were a great help. Waiters and bartenders are always fantastic and Osbaldo, Kiki and Fabricio are as charming and helpful as ever. A special thank you to the activity staff, Jose, Arturo, Veronica and Amaya are wonderful and attentive to the guests safety and every... More 

Helpful?
Thank Pamela L
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Pamela thank you very much for your great comments about your recent stay at our Costa Sur. We are very glad to be able to satisfy your expectations and needs every time you return and we wiil make sure to let all the employees you mention know about your nice words. They will appreciate this very much. Once again... More 

Alberta, Canada
1 review
Reviewed 5 days ago NEW

The food was really good! But the hours for everything were horrible. They roped off the ocean entrance, and shut down the pools, bar, and restaurant at 10 PM. We ran the bar out of bottled water twice, in a span of four days, and we weren't ordering any more than we could consume. The service was fairly inconsistent. Some... More 

Review collected in partnership with this hotel

Helpful?
Thank Robert C
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Robert thank you much for taking the time to comment on your recent stay at our Costa Sur. Your observations are very imopirtant for us as they allow for actions to be taken and corrections to be made. We will review the food & beverage service area (waiters assignments) in order to make sure we have a cosntant level... More 

Alberta
1 review
Reviewed 6 days ago NEW

We have never had such a bad experience in a Mexican resort. Everything shuts down at 10:00 PM including the pools and beach and the security guard will not let you do anything after the place shuts down. You don't get an Internet in your rooms, so you have to go to the lobby to use it and it is... More 

Review collected in partnership with this hotel

Helpful?
Thank 697jagank
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you for your comments regarding your recent stay with us. Your observations are very important to us and we are very sorry for not having been able to satisfy your expectations. We hope you will be back to Puerto Vallarta one day and enjoy the destination we love. Sincerely. More 

Kent
1 review
Reviewed 6 days ago NEW

Costa Sur has been in existence for several decades and has the unique characteristics of being built right off the coastline. Many newer resorts are stepped back from the ocean. Not here, You are just a few steps into the ocean with crystal clear water and a rock barrier that protects swimmers from big waves as well as provides homes... More 

Review collected in partnership with this hotel

Helpful?
Thank Rudy W
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Rudy thank you very much for taking the time to comment on your recent stay at our Costa Sur. We are very glad we were able to satisfy your expectations, as well as for having delivered a successful stay. The wifi project for the south tower is in the works and we hope we will be able to cover... More 

Olympia, Washington
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 week ago

We have been going here for years and was our first time back in 8 years. It is a very clean and comfortable Resort to have a very pleasant relaxed stay. If you like lots of frills this is not the place for you with that being said I do not want you to think it has nothing. It is... More 

Review collected in partnership with this hotel

Helpful?
Thank Cindyxxx
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Cindy thank you very much for taking the time to comment on your recent return trip to our Costa Sur. We are very glad you decided to come back and enjoy our atmosphere once again, as well as for having been able to deliver a great vacation experience. We hope,to have you back many more times to your "home... More 

San Jose, California
Level Contributor
11 reviews
3 hotel reviews
Reviewed 1 week ago

Super Friendly Staff / Antiquated Facility Positives: Views were wonderful. Small private ocean beach for guests. Staff was friendly and very helpful. Most spoke English very well. Good food and buffets. They have events throughout the day for those who don’t want to venture into town. Two pools (One adult pool and one for all). Only 90 peso’s by taxi... More 

Review collected in partnership with this hotel

Helpful?
Thank JulieR23
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Julie thank you very much for the time taken in commenting about your recent stay at our Costa Sur. We are very glad we were able to satisfy some of your expectations and want to let you know that your observations are very important to us, as they allow for corrective actions to be taken and issues resolved. Even... More 

Battle Ground
1 review
Reviewed 2 weeks ago

Very friendly and personal staff. The hospitality was wonderful. The other guests were lovely. The food was delicious, and the prices on food and drinks were very fair! There were daily activities that were fun and entertaining on a nice relaxing day! There are many guests who have been coming back for decades and I can see why!

Review collected in partnership with this hotel

Helpful?
Thank kariwetherill
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for taking the time to comment on your recent stay at our Costa Sur. We are very glad to know that our staff aned services were up to your expectations, as well as for having provided an enjoyable vacation experience. It is a fact the blend of guests, cordial atmosphere and our quest for... More 

Santa Fe
1 review
Reviewed 2 weeks ago

The accommodations at Costa Sur are mostly great....they do need to take care of maintenance issues that seem to never get done. Overall, I always have a great time there. Beautiful serene location, a few too many older people but the younger ones see to be taking over.

Review collected in partnership with this hotel

Helpful?
Thank paullZ2774HO
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you for your time in letting us know about your recent stay at our Costa Sur. Your observations are very important, as they allow for corrective actions to be implemented and issues resolved. I want to let you know that we have a "team of inspectors" who verifies the assigned rooms on a daily basis, making sure... More 

Milwaukee, Wisconsin
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 2 weeks ago

My husband and I traveled to Costa Sur in mid October. The hotel was quaint and cozy. We had a room on the 7th floor with outstanding views. We enjoyed listening to the ocean waves at night, along with watching the fireworks that sometimes went off in the distance. Over all, our room was a good size, clean, and well... More 

Helpful?
1 Thank JSNDRLNW
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you much for taking the time to comment on your past stay at our Costa Sur. We are very glad to know that we were able to satisfy your expectations, as well as for having provided a successful vacation experience. We definitely are not a "mega" resort as you say, we like to think of ourselves a... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
Costa Sur Resort & Spa is a beautiful 202 unit all suite resort just five minutes from downtown Puerto Vallarta. It features ocean front views on each suite as well as fully equipped kitchenettes and balconies. Each room has been updated with king size beds, 42" flat screen TVs and ipod docking stations. Our pride is our private beach with ocean lagoon making Costa Sur the only hotel where guests can snorkel onsite. Costa Sur has two pools, two bars and a wonderful ocean view restaurant, "La Cascada." Make sure to check our "All inclusive add-on." We also feature a mini-mart, a wonderful spa, a gym, free Wi-Fi, ATM and an internet center. Everything for a great vacation! ... more   less 

Additional Information about Costa Sur Resort & Spa

Address: Carr. Puerto Vallarta a Barra de Navidad Km. 4.5 | Zona Hotelera Sur, Puerto Vallarta 48390, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: $110 - $292 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Costa Sur Resort & Spa 3.5*
Number of rooms: 202
Reservation Options:
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Also Known As:
Costa Sur Hotel Puerto Vallarta
Costa Sur Resort And Spa
Playa Del Sol Costa Sur
Hotel Style:
#15 Business Hotel in Puerto Vallarta
#22 Spa Hotel in Puerto Vallarta
#30 On the Beach Hotel in Puerto Vallarta
#32 Family Hotel in Puerto Vallarta
#34 Romantic Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Costa Sur Resort & Spa staff and other travellers.
72 questions
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Questions? Get answers from Costa Sur Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“bring your own bottles of wine. ”
 of 5 bubbles 528staceyr, 3 Dec 2016 | Read review
“All the units are Ocean front. The elevators are slow so if that is a issue stay in the one bedroom tower they have far less people there and are huge.”
 of 5 bubbles Cindyxxx, 27 Nov 2016 | Read review
“Fix the things that need to be fixed in the rooms.....”
 of 5 bubbles paullZ2774HO, 16 Nov 2016 | Read review
“Ask for their Remodel rooms, floors that are not remodeled need some improvement”
 of 5 bubbles maripposa, 10 Nov 2016 | Read review
“Main tower is better, we first had a room in other building, a lot of traffic noise. They moved are room no problem.”
 of 5 bubbles patriciacN9505FF, 8 Nov 2016 | Read review
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