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Costa Sur Resort & Spa

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Costa Sur Resort & Spa
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1,206 Reviews from our TripAdvisor Community

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Showing 786: English reviews
USA
Reviewed 21 February 2015

The best things about the Costa Sur: A very nice staff, reasonable prices and a beautiful view from every room. The downsides: The entire establishment needs renovation - everything is old, dated and worn out. One elevator and two pools are not enough, and every day staff ran out of deck chairs and towels. The lagoon is nice when useable,...

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Helpful?
6Thank ablalo
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for having taken the time to comment about your recent stay at our Costa Sur. Your observations are very important to us, as they allow for necessary and timely corrective actions. Our staff is very important in the daily resort's operation and is a fundamental part of our guests' vacation experience and we are...

Copenhagen, New York
Reviewed 20 February 2015

I have not stayed here, but visited almost daily for a couple of weeks. The staff there is wonderful. The building is severely rundown and I would think they are going to remodel it one of these days. The views are fantastic. The strong waves in the area are so relaxing sounding as they crash into the rocky beach. The...

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1Thank Scan S
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear customer thank you for taking the time to comment about your return visits to Costa Sur. We have taken note of your observations regarding the food menu and will work on improving our different options. Regarding the speed bumps, even though you do not seem to like them, these have helped solve the more dangerous situation we had before,...

Salt Lake City, Utah
Reviewed 14 February 2015

Im basing this review on the service we recieved while staying at this resort, the rooms were older and the property was older but the price we paid for our stay was reflective of this. what makes this place special was the service and location, and the private lagoon on the beach, the service was great all week but one...

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Helpful?
9Thank chris b
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Chris thank you very much for taking the time to comment about your recent stay at our Costa Sur. We are very glad to have been able to satisfy your expectations as well as for providing a great vacation experience. Our staff is, no doubt, a very important part in our success and we are very proud they showed...

Oakton, Virginia
Reviewed 14 February 2015

My husband and I just returned from a wonderful week at Costa Sur. While I agree with other reviewers that ithe resort does need updating ( mostly the kitchenettes) it more than makes up for this in staff friendliness. I have never been anywhere where the staff are so genuinely friendly. They truly seem to enjoy what they are doing,...

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3Thank Cathy H
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Cathy thank you very much for having taken the time to comment about your recent stay at our Costa Sur. It is a pleasure for us to know we were able to satisfy your expectations and that we provided a successful vacation experience. As you point out, one of the Resort's greatest assets is our staff and they demonstrated...

Fremont, California
Reviewed 9 February 2015

From the outside this hotel looks good and it's location makes it appear to be a winner. However, going beyond the lobby, it loses its appeal. The 2 small elevators barely hold 4 adults without luggage. The wait for an elevator can be extraordinary, so the alternative is to take the stairs. The stairways are dirty, in poor condition, and...

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9Thank travelingdoggy
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for taking the time to comment on your recent stay at our Costa Sur. Your comments are very important to us and we sincerely apologize for the inconveniences you went through while our guest. We have taken note of your observations and will make sure to take the necessary steps to corrrect the situations...

Rancho Palos Verdes, California
Reviewed 5 February 2015

We spent one week at Costa Sur and met many nice people who worked at the hotel and were very helpful...Gustavo, Juan, Eulalia and Lorena were some of the names I remember. The rooms were very clean but they need updating. Our refrigerator wobbled when we opened the door. The warm pool was nice but being used for water aerobics...

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3Thank mcmrjm1
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for having taken the time to comment about your recent stay at our Costa Sur. We are very glad to have been able to satisfy your expectations, as well as provide an enjoyable vacation experience. Our staff is definitely a large part in our success and they showed it this time again by making...

Show Low, Arizona
Reviewed 4 February 2015 via mobile

Rooms are large but need updating the staff is fantastic!! Really great and caring. Many long term guests who come back year after year. Too far out for us. Love the warmer adult pool. Water volley ball is really popular. Price is right. Only one hour of happy hour!!

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1Thank lccampground
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for taking the time to comment about your recent stay at our Costa Sur. It is a pleasure to know our staff satisfied your expectations and that, overall, you had an enjoyable vacation experience. Our staff is an importan part in our guests' stay and we will make sure to post your comments on...

Hillsboro, Oregon
Reviewed 2 February 2015

Spent about a week at the Costa and thought it was decent. Breakfast buffet was excellent, rest of food was pretty good and priced ok considering you are seated with an awesome view of the beautiful bay all around. One of he highlights of this place is the 'lagoon' where you can go out and swim in the ocean with...

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2Thank Matthewwarren51907
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for having taken the time to comment about your recent stay at our Costa Sur. We are glad to know we were able to satisfy some of your expectations and we want to assure you we have taken note of your observations in order to take the corrective actions needed. Specifically regarding the wifi...

Kamloops, Canada
Reviewed 1 February 2015

The Costa Sur Resort & Spa is an older hotel with rooms that are not deluxe but clean and the kitchenette is reasonably equipped. The pool deck is quite small as are the two pools, one of which was cold but the other was warm. The beach is small and non-existent at high tide. One cannot walk anywhere, neither on...

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4Thank Eddi S
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for having taken the time to comment about your recent stay at our Costa Sur. Your observations are very important to us, as they allow us to be aware of what and where to improve. We take them very seriously and will be working on the issues, such as the gym, a renovation already...

Las Vegas, Nevada
Reviewed 31 January 2015

This hotel is in a fabulous area of Banderas Bay and the staff did their best to provide a very nice vacation experience. Activities, varied food selection and good entertainment establish the resort atmosphere. The food was very good, but watch out for the buffet food. It is standing out for extended periods of time and the hot food was...

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2Thank shareholder47
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for taking the time to comment on your recent stay at our Costa Sur. We are glad to know we were able to satisfy some of your expectations (staff wise) and I can assure you we have taken note of your suggestions regarding the preventive steps we may need to take in our common...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
Costa Sur Resort & Spa is a beautiful 202 unit all suite resort just five minutes from downtown Puerto Vallarta. It features ocean front views on each suite as well as fully equipped kitchenettes and balconies. Each room has been updated with king size beds, 42" flat screen TVs and ipod docking stations. Our pride is our private beach with ocean lagoon making Costa Sur the only hotel where guests can snorkel onsite. Costa Sur has two pools, two bars and a wonderful ocean view restaurant, "La Cascada." Make sure to check our "All inclusive add-on." We also feature a mini-mart, a wonderful spa, a gym, free Wi-Fi, ATM and an internet center. Everything for a great vacation! ... more   less 

Additional Information about Costa Sur Resort & Spa

Address: Carr. Puerto Vallarta a Barra de Navidad Km. 4.5 | Zona Hotelera Sur, Puerto Vallarta 48390, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: $131 - $224 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Costa Sur Resort & Spa 3.5*
Number of rooms: 202
Reservation Options:
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Also Known As:
Costa Sur Hotel Puerto Vallarta
Costa Sur Resort And Spa
Playa Del Sol Costa Sur
Hotel Style:
#15 Business Hotel in Puerto Vallarta
#21 Spa Hotel in Puerto Vallarta
#29 On the Beach Hotel in Puerto Vallarta
#32 Family Hotel in Puerto Vallarta
#34 Romantic Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Costa Sur Resort & Spa staff and other travellers.
82 questions
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Questions? Get answers from Costa Sur Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for an water view.”
  • These are luxury views on a budget.
 of 5 bubbles MariaTravelsMucho, 24 Feb 2017 | Read review
“Don't stay in rooms on the pool end of the building. Too noisy.”
 of 5 bubbles Jeankingman, 20 Feb 2017 | Read review
“6th floor is street level - where you get to listen to traffic all day & night; avoid if possible!”
 of 5 bubbles katiekA9260HO, 27 Jan 2017 | Read review
“Watch out for the concrete headboards on beds. Ouch! Rooms need brighter lighting.”
 of 5 bubbles S3280LVmichaelj, 27 Jan 2017 | Read review
“All rooms have a view of the bay”
 of 5 bubbles maierplus, 27 Jan 2017 | Read review
5 of 5