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Viceroy Zihuatanejo

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Viceroy Zihuatanejo
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739 Reviews from our TripAdvisor Community

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Showing 648: English reviews
Los Angeles, California
Reviewed yesterday NEWvia mobile

Everything was amazing, from the location, to the ambiance, the suite, and the service. The only thing I didn't like was that the outdoor shower was "to on the open", I could see the parking lot and the street behind of the hotel. Made me a little uncomfortable when I took a shower.

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Helpful?
Thank Romina50
St. Louis
Reviewed 4 days ago NEW

My wife and I spent 4 delightful nights at the Viceroy Zihuatanejo in early February. This was our 3rd visit to the property, the previous one being more than 10 year ago when it was still Villa del Sol. While maintaining the best of the feel of the "old days", the Viceroy managements delivers an experience in many ways better...

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Helpful?
Thank CHCA
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear CHCA, thank you for your comments on Tripadvisor, we are glad that you have had a wonderful stay and that we were able to exceed your already high expectations. Thank you for being such a loyal customer, we hope to be able to welcome you back in the near future!

Portland, Maine
Reviewed 6 days ago NEW

We just returned from a 2 night stay at this lovely property, and loved it! Nice size room, comfortable bed, quiet, nice patio. Gorgeous beach with warm water and beautiful sunsets. Tables set up for eating lunch on the beach. The staff were completely helpful, accommodating and gracious. On our first morning at breakfast, our waiter Alfredo found out that...

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Helpful?
Thank bpeisne1
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear bpeisne1, thank you for your comments on Tripadvisor; we are gald that you have had a nice stay with us and that you felt that our employees are very accommodating. We hope to be able to welcome you back soon to our little Paradise on Playa La Ropa...

Green Oaks, Illinois
Reviewed 1 week ago via mobile

We recently stayed at this property for a week. As usual the weather in Zihuatanejo was perfect every day so couple that with a perfect location and a lovely resort and you have the recipe for an excellent vacation. My husband and I are seasoned travelers and visit Mexico two to three times a year. We usually stay in 4...

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Helpful?
Thank annincardona
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear annincardona, thank you very much for your detailed review. We are very glad that you have had a wonderful stay with us on Playa La Ropa at the Viceroy. Rest assured that we do take your constructive criticism very serious and that we will start working on some solutions for your recommendations. We certainly hope that you will be...

San Francisco, California
Reviewed 1 week ago

Great hotel with good service. Wonderful beach. My best Mexico vacation ever. Felt like paradise! Comfortable rooms, clean and quiet. We loved the La Marea restaurant better than La Villa. Great happy hour everyday. Take a taxi from the airport not arranged by the hotel, which was ridiculously expensive.

Review collected in partnership with this hotel
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Helpful?
Thank Hanna E
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Hanna E, thank you for your nice review, I apprecviate that you have had a wonderful stay with us and we hope that you will decide to return very soon.

Reviewed 1 week ago via mobile

Just returned from 5 days at the Viceroy with a large group of friends. The hotel was beautiful and simple although a bit of updating could push it to 5 stars. The hotel is very quiet and simple. Large rooms with beautiful views, all the basics you need. Would have been nice to have a kettle in the rooms to...

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Helpful?
Thank prosurftravel
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear prosurftravel, thank you very much for sharing your thoughts with the tripadvisor community. It was a true pleasure hosting you and your friends here on property and we certainy hope that you will return back soon to continue one of the most secret surf destinations in Latin America.

Washington
Reviewed 1 week ago

This was our second stay at this property and we loved it just as much the second time around. We had a second floor suite, with a king size bed, separate sitting room, sunny and open bathroom, and balcony with plunge pool. It was a very quiet and private location. The beach service is outstanding - comfortable lounge chairs, plentiful,...

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Helpful?
Thank bernadette972015
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear bernadette972015, it was a pleasure having you with us here on Playa La Ropa. Thank you very much for your evaluation and you comments which are appreciated. We hope that you will find some time to return to our 'Little Paradise' in the near future...

Chelan
Reviewed 2 weeks ago via mobile

We were just at the Viceroy 2 weeks ago. We stayed for 10 days in BS1 and it was glorious! Great service and food. We felt very spoiled all week. Our favorite waitperson on the beach is Eddiberto. He absolutely made our trip; always anticipating our every need. He's just the hardest working guy and always with a big smile....

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Helpful?
Thank Sherry F
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Sherry F, thank you for your time in writing this review, we very much appreciate you as return guest and are looking forward to having you back soon!

Del Mar, California
Reviewed 3 weeks ago

We had an absolutely amazing vacation at the Viceroy for our 23rd wedding anniversary. We booked a Beach Suite room (BS4) for 4 days and we stayed 3 days at Tentaciones at the start of our trip. This is a wonderful combination of accommodations. Hugo, at the Viceroy, went out of his way to help us with the selection of...

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Helpful?
1Thank DelMarGirl2014
Martin K, Director General at Viceroy Zihuatanejo, responded to this review

Dear DelMarGirl2014, thank you very much for your lengthy review, I believe that you did describe the feel of the property and the destination of Playa La Ropa as a whole very well. I am glad that you did enjoy Zihuatanejo to the fullest; we are looking forward to your return later on in the year. Thank you for your...

New York City, New York
Reviewed 3 weeks ago

We really liked the room, clean and comfortable, nice beach. Friendly people. I give 3 stars because the food was not great and that really can change the experience in my opinion. Mexico has great food usually so I am not sure what was going on the week we were there.

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Helpful?
Thank maryams
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear maryams, thank you for your review on Tripadvisor, I do appreciate your feedback; rest assured that we are striving daily to improve our operation which certainly includes as well our culinary offerings here on property. I hope to be able to welcome you back soon again to show you our enhancements. Warm regards

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Breakfast included
About the property
  • Beachfront
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Breakfast Available
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Cool garden waterfalls, enchanted lagoons and elegant adobe-inspired villas nestle along one of Mexico's premier beaches to make up the romantic Viceroy Zihuatanejo. 46 Guestrooms and suites afford stunning garden and ocean views across a tranquil beach. Relaxed contentment is made complete with award winning Mexican-Pacific cuisine, 3 swimming pools including a spectacular seaside infinity pool, an intimate spa and superb service. ... more   less 

Additional Information about Viceroy Zihuatanejo

Address: Calle Playa La Ropa s/n, Zihuatanejo 40880, Mexico (Formerly The Tides Zihuatanejo)
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo
Price Range: $311 - $1,205 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Viceroy Zihuatanejo 5*
Number of rooms: 46
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Despegar.com, Hotels.com and Jetsetter so you can book your Viceroy Zihuatanejo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Tides Zihuatanejo Hotel Zihuatanejo
The Tides Hotel Zihuatanejo
The Tides Resort Zihuatanejo
Villa Del Sol Zihuatanejo
Tides Zihuatanejo
Hotel Style:
#1 Business Hotel in Zihuatanejo
#4 On the Beach Hotel in Zihuatanejo
#5 Top resorts Hotel in Zihuatanejo
#6 Luxury Hotel in Zihuatanejo
#9 Romantic Hotel in Zihuatanejo
#10 Family Hotel in Zihuatanejo
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Questions & Answers

Here's what travellers have asked, with answers from Viceroy Zihuatanejo staff and other travellers.
65 questions
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Questions? Get answers from Viceroy Zihuatanejo staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Beach Suite are amazing with steps to the sand! But honestly all of the rooms look amazing!”
 of 5 bubbles DelMarGirl2014, 29 Jan 2017 | Read review
“Get a room by the beach”
 of 5 bubbles maryams, 24 Jan 2017 | Read review
“check trip advisor and Viceroy website for "deals". Our beach front suite was quoted $800 but we got it for $300 + $100/day food credit.”
 of 5 bubbles E6101KCrobinm, 24 Jan 2017 | Read review
“go for the ocean front rooms on top floor for better view but ground level is still lovely”
 of 5 bubbles lux4me, 7 Jan 2017 | Read review
“Choose a room with private pool on second floors.”
  • Huge room!
  • Our private pool on our balcony, outside our room... simply amazing!
 of 5 bubbles EstrabeauLalo, 6 Jan 2017 | Read review
5 of 5