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Holiday Inn Cuernavaca

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Holiday Inn Cuernavaca
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186 Reviews from our TripAdvisor Community

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Showing 46: English reviews
Cancun, Mexico
Level Contributor
48 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 4 weeks ago

For CUERNAVACA, this hotel is one of the nicest. They have very nice grounds and gardens. The staff is friendly, however not excellent. It is probably time for some people skills training. The restaurants are worth visiting, if it is Buffett. The regular menu is very limited and kind of blah. We have held many conferences there in the past,... More 

Helpful?
Thank Drew S
Donaciano H, General Manager at Holiday Inn Cuernavaca, responded to this review

Dear Guest: Apreciate your comments about to service and experience with the staff. General Manager More 

Level Contributor
5 reviews
Reviewed 18 October 2016

I stayed at the Holiday for just one night and it was one of the worst nights I ever spent in a hotel. When we enter the room in the afternoon the phone was not working. A few minutes later the send a crew o 3 people to fix the phone. However late at night when we return from a... More 

Helpful?
Thank Sergio R
Donaciano H, General Manager at Holiday Inn Cuernavaca, responded to this review
Google Translation

Estimado cliente: Agradezco en mucho sus comentarios sobre la calidad de nuestros servicios, siempre estamos receptivos a los comentarios y... More 

Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 August 2016

Average rooms, overlooking well groomed gardens and pool. Be careful of the bugs on the grass as they bite. Food is good with a good selection of Mexican. good views of mountains from the upper floor rooms. Food doesn't come all at the same time when more than 2 people eating at the same time, so ask for this if... More 

Helpful?
Thank GLOBALBCD
Donaciano H, General Manager at Holiday Inn Cuernavaca, responded to this review

Dear Guest: Appreciate your comments about to service and installation, always is a pleasure listen your opinions. Regards General Manager More 

Vancouver, Canada
Level Contributor
41 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 17 May 2016

Again I am amazed at the quality and maintenance of this hotel, every aspect is exactly as it is advertised to be, try it you will also enjoy it as we have, rooms to service everything is first class.

Helpful?
Thank waytowayne
Donaciano H, General Manager at Holiday Inn Cuernavaca, responded to this review

Dear Guest: Thank your for your opinion about to service, for me is very important your comments Regards More 

Vancouver, Canada
Level Contributor
41 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 8 February 2016

Amazing chain and a property that stands ahead of the rest. Every trip back to Cuernavaca we will stay there. Helpful front desk and great rooms. For meetings or family weekend getaways this does the job.

Helpful?
Thank waytowayne
Donaciano H, General Manager at Holiday Inn Cuernavaca, responded to this review

Dear Guest: Thank your for your comments about to service and installations. Regards General Manager More 

Cuernavaca, Mexico
Level Contributor
150 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 18 November 2015

I had brunch there for their daily buffet. The waiters are helpful and the staff is friendly, however, their promos are not updated and we were invited to have 2x1 and they even had it in a huge sign over Diaz Ordaz Avenue, however, when we were given the check we realized the promo was gone. They apologized but they... More 

Helpful?
Thank Mesja
Donaciano H, General Manager at Holiday Inn Cuernavaca, responded to this review

Dear Guest: Thank you your comments aobut to rooms, restaurant and general property; respect your comments, We have 2 year without promo to 2 x 1 for ladies. Our new promo is special offer to ladies in $149 pesos Monday to Friday Regards More 

Morelia, Mexico
Level Contributor
145 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 26 September 2015 via mobile

Excellent rooms with great beds and nice tv. Work space is perfect and service at restaurant and front desk were great. Avoid rooms next to the ice machines because the machine and people that come for ice make a lot of noise. Everything else was nice. It has a nice pool and a bar. Location is not excellent but you... More 

Helpful?
1 Thank RodrigoSigal
Donaciano H, General Manager at Holiday Inn Cuernavaca, responded to this review

Dear Guest:: Thank your for your comments about to service and installation. Regards More 

Honolulu, Hawaii
Level Contributor
54 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 13 September 2015

I asked for a quiet room, and I got one. The desk people are quite friendly. If you're on a budget, bring your own water or they make you order from the restaurant at some cost. Most importantly, the internet is blazing, the room was clean and comfy, and for $70/nite its a good value. The grounds here are actually... More 

Helpful?
Thank Tom E
Donaciano H, General Manager at Holiday Inn Cuernavaca, responded to this review

Dear Guest: Thank you for your comments about to property and carefull people to Holiday Inn; Aprecciate your comments. More 

Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 11 September 2015 via mobile

I have been here for trainning and the experience is great. Service at restaurant is spectacular, everyone is attentive to ones request. Rooms are big and very comfortable. Good for business or vacation. Great gardens, great pool area, great servixe

Helpful?
Thank Luis R
Donaciano H, General Manager at Holiday Inn Cuernavaca, responded to this review

Deat guest: Thank you for yhe opportunity to attended in our property, our employees apreciate yor comments about to service. General Manager More 

Mexico City, Mexico
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 August 2015 via mobile

This is a nice hotel with great facilities, with 2 swimming pools, nice set up. However, I do not recommend it if you are looking for a place to have a quite and relaxed time. In many cases unsupervised the jacuzzi which is supposed to be a place to relax, it has become a place for playing for kids, which... More 

Helpful?
Thank JorgeMaq
Donaciano H, General Manager at Holiday Inn Cuernavaca, responded to this review

Dear Guest: Thank you for your comments about to service and staff people. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The Holiday Inn Cuernavaca Hotel is located approximately 15 miles from the Tepoztlan archaeological Zone, 55 miles from Mexico City's Benito Juarez International Airport and 10 miles from CIVAC, Industrial Zone. The hotel is also .5 miles from the Museum botanic, 3 miles from the Courtyard of Borda and Teopanzolco Zone, and 22 miles from Tequesquitengo Lake. Hotel amenities include the two outdoor pools with jacuzzi, playground, exercise room, business center, gift shop, and restaurant - bar Las Cascadas. The hotel also offers room service, valet laundry service, a concierge, babysitting, and free parking. All rooms feature satellite TV, in-room movies, coffeemakers, hairdryers, ice keeper high-speed Internet access, wireless and data port, individual climate controls, irons and ironing boards, smoke detectors. sprinklers, voicemail, safe deposit box, and work desk and some rooms have hidrojet shower or jacuzzi and TV flat screen. All rates booked online include daily Continental breakfastat our restaurant only. ... more   less 

Additional Information about Holiday Inn Cuernavaca

Address: Blvd Gustavo Diaz Ordaz 86 | Colonia Acapantzingo, Morelos, Cuernavaca 62440, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Morelos > Cuernavaca
Price Range: $79 - $262 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Cuernavaca 3*
Number of rooms: 112
Reservation Options:
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Also Known As:
Cuernavaca Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Cuernavaca staff and other travellers.
3 questions
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Questions? Get answers from Holiday Inn Cuernavaca staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are basically the same. Corner rooms are much bigger”
 of 5 bubbles 777drews, 5 Nov 2016 | Read review
“avoid rooms on the third floor and looking outside because there is some sort of equipment (A/A) that runs all night”
 of 5 bubbles 584sergior, 18 Oct 2016 | Read review
“Over looking the pool area”
 of 5 bubbles GLOBALBCD, 6 Aug 2016 | Read review
“Ask for pool side”
 of 5 bubbles waytowayne, 16 May 2016 | Read review
“Book ahead”
 of 5 bubbles waytowayne, 7 Feb 2016 | Read review
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