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Hilton Guadalajara

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Hilton Guadalajara
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842 Reviews from our TripAdvisor Community

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Showing 381: English reviews
Reviewed 26 October 2016 via mobile

I stay here often and I really like this hotel. It has one of the best breakfast buffets anywhere, a nice pool and gym and exudes luxury and elegance. The rooms are large and quiet (unless you get a dud) with a quiet, efficient AC. The beds are very comfy with excellent down pillows and duvets. My only gripe is...

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Helpful?
Thank Jerome L
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you so very much for having taken the time to write and share with us your feedback from your most recent stay with us. We are thankful to you for having pointed out the fact about the clock setting. Our Housekeeping team will look into finding a solution to your observation.

Atlanta, Georgia
Reviewed 24 October 2016 via mobile

Spent 2 nights here and found it to be just fine. Location is right next to the convention center so it is great if you are attending a show otherwise the hotel is a little out of the way. While not in desperate need of a renovating the hotel is aging. The gym is smaller and less well equipped than...

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Helpful?
Thank ANP123
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you so very much for having taken the time to write and share with us your feedback from your most recent stay with us. It is never pleasant to learn that we were not able to fulfill our guests´ expectations. However, we are thankful to you for having pointed out the irregularities pertaining the size of the GYM and...

Los Angeles, California
Reviewed 21 October 2016

Carpet in room was stained and had cigarette burns. Nonsmoking room had lingering cigarette odor unless AC was running. No plug for shower/bath combo and drained slowly. Floor of shower/bath also stained. Service was excellent and soundproofing first-rate. Best breakfast buffet I've ever seen with everything cooked fresh. Don't book until you hear that hotel has been refurbished.

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Helpful?
Thank miriammO2421GR
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you so very much for having taken the time to write and share with us your feedback from your most recent stay with us. It is never pleasant to learn that we were not able to fulfill our guests´ expectations. However, we are thankful to you for having pointed out the irregularities, concerning the condition of your room, which...

San Jose, United States
Reviewed 11 October 2016

This property is clean and quiet, the two most important attributes to me. The staff was also friendly and helpful. I will certainly stay there again if my business travels takes me back to Guadalajara

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Helpful?
Thank Veronica C
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much for sharing us with your comments from your last visit to the hotel. It is very encouraging to learn that we were able to fulfill your expectations by honoring our service pledge – Creating Memorable Experiences for each and every guest. We look forward to welcoming you back to Guadalajara in the near future.

Toledo, Ohio
Reviewed 11 October 2016

I had to attend a conference at the Expo and this hotel is perfectly positioned across the street. Everyone was very helpful and friendly, organized, wifi was excellent. I have one big peeve and that is slow elevators and this hotel had 4 timely elevators! I read other reviews, but my room was very well cleaned during my 3 day...

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Helpful?
Thank MStover
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much for sharing us with your comments from your last visit to the hotel. It is very encouraging to learn that we were able to fulfill your expectations by honoring our service pledge – Creating Memorable Experiences for each and every guest. We look forward to welcoming you back to Guadalajara in the near future.

Jackson, Mississippi
Reviewed 5 October 2016

The hotel looks great, the staff is friendly, but the rooms stink of mold and mildew. They want more text here for some reason, but this was pretty descriptive, but I'll reiterate that the hotel smells horrid.

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Thank A5458QBfrankw
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you so very much for having taken the time to write and share with us your feedback from your most recent stay with us. It is never pleasant to learn that we were not able to fulfill our guests´ expectations. However, we are thankful to you for having pointed out the irregularities, concerning the odor problems, which was the...

Los Angeles
Reviewed 4 October 2016 via mobile

This hotel is perfectly adequate as you can tell by the number of pilots and stewards who stay there. Clean and well appointed. There is a nice little bar above the lobby where you can play pool or dominos.

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Thank Indiegoddess
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much for sharing us with your comments from your last visit to the hotel. It is very encouraging to learn that we were able to fulfill your expectations by honoring our service pledge – Creating Memorable Experiences for each and every guest. We look forward to welcoming you back to Guadalajara in the near future.

Surrey
Reviewed 1 October 2016 via mobile

The Hilton was pretty nice - large bedroom with 2 double beds, very nicely furnished, excellent aircon. The bar is very nice and they do superb margaritas. Starbucks in lobby very handy for a quick breakfast . Pool is ok but a bit small.

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Thank space_cowboy_101
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much for sharing us with your comments from your last visit to the hotel. It is very encouraging to learn that we were able to fulfill your expectations by honoring our service pledge – Creating Memorable Experiences for each and every guest. We look forward to welcoming you back to Guadalajara in the near future..

San Mateo, California
Reviewed 27 September 2016

Room is nice with free wi-fi, comfy couch and bed. Bathroom can be better. Very nice, helpful staff. Comp continental breakfast, happy hour snacks, on demand espresso drinks and tea are a fabulous bonus. There are two restaurants, the fancier one has awesome food at a great price.

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Helpful?
Thank kuokaty
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much for sharing us with your comments from your last visit to the hotel. It is very encouraging to learn that we were able to fulfill your expectations by honoring our service pledge – Creating Memorable Experiences for each and every guest. We look forward to welcoming you back to Guadalajara in the near future..

Newport Beach, California
Reviewed 21 September 2016

This is my 3rd stay at this Hotel , and I highly recomend it. It is totally worth it. The only thing I did not see is an outside jacuzzi. Hilton is my favorito brand ,The space in the rooms is greater than other comoetitors.

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Thank S87GBvictorv
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much for sharing us with your comments from your last visit to the hotel. It is very encouraging to learn that we were able to fulfill your expectations by honoring our service pledge – Creating Memorable Experiences for each and every guest. We look forward to welcoming you back to Guadalajara.

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Pool
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
No photo provided
Los Vitrales
Cuisines: Mexican, Argentinian, Chilean, South American, Central American
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hilton Guadalajara is located within the business complex of Guadalajara World Trade Centre, in front of Expo Guadalajara convention center, 30 minutes far from Guadalajara International Airport, with easy access to the downtown area and only 5 minutes from Plaza del Sol, a traditional shopping center. Hilton Guadalajara has 450 rooms, all featuring wireless high speed internet (surcharge), remote control, cable television, computerized air conditioning, security box, 3 telephone, two lines, and magnetic card door locks. 24 Hour In-room dining & Meeting Facilities. Restaurants:Los Vitrales & La Reforma Uno Cantina Restaurant. ... more   less 

Additional Information about Hilton Guadalajara

Address: Avenida De Las Rosas 2933, Guadalajara 44530, Mexico
Region: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Price Range: $63 - $272 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Guadalajara 4*
Number of rooms: 450
Reservation Options:
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Also Known As:
Hilton Guadalajara Hotel Guadalajara
Hilton Hotel Guadalajara
Guadalajara Hilton Hotel
Hotel Style:
#4 Spa Hotel in Guadalajara
#7 Luxury Hotel in Guadalajara
#10 Business Hotel in Guadalajara
#11 Family Hotel in Guadalajara
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Guadalajara staff and other travellers.
6 questions
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Questions? Get answers from Hilton Guadalajara staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room away from the Elevator”
 of 5 bubbles 817daven, 1 Nov 2016 | Read review
“I was on a high floor, very peaceful.”
 of 5 bubbles MStover, 10 Oct 2016 | Read review
“Make sure you have access to the business floor services.”
 of 5 bubbles H4282ZWedwards, 12 Sep 2016 | Read review
“Go to the W hotel next door.”
 of 5 bubbles JorgeQueretaroMX, 2 Sep 2016 | Read review
“Check out the open air fish restaurant 2 streets behind the hotel, or a restaurant called La Bocha just a 5 min ride away.”
 of 5 bubbles jfrank250, 10 Aug 2016 | Read review
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