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Hilton Guadalajara

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839 Reviews from our TripAdvisor Community

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Showing 381: English reviews
guadalajara, Mexico
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 January 2015

Excellent help from Concierge staff regarding restaurants, places to visit, etc. Very interested in our feedback Felt safe with almost invisible, professional security staff and card required entry in elevators. Only drawback was proximity to places to visit but cabs were easily available and safe

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Sally S
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

We thank you very much for having taken the time to comment on the safety and the excellent help you had received while staying in our hotel. We look forward to be of service to you in the near future and remain Sincerely Peter M. Leder General Manager More 

Guadalajara, Mexico
Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 5 January 2015

This hotel, as any Hilton I've visited so far, has outstanding customer service. I loved the way we were all treated and at how neat the hotel is. The only con is the fact that it seems a little bit old but maybe its due to the fact that it was built a couple of years ago. Recommended for short... More 

Helpful?
Thank Michelle G
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

We are very happy to hear from your valuable comments that you loved our outstanding customer service and the way you were treated while staying in our hotel. We are continuously up dating our hotel and hope that you soon will be visiting us again. Cordially Peter M. Leder General Manager More 

Memphis, TN
Level Contributor
110 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 2 January 2015

Stayed here for two weeks for work in October and November. Pros: overall service provided by the staff was outstanding! Everyone from the general manager to housekeeping was super friendly and personable. Since our company didn't allow us to venture out at night, we really got to know the wait-staff in the restaurant and they treated us like royalty. Fantastic... More 

Helpful?
1 Thank MemTrav
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for having taken the time to let us know that your two weeks stay in our hotel was a successful one in general. We are poud of our waiters team knowing that they try very hard to pamper our guests. We do apologize for the lack of A/C at 5.30 A.M. in our Gym and have... More 

Newton, North Carolina
Level Contributor
181 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed 27 December 2014

I arrived with some colleagues around 9 pm, and we were quickly settled in our rooms which had great décor and had all the necessary amenities. We went to one of the restaurants on site to get a bite to eat, and it was quite good and very reasonably priced. Dinner for 3 including a bottle of wine and tip... More 

Helpful?
Thank Oscar_Retriever
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much to let us know that you were pleased with our hotel, the service, the rooms and the restaurant. We hope to have the pleasure to serve you again in the near future and remain Sincerely Peter M. Leder General Manager More 

Mountain View, California
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 December 2014

As other Hilton hotels this one is not exception in good service. Very well located near to the World Trade Center and not very far from the airport. As I stayed just one night I am not sure if there are any good restaurants and/or night life around.

Helpful?
Thank A_Servin
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for your nice comments which we very much appreciate. We are happy to hear that you had a nice stay and hope to be of service to you in the near future Sincerely Peter M. Leder General Manager More 

Mexico City, Mexico
Level Contributor
795 reviews
149 hotel reviews
common_n_hotel_reviews_1bd8 268 helpful votes
Reviewed 10 December 2014

This time I stayed in a standard room. In the past I stayed in an executive one and let me say that the difference is huge... is like staying in two different hotels. I wont say the Hilton is a bad choice, but if you choose the regular rooms, you will get a regular hotel. The gym is good enough,... More 

Helpful?
3 Thank draghignazzo
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much for your comments . We are awfully sorry that you did not like your room like in another location. We have remodeled most of the floors and the coming year will remodel another 6 floors. We look forward t be of service to you in the near future and remain Peter M. Leder General Manager More 

Portland, Oregon
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 December 2014

If you like to stay at Hiltons (as I usually do), this is a fine choice. No surprises, nothing exciting, but no disappointments, either. The room was clean, comfortable and functional. Internet speed maybe a bit disappointing. The location is not great, but not terrible either. Some evenings it was very loud outside until late.

Helpful?
Thank Dirk H
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much for your nice comments. We are very sorry that during the book fair they were some concerts. This is very unusual. We had a moment during the International book fair were there were more than 3.500 devices hooked up on the WI FI and that slowed down the system a bit as we had at some... More 

Geneva, Switzerland
Level Contributor
170 reviews
133 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 7 December 2014

I stayed for 3 nights at the Hilton in Guadalajara. I was not disappointed. The bar, margaritas and service was excellent. I also enjoyed the free internet in the room and cleanliness. Best of all it was just across the street from the International Book Fair.

Helpful?
Thank worldtravelertrainer
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

We are delighted to hear that you had a good time at our hotel while visiting the book fair and that you appreciated the service, the bar and the free internet as well as the cleanliness of the room. Looking forward to be of service to you in the near future, I remain Sincerely Peter M. Leder General Manager More 

Midlothian, United States
1 review
Reviewed 6 December 2014

Hotel and staff were great. Beautiful, but....the nightclub on a nearby rooftop plays really loud music until 1:00 AM. I would recommend this hotel had it not been for the nearby nightclub. Might have been better if I was on the other side of the building.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Cory R
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

We thank you very much for having taken the time to write your experience in our hotel. We are very sorry that there was a concert at the EXPO during the International Book fair which is not a Nightclub and very unusual. On the other hand we are glad to hear that you found our staff great. Hopefully you will... More 

Geneva, Switzerland
1 review
Reviewed 5 December 2014

I stayed for 3 nights at the Hilton in Guadalajara. I was not disappointed. The bar, margaritas and service was excellent. I also enjoyed the free internet in the room and cleanliness. Best of all it was just across the street from the International Book Fair.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Pindie S
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you for letting us know about your last visit to our hotel during the book fair. We are very happy to hear that your stay with us was a successful one. Hopefully we will have the pleasure to serve you again in the near future and remain Sincerely Peter M. Leder General Manager More 

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Pool
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hilton Guadalajara is located within the business complex of Guadalajara World Trade Centre, in front of Expo Guadalajara convention center, 30 minutes far from Guadalajara International Airport, with easy access to the downtown area and only 5 minutes from Plaza del Sol, a traditional shopping center. Hilton Guadalajara has 450 rooms, all featuring wireless high speed internet (surcharge), remote control, cable television, computerized air conditioning, security box, 3 telephone, two lines, and magnetic card door locks. 24 Hour In-room dining & Meeting Facilities. Restaurants:Los Vitrales & La Reforma Uno Cantina Restaurant. ... more   less 

Additional Information about Hilton Guadalajara

Address: Avenida De Las Rosas 2933, Guadalajara 44530, Mexico
Region: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Price Range: $94 - $302 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Guadalajara 4*
Number of rooms: 450
Reservation Options:
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Also Known As:
Hilton Guadalajara Hotel Guadalajara
Hilton Hotel Guadalajara
Guadalajara Hilton Hotel
Hotel Style:
#4 Spa Hotel in Guadalajara
#7 Luxury Hotel in Guadalajara
#10 Business Hotel in Guadalajara
#11 Family Hotel in Guadalajara
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Guadalajara staff and other travellers.
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Questions? Get answers from Hilton Guadalajara staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room away from the Elevator”
 of 5 bubbles 817daven, 1 Nov 2016 | Read review
“I was on a high floor, very peaceful.”
 of 5 bubbles MStover, 10 Oct 2016 | Read review
“Make sure you have access to the business floor services.”
 of 5 bubbles H4282ZWedwards, 12 Sep 2016 | Read review
“Go to the W hotel next door.”
 of 5 bubbles JorgeQueretaroMX, 2 Sep 2016 | Read review
“Check out the open air fish restaurant 2 streets behind the hotel, or a restaurant called La Bocha just a 5 min ride away.”
 of 5 bubbles jfrank250, 10 Aug 2016 | Read review
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