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Hilton Guadalajara

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Hilton Guadalajara
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958 Reviews from our TripAdvisor Community

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Showing 430: English reviews
Chandler, Arizona
Reviewed 2 August 2015

I was here for an extended business trip in July/August 2015. Beware that the lobby cafe/bar is being remodeled, so the only option is the restaurant. The breakfast is pretty good; above average. We had a special package that included breakfast, otherwise it would be somewhat expensive (220 pesos). My room on the 15th floor was what you'd expect from...

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Helpful?
Thank bjerwin99
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much for your very important comments. We would like to inform you that our new restaurant and Lobby Bar should open next week and we are aware that having a construction site during a certain time in the hotel is always something to worry about. However having a brand new additional restaurant and lobby bar will also...

Nuevo Leon, Mexico
Reviewed 27 July 2015

Very clean and the beds… we had the perfect rest!! . The breakfast was really good but it can use some few changes at the menu. But our stay was wonderful thanks to their staff of the executive lounge at the breakfast and also they have a concierge on this level (nice benefit for the price) she made our day...

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Helpful?
Thank arthur d
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

We thank you very much for your nice comments about your stay with us. We are very pleased to hear that your stay was a successful one and that you had a nice rest in comfortable and clean beds. We have extended your wonderful comments about our concierge at the Executive lounge and look forward to be of service to...

Metepec, Mexico
Reviewed 16 July 2015 via mobile

I've stayed several times at this property for 10 years or so. There has been refurbishment at the rooms and currently at the lobby. The guest service is great. The food used to be better and there was jugo de Lima at the buffet, not any more... The location can't be beaten if you are making business at the Expo....

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Helpful?
Thank MoniBonit
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for your nice comments. As you mention we are continuously improving our facilities. We just finished a new floor for the Executive Section and are building a new Restaurant and Café as well as new shops in the lobby. Our new lobby bar should be ready by August. We hope that you will soon return to...

Indianapolis
Reviewed 13 July 2015

Great hotel for business traveler. Good breakfast and fitness center, confortable beds and quiet rooms. Internet work well in the room and the desk was nice. Dinner in the hotel was good and service was prompt

Review collected in partnership with Hilton Hotels & Resorts
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Thank Denise C
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

We are pleased to hear that you liked our breakfast, the fitness center, the beds and the quiet room as well as the dinner at our restaurant. All of our team members are striving to satisfy all the needs of our guests and are pleased to read the good comments. We are looking forward to be of service to you...

ok
Reviewed 1 July 2015

Excellent hotel, excellent staff, great service, food was excellent in restaurant, lobby staff handled all exactly, great location in town, clean and modern, great views of the city. Impressive building. Shuttle to nearby shopping was convenient and free. Excellent tiled shower in bath, elevators are secure requiring room card to operate and will only go to your assigned floor, a...

Review collected in partnership with Hilton Hotels & Resorts
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Thank OkDmore
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much indeed for the raving review. We are happy that your stay with us was a successful one and that you liked our staff, the food , the cleanliness and the hotel overall. We hope to be of service to you in the not so distant future and remain Cordially Peter M. Leder General Manager

CERES,CA
Reviewed 1 July 2015 via mobile

We stayed here for two days rooms were clean and quite they have complementary breakfast. Staff was helpful and nice they were able to give me directions and also provided free maps for site seeing . They also provided me with a book for restaurants .

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1Thank MARIA G
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

We are very happy to learn that your stay with us was a satisfactory one and that you liked the cleanliness of the rooms And the helpfulness of our staff. We hope that you come and visit us again soon Sincerely Peter M. Leder General Manager

Sanur, Indonesia
Reviewed 24 June 2015

It's a Hilton... one expects a certain standard and certain respect of the clientele. One person has made my stay here very unenjoyable. Someone on the concierge, the people that are meant to help. The people that are meant to assist you in exploring their city. To be told that I needed to learn Spanish, that they couldn't offer assistance...

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Thank Jnllm
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much indeed for having taken the time to let me know about your very unfortunate experience with one of our employees for which we dearly apologize. It is totally unacceptable the behavior of our team member and unfortunately dampens the experience of 250 employees who give their best every day and then one employee has a bad...

Reviewed 9 June 2015 via mobile

I usually stay here once a month for business reasons, but now I'm here for pleasure with my wife. We really enjoyed the meals at Los Vitrales restaurant; the experience made me write the review. Generous breakfast and delicious dinner. Specially the apple & nuts salad, and the black salmon dish were FANTASTIC. I'm sure the chef was really inspired....

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Thank antoniov7
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for the very much appreciated comments which I gladly will forward to our Executive Chef and his staff. We are happy to hear that your stay with us was a successful one and look forward to many more visits from you. Cordially Peter M. Leder General Manager

Earth
Reviewed 30 May 2015

I have stayed at the Hilton Guadalajara for 14 years in a row, with different frequencies. They have never let me down. I stayed there last April, they had completely changed their Restaurant menu - Los Vitrales - and it has great new dishes. Breakfast, though, continues to be a reference for everyone in Guadalajara, it is so good and...

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1Thank ANYPLACEISGOOD
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Wow, are we glad that you had a great time in our hotel and that you found the services, the food, the new menu and the rooms to your liking. Indeed as you say we have been refurbishing continuously and at this time we are finishing an additional floor to the Executive floor as well as we are building a...

NJ
Reviewed 27 May 2015

Excellent hotel - clean, comfortable, English-speaking staff to assist you. The hotel was right across the street from the Expo Center, so we walked there every morning. The area is safe, and about a 300 pesos ($21 USD) taxi ride from the airport.

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Thank wollds_wolffe
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for your nice comments about our hotel. We strive to teach our staff continuously the English language in order t assist better our guests. We hope that you will come to visit us soon again and look forward to be of service to you in the near future Cordially Peter M. Leder General Manager

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Pool
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
No photo provided
Los Vitrales
Cuisines: Mexican, Argentinian, Chilean, South American, Central American
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hilton Guadalajara is located within the business complex of Guadalajara World Trade Centre, in front of Expo Guadalajara convention center, 30 minutes far from Guadalajara International Airport, with easy access to the downtown area and only 5 minutes from Plaza del Sol, a traditional shopping center. Hilton Guadalajara has 450 rooms, all featuring wireless high speed internet (surcharge), remote control, cable television, computerized air conditioning, security box, 3 telephone, two lines, and magnetic card door locks. 24 Hour In-room dining & Meeting Facilities. Restaurants:Los Vitrales & La Reforma Uno Cantina Restaurant. ... more   less 

Additional Information about Hilton Guadalajara

Address: Avenida De Las Rosas 2933, Guadalajara 44530, Mexico
Region: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Price Range: $112 - $281 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Guadalajara 4*
Number of rooms: 450
Reservation Options:
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Also Known As:
Hilton Guadalajara Hotel Guadalajara
Hilton Hotel Guadalajara
Guadalajara Hilton Hotel
Hotel Style:
#4 Spa Hotel in Guadalajara
#7 Luxury Hotel in Guadalajara
#10 Business Hotel in Guadalajara
#11 Family Hotel in Guadalajara
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Guadalajara staff and other travellers.
13 questions
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Questions? Get answers from Hilton Guadalajara staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms on de corners are better, more silent”
416asm, 10 Apr 2017 | Read review
“Higher floors room offer the best views.”
raymasterman, 2 Mar 2017 | Read review
“buy water and alcohol somewhere else”
679ralphs, 14 Jan 2017 | Read review
“Ask for one of the refurbished rooms.”
  • Great shower.
  • Washroom.
SOLTATIO, 9 Jan 2017 | Read review
“On executive floor- don't get room 2005- terrible view and there is a noise from the water heater which is located against the bedroom wall.”
ElenaRizk, 6 Jan 2017 | Read review
5 of 5