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Hotel Riu Plaza Guadalajara

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Hotel Riu Plaza Guadalajara
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777 Reviews from our TripAdvisor Community

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Showing 274: English reviews
Reviewed 1 week ago via mobile

The Hotel Rio was a wonderful hotel in Guadalajara. It's vistas that of the city are the best. Requested an upgraded room and was not disappointed. The suite was spacious and the design very modern and pleasing. Dined in the hotel for breakfast with my local friends and it was delicious. Very professional staff. Pool was gorgeous but I didn't...

Thank Susan H
Manila, Philippines
Reviewed 5 weeks ago via mobile

Esteban at reception is incompetent in all matters. He will speak to you confidently as if he knows what he's talking about - but trust me, he doesn't. Communications with this hotel prior to arrival were a nightmare. They don't respond to emails. If you call, you are talking to people with limited English and who in any case have...

Thank markKTM
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Plaza Guadalajara, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We regret that your stay at our hotel did not fulfill your conception in general. Our policy is to make every attempt to please and keep our guests content. We were surprised to read your comments about the service. At RIU we...

Raleigh, North Carolina
Reviewed 10 December 2016

First, the breakfast is awesome -- it's way more than just breakfast -- there were full "dinner" items - hot entres (spare ribs one day), all breakfast foods you could think of, tons of fruit, cold cuts, cheese, cereals, pastries, soups, they even had a dessert section! The hotel is very modern in style and decoration. The shower was large...

1Thank TDug
San Antonio, Texas
Reviewed 9 December 2016

Stayed at the Riu for four nights as part of a business trip and was very impressed with the customer service and the tremendous breakfast. Not only are their great Mexican classics like chilaquiles and sopas, but they also have a huge fruit bar and made to order omelets. The options are really endless and they have something that will...

1Thank shuggar
Puerto Vallarta, Mexico
Reviewed 8 December 2016

This hotel is modern, has a pool, gym, spa, and restaurant, bar, and cafe. Service is friendly, valet parking, price is reasonable considering the quality. I love staying here and it is now my go-to hotel on my trips to GDL. I like the central location too. I can drive to GDL, park safely in their lot, and take Uber...

1Thank mexpro
Columbus, Ohio
Reviewed 4 December 2016

This was my first time to Guadalajara and this hotel was where the team was staying for the 4 days we were there. The hotel was in pristine shape, very modern, the room was awesome (both clean, room size, and view outside) and it had a very nice bar with live music during the week, and plenty or large screen...

Thank Don H
Cancun, Mexico
Reviewed 28 November 2016

Perfect place, perfect business setting, the service is not comparable to other Riu Hotels, but turns out, the service in this one is WAY BETTER than in other places in Guadalajara, (I need to emphasize this, service in Guadalajara is really bad) said this, the RIu excells in Guadalajara. Attention at the restaurants, the bar, the housekeeping staff and reception...

Thank Humberto P
Reviewed 18 November 2016 via mobile

I stayed in it for a week, was nice and affordable for a 5 star hotel. Rooms are nice and spacious , breakfast is good and lots of variety there. Nice and friendly staff It is located near the center in a safe area , 5-10 mins to the touristic center and the famous cathedral in Guadalajara

Thank Abdelrahman A
Reviewed 16 November 2016 via mobile

I stayed for only one night, room looked very nice, all the hotel has a good looking, personnel very good, super fast, which is great for a late check in after a long business day, however next day in shower I found hair in the walls, not mine of course....totally unacceptable... disgusting and then I felt that feeling that I...

Thank Ceciliadomon
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Plaza Guadalajara, responded to this review

Dear guest, Thank you very much for choosing our hotel for your trip to Guadalajara. We welcome all constructive criticism, as it helps us to improve in the future. We apologize for the failure to meet your expectations regarding the room cleaning. In order to guarantee a maximum level of comfort our staff is constantly trying to keep our property...

Merida, Mexico
Reviewed 13 November 2016 via mobile

The room I had was uncomfortably cold. No matter how I adjusted the thermostat, including turning it off, the room had a chill to it. I asked for a bathrobe to keep warm and I was told that they don't have that service. I thought that the food was good and the employees were friendly but the overall experience was...

Thank callejera
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Plaza Guadalajara, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We are committed to provide excellent quality of our products and services to our guests. We regret to read that you have left our hotel with an opposite idea in your mind. We appreciate our guests’ comments since they help us improve...

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  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Restaurant
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hotel Riu Plaza Guadalajara

Address: Av. Lopez Mateos, 830 - Fracc. Chapalita | Guadalajara - Jalisco, Guadalajara, Mexico
Region: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Price Range: $139 - $234 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Riu Plaza Guadalajara 4.5*
Number of rooms: 550
Reservation Options:
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Hotel Style:
#3 Spa Hotel in Guadalajara
#5 Luxury Hotel in Guadalajara
#6 Business Hotel in Guadalajara
#7 Romantic Hotel in Guadalajara
#16 Family Hotel in Guadalajara
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Plaza Guadalajara staff and other travellers.
9 questions
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Brooklyn, New York
3 months ago
Guadalajara, Mexico
San Felipe, Mexico
11 months ago

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Questions? Get answers from Hotel Riu Plaza Guadalajara staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floors offer great views”
 of 5 bubbles mexpro, 8 Dec 2016 | Read review
“Plan to Have Breakfast Here”
  • Room as You Walk In
  • Double Beds
 of 5 bubbles 519donh, 3 Dec 2016 | Read review
“All rooms have a view.”
 of 5 bubbles SouthTexasBrit, 25 Sep 2016 | Read review
“Look for special deals on Trivago or Hotels.com. Also when there is a big conference in towns, rooms sell fast!”
 of 5 bubbles Ivolutionary, 16 Sep 2016 | Read review
“high floors”
 of 5 bubbles JohnPatsi, 19 Aug 2016 | Read review
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