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The Westin Guadalajara

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Certificate of Excellence
14/05/2017 15/05/2017
1 room 2 adults 0 children
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The Westin Guadalajara
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480 Reviews from our TripAdvisor Community

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Showing 273: English reviews
Guadalajara, Mexico
Reviewed 9 February 2016

I really like this hotel is warm and modern, the rooms are nice the service is excellent also the restaurant have very tasty food. Great for your business meetings too, and is locate in a very great spot in the city.

Thank Jonathan N
WestinGuadalajara, Gerente at The Westin Guadalajara, responded to this review

Dear Jonathan N Thank you for share your comments and experience with all the tripadvisor community. It’s great to know that you enjoyed your stay with us and that you liked the service and our SuperFoodsRx meals at the restaurant. It will be a pleasure to receive you again with us and keep providing you the Westin Service. Be Well...

Reviewed 29 January 2016 via mobile

Stayed here for 3 days for a business trip at the Expo. The location of the hotel is perfect for my purpose; The Expo is literally across the street. Check in was seamless, showed my SPG card which got me the SPG Floor. The room is big, with a view of the Expo. Wifi came free, and was pretty quick....

Thank Reynold G
WestinGuadalajara, Gerente at The Westin Guadalajara, responded to this review

Dear Reynold G, Thank you for write and share your comments with the tripadvisor community. Thank you for being part of our loyalty program, we are pleased to know that you received your benefits. As you mentioned our location just in front of the Expo is a great advantage for our business guest. It’s good to know that you had...

Rochester Hills, Michigan
Reviewed 25 January 2016

Newer hotel - locals told me about 3 years old. Nice rooms, and very comfortable. I saw other comments on Wi-Fi not dependable. I had no issues. I was on 14th floor and had a nice view. Breakfast is a buffet. I also had a salad for lunch upon arrival that was very good and fresh. As for price, keep...

Thank Michelle248367
WestinGuadalajara, Gerente at The Westin Guadalajara, responded to this review

Dear Michelle248367 Thank you for the time that you took to leave your comments and share with the tripadvisor community. As you comment, we are a new hotel located in front of the most important convention center in Guadalajara. We are glad to know that your stay with us was comfortable and that your expectations with respect to WiFi were...

Reviewed 24 January 2016

The Westin is next to the Hilton across the street from the Convention Center. The room was lovely, modern designs and comfortable. The place seemed empty and cold. January in Guadalajara is warm by US standards, this hotel employed the coldest people in all of Guadalajara, if not all of Mexico. From the moment I checked in, to the valets,...

Thank Roxicon
WestinGuadalajara, Gerente at The Westin Guadalajara, responded to this review

Dear Roxicon First of all thank you for your feedback because through it we can identify areas of opportunity to improve our Service. Please accept our apologies for the inconvenience that you experienced during the time spent with us. This is certainly not the Westin Experience we aim to provide our guests and I am truly sorry this happened to...

Guadalajara, Mexico
Reviewed 31 December 2015

Air conditioning would drop the temperature 15 degrees no matter where you set the thermostat. We went through three rooms on the first night! Same problem in each. Wound up waking up cold. Staff was very nice but kept telling us the problem had been fixed. It took a little "New York attitude" to get any real action. Nice room...

Thank Warren816
WestinGuadalajara, Gerente at The Westin Guadalajara, responded to this review

Dear Warren816 I would like to thank you for your patience and your comments as they help us to improve and adjust our operation to satisfy and exceed the expectations of our guests. We regret this situation and hope that this incident has not affected your confidence in Starwood. The different departments heads involved have taken the necessary measures to...

Hennessey, Oklahoma
Reviewed 31 December 2015

I like Westin's, but this is probably my new favorite. The staff and everyone were very helpful finding local places to eat and drink. The restaurant was inexpensive for a hotel restaurant. The breakfast buffet was amazing and dinner my last night there was some of the best food I've ate this trip. gym and business center were great.

Thank Cpharris21
WestinGuadalajara, Gerente at The Westin Guadalajara, responded to this review

Dear Cpharris21 Thank you for taking the time to share your feedback , it's a pleasure to know that the staff went out of their way to make your stay memorable. It's good to know that you liked the food at Grill&Vine and enjoyed all the different gastronomical options that Guadalajara has to offer. Thank you also for your recommendation...

Reviewed 16 December 2015

If you are a business traveler this will be great for you, it's located in front of Expo Guadalajara and 100 mts of Av. Marano Otero, one of he main avenues in Gdl. Regarding the hotel. Service since you arrive is really good. Rooms are perfectly clean and the express service for the room it's great. I had an excellent...

Thank Fertravel85
WestinGuadalajara, Gerente at The Westin Guadalajara, responded to this review

Dear Fertravel85, Thank you for taking the time to leave your comments, they’re really important to us to qualify our service. It’s good to know that we made a good stay for you and that you were completely satisfied. It will be a pleasure for us to have you again with us and bring you the service that you deserve...

Reviewed 27 November 2015 via mobile

At check in when I ask about wifi , the guy stated that was an extra charge but didn't mention that is free at lobby or at business center. He also didn't ask for where we came front or if we need Map or tourist information.I also get a surprise that this "luxury hotel " do not have not only...

Thank mwdonez
WestinGuadalajara, Gerente at The Westin Guadalajara, responded to this review

Thank you for share feedback regarding your recent stay at The Westin Guadalajara with all the TripAdvisor community. I will personally sit down with each of the department heads involved to understand each detail and prepare with them the corresponding preventive action plan that should ensure that we do not repeat the same mistakes in the future. Westin Guadalajara is,...

Houston, Texas
Reviewed 27 November 2015

The Westin Guadalajara turned out to be a such a great hotel, I work for Starwood so its great to use your perks but the hotel did an amazing job, very friendly and professional staff, much thanks to Diego M. who got us an upgraded room. I came with friends to celebrate a buddies birthday and the hotel was great....

Thank JohnnyC0788
WestinGuadalajara, Gerente at The Westin Guadalajara, responded to this review

Thank you for share feedback regarding your recent stay at The Westin Guadalajara with all the TripAdvisor community. It is an honor that you have chosen our property to celebrate this birthday. It is also nice to hear that the hotel team managed to surpass your expectations and I will share your comments with Diego and the rest of the...

Fort Lauderdale, Florida
Reviewed 24 November 2015

From the moment I arrived at this hotel I knew the service was going to be above average. The staff was very warm, inviting and accommodating. We were traveling with our dog and the staff was very attentive. I did not feel like an outcast, as I often do when traveling with my dog. The hotel is very modern and...

Thank Michael M
WestinGuadalajara, Director General at The Westin Guadalajara, responded to this review

Dear Michael M Thank you so much for taking the time in write and share feedback regarding your recent stay at The Westin Guadalajara. It's really nice to hear that our team was able to surpass your expectations, because that is our first goal. In Westin we create programs and environments shaped by our pillars of well-being: Sleep Well (in...

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All Management Photos (33)
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Other (17)
14/05/2017 15/05/2017
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  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Paid Wifi
  • Paid Internet
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Westin Guadalajara is in one of the most prestigious areas of this metropolis. Expo Guadalajara is next door, World Trade Center, corporate offices and numerous shops are nearby.Power up in the state-of-the-art WestinWORKOUT® Gym.Escape to one of our 221 thoughtfully-designed guest rooms. The signature all-white Westin Heavenly Bed®, High Speed Internet Access, an LCD Flat Screen Television ensure that each space is a calming oasis where you can have a revitalizing stay. ... more   less 

Additional Information about The Westin Guadalajara

Address: Avenida de las Rosas 2911, Guadalajara 44530, Mexico
Region: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Price Range: $128 - $425 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Guadalajara 4*
Number of rooms: 221
Reservation Options:
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Hotel Style:
#5 Romantic Hotel in Guadalajara
#6 Luxury Hotel in Guadalajara
#7 Business Hotel in Guadalajara
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Guadalajara staff and other travellers.
3 questions
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Questions? Get answers from The Westin Guadalajara staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the side facing the expo center acrosss the street might be less quiet if there an event there.”
  • A very comfortable and well-appointed room.
  • Nicely done bathroom.
  • Comfortable workspace.
  • I forget now what that building on the right is! I think that is Expo Guadalajara on the left.
  • The views are always changing. This was just one direction. I could post many more!
  • The views are exceptional.
  • Great sunsets also.
SadEyeJoe, 19 Apr 2017 | Read review
“high floors are better”
mattos_family, 4 Apr 2017 | Read review
“Prefer to take the top floor corner rooms facing the city and not the back side towards the airport. They have a fantastic view of the city.”
someshs931, 4 Mar 2017 | Read review
“If u have no status, ask for 20th floor.”
jimmyc978, 17 Jan 2017 | Read review
“Room service is worth it.”
sanjuani12, 30 Nov 2016 | Read review
5 of 5
US$105* /night
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Prices are for 1 room, 2 adults
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