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Presidente InterContinental Guadalajara

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533 Reviews from our TripAdvisor Community

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There are newer reviews for Presidente InterContinental Guadalajara
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Showing 249: English reviews
Chihuahua
Reviewed 30 October 2016 via mobile

Very well located in Lopez Mateos, just across the street of Plaza del Sol, this is an old hotel (mid 80s) but which rooms have been remodeled to be modern and spacious. I enjoyed my stay, but drainage for the shower was blocked, so I did not enjoy my bath as I would wanted (the shower floor is rough granite,...

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Helpful?
Thank Signore_Colomo
SMC3515, General Manager at Presidente InterContinental Guadalajara, responded to this review

Dear Guest, Thank you very much for your comments regarding your stay at Presidente InterContinental Guadalajara, we sincerely value your preference. It is our mission to ensure all our guests the best possible experience during their stay at our hotel. Feel confident that our team will keep working to make you feel at home during every one of your future...

Wroclaw, Wroclaw, Poland
Reviewed 30 October 2016

Hotel makes good first impression - lovely entrance/ foyer. Modern, well design reception with very good staff. Room looked comfortable - big king bed, desk - all in modern design. Unfortunately bed matress so firm that I couldnt sleep at all.. Back pain every morning. I also didn't like bedroom - a lot of cold, grey stone. I also had...

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Helpful?
Thank Zuzanna W
SMC3515, General Manager at Presidente InterContinental Guadalajara, responded to this review

Dear guest, Thank you very much for taking the time to share your experience at Presidente Intercontinental Guadalajara. As an Intercontinental brand we truly care about our customers’ opinion. I have read your comments with great interest and I have taken actions about this issue with the responsible manager, please be assured that all comments are acted upon and used...

San Francisco, California
Reviewed 29 October 2016

Service was impeccable from the moment we arrived in a taxi to the moment we stepped back into a taxi to leave, We had the most contact with the bell, front desk and restaurant staff and all were attentive to our every need. The rooms were clean and modern and quiet despite the hotel being seemingly full or nearly full....

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Helpful?
Thank travelpr02
SMC3515, General Manager at Presidente InterContinental Guadalajara, responded to this review

Dear guest, Thank you for your recent review regarding your experience at our hotel during your visit to Guadalajara. We are constantly working to ensure the best hospitality experiences to our guests and we are pleased to hear you enjoyed your stay with us. We will be happy to welcome you again during your future visits. Regards, SMC General Manager

Sao Paulo, SP
Reviewed 22 October 2016 via mobile

Good hotel, with good restaurants (very good the french one) and a good staff but some details was not good to have after a busy days. 1. all the times you need an elevator it took a lot of time for it appear. (they have 4 elevators but just 2 are used to go up) 2. if your room is...

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Helpful?
Thank Guilherme C
SMC3515, General Manager at Presidente InterContinental Guadalajara, responded to this review

Dear Guest, We are appreciate your comments of your recent stay at the Presidente InterContinental Guadalajara. We are happy to hear that you enjoyed our new restaurant Bistro La Batille and found the service from the staffs were personal and wonderful. Our hotel facilities are in constant renovation, we recently acquired new furniture for our lobby, as well as renovated...

Mexico City, Mexico
Reviewed 13 October 2016

It's been four years that I have been staying at this property (in fact, it was the first place I ever stayed in when I moved to Mexico) and it almost feels like home now. The check in is always smooth, I mostly always get an upgrade to my room, the Tequila bar is excellent and having a drink there...

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Helpful?
Thank Mani D
SMC3515, General Manager at Presidente InterContinental Guadalajara, responded to this review

Thank you for the great review! We are pleased to know that we have met your expectations. At Presidente InterContinental Guadalajara, we strive to provide our guests the best and consistent services possible. We are happy to know that we have achieved our goal and it will be a pleasure to share your comments with all our staff. We sincerely...

Lake Orion, Michigan
Reviewed 13 October 2016 via mobile

This hotel was arranged for me by local participants in a workshop. My room was on the top floor. Very modern style of decor. Comfortable and quiet rooms. The hotel bar and restaurants had good quality service and food. High speed internet was not free but performed well.

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Helpful?
Thank YumGuru
SMC3515, General Manager at Presidente InterContinental Guadalajara, responded to this review

Dear Guest, Thank you for taking the time to write a review of our property and sharing with us your experiences. We strive to provide exceptional customer service for all of our guests and it is very rewarding to know we were able to do this for you. I hope we have the opportunity to welcome you back in the...

Tucson, Arizona
Reviewed 12 October 2016

Everyone was very professional during my stay. Roberto (one of the bellman) was extremely helpful. He ensured I knew everything about the hotel as well as understood my way around Guadalajara. Excellent job Roberto & Intercontinental!

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Helpful?
Thank larsonderek
SMC3515, General Manager at Presidente InterContinental Guadalajara, responded to this review

Dear guest, We are really happy to hear that we met your expectations, and that our professional staff took good care of you. We will certainly share your comments with our team, to let them know that their efforts to provide exceptional service are appreciated by those who receive it. We look forward to welcome you back to your home...

Mexico
Reviewed 9 October 2016 via mobile

Over the course of the last 8 years I've stayed multiple times in this hotel. I used to love it. I felt at home and cared for. Yes some of the rooms need a refresh, but in general it was outstanding for comfort, cleanliness, service, and food taste. After my last visit in sept 2016 I was floored. The restaurant...

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Helpful?
Thank claude_villalobos
SMC3515, General Manager at Presidente InterContinental Guadalajara, responded to this review

Dear guest, Thank for you feedback and for taking the time to share your experience with us. I am so sorry to hear that we did not met your expectations and made you feel uncomfortable, please let me tell you that we work hard to make you feel welcome and special, as our main goal is for you to have...

Sunnyvale, California
Reviewed 6 October 2016

The room style was modern, comfortable, and nice looking. My major issue with it was for 2 different mornings, there was no hot water so I ended up taking a cold shower one day and skipped the morning shower the other day. I don't know if this is because the hotel is old or I just had very bad luck....

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Helpful?
Thank luvtravel808
SMC3515, General Manager at Presidente InterContinental Guadalajara, responded to this review

Dear guest, We are appreciate your comments of your recent stay at the Presidente InterContinental Guadalajara. We are happy to hear that you have liked our room; and found the service from the staffs were personal and wonderful. We value your feedback, positive and negative, always allow us to improve our service and offerings to not only meet but exceed...

Bellevue, Washington
Reviewed 13 September 2016

Interesting property. The hotel feels somewhat dated, but has a lot going for it. The Staff is great. Some had trouble with English. I had trouble with Spanish. But we both got ourselves understood. Having said that, everyone worked hard to make sure that I had a good visit. I really appreciate their efforts and would happily stay again. As...

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Helpful?
Thank zizland
SMC3515, General Manager at Presidente InterContinental Guadalajara, responded to this review

At Presidente InterContinental Guadalajara, we strive to provide our guests the best and consistent services possible. We are happy to know that we have achieved our goal. Thank you for your comments, it will share with our staff. We sincerely hope to welcoming back again in the soonest future. Regards, SMC General Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Completely remodeled.• Magnificent location across Plaza del Sol shopping mallwhich features more than 250 stores and restaurants,5 minutes away from Expo Guadalajara.• 4 Diamonds by the AAA, H Distinctive and HTDistinctive (High Technology).• 423 fully remodeled guestrooms.• “El Chante” Spa, Gym, Sauna, Steam, Jacuzzi, HeatedPool and Massages.• Chef’s Table (unique concept in town) y The ExclusiveTequila Collection Bar.• 21 different meeting rooms for up to 1500 pax.• 24 hour services: Gym, Business Center and RoomService. ... more   less 

Additional Information about Presidente InterContinental Guadalajara

Address: Av Lopez Mateos and Moctezuma | crossing the street you will find Mall Plaza del Sol, Guadalajara 45050, Mexico
Region: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Price Range: $89 - $308 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Presidente InterContinental Guadalajara 4*
Number of rooms: 423
Reservation Options:
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Also Known As:
Presidente Intercontinental Guadalajara Hotel Guadalajara
Intercontinental Guadalajara
Hotel Style:
#5 Spa Hotel in Guadalajara
#8 Luxury Hotel in Guadalajara
#14 Romantic Hotel in Guadalajara
#16 Business Hotel in Guadalajara
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Questions & Answers

Here's what travellers have asked, with answers from Presidente InterContinental Guadalajara staff and other travellers.
3 questions
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Questions? Get answers from Presidente InterContinental Guadalajara staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“great place to stay in Guadalajara and pet friendly.”
 of 5 bubbles M5523NOdanielb, 28 Nov 2016 | Read review
“Coner rooms”
 of 5 bubbles marinat659, 20 Nov 2016 | Read review
“Ask for a quiet room if you don't want to face the main (very busy) street.”
 of 5 bubbles travelpr02, 29 Oct 2016 | Read review
“Go for t the garden rooms. The outdoor space is fantastic.”
 of 5 bubbles zizland, 12 Sep 2016 | Read review
“"Club" section in 17th floor is nice an quiet!”
 of 5 bubbles 604luisv, 11 Sep 2016 | Read review
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